Tony Honda

Tony Honda Waipahu Internet Sales Team Iven and Arnel were precise in providing via email the bottom line up front out the door price quote requested before test driving or having to step into the dealer were precise in providing via email the bottom line up front out the door price quote requested before test driving or having to step into the dealership. I got the best possible honest price for a top quality product within the budget I wanted to stick to as a customer. They delivered my new 2014 Honda CRV EX-L w/Nav with no unnecessary mark-ups and only the required fees to drive it home. There was no need to further negotiate an out the door price and they kept their word on delivering at just under MSRP. Aaron the Accessories Specialist was very informative and provided a no pressure easy going experience that will bring me back for any accessories I want anytime. This Tony Honda team provided an honest and excellent customer service experience after work in just under 2hrs for an expeditious and effortless no hassle sales experience during the middle of a busy weekday. I highly recommend this Tony Honda Waipahu Sales Team to all local military service members and DOD civilian customers looking for an honest bottom line up front in and out the door price when buying any Honda vehicle. Sincerely, Nina (Veteran and DOD Civilian) More

Tracie provided friendly service, answered all of our questions, and was really nice throughout the negotiation process in explaining each step. The whole process from beginning to end was really organiz questions, and was really nice throughout the negotiation process in explaining each step. The whole process from beginning to end was really organized, quick, and efficient. We didn't feel pressured and enjoyed the experience! More

Went in to get a small paint defect repaired under warranty. Kurtis was very helpful and kept me informed on the progress of the repairs. Very pleased with the quality and speed of the repairs! warranty. Kurtis was very helpful and kept me informed on the progress of the repairs. Very pleased with the quality and speed of the repairs! More

I would like to compliment one of your employees, Mr. Sean Kikuchi, for the excellent service that he provided me last week. He was very prompt in notifying me with estimates and suggestions for other se Sean Kikuchi, for the excellent service that he provided me last week. He was very prompt in notifying me with estimates and suggestions for other services for my car. At my recent service, Sean suggested that I replace my car battery. But because the battery was initially purchased from Sears, he advised me to check if it was still under warranty. I did, and fortunately it was. The unfortunate is that when I went to Sears, I was very disappointed with their service. That is when I decided to return to Honda. Even though the price was almost double, because of their exceptional service, I purchased a new battery and established my new warranty with your company. As a single parent, time and cost is very important to me. Knowing that your service department delivers excellent service and in a timely manner makes up for the cost. In the past I have also dealt with service advisor Marlon Ramirez. I understand that he has transferred to another department. He too has exemplified the qualities of excellent service. I’m sure that he will continue his excellent service with his next endeavor. I am highly pleased with the professional manner of these two gentlemen, Sean and Marlon. Their commitment to great customer service is to be commended and recognized. More

Our experience with Tracie Komori was great. She was knowledgeable, relatable, and realistic. These qualities are not always associated with car sales personnel. She is indeed a cut above the rest! I wa knowledgeable, relatable, and realistic. These qualities are not always associated with car sales personnel. She is indeed a cut above the rest! I was referred to Tracie by a friend and I am already talking to more friends and `ohana about them seeing Tracie themselves to take care of their new car needs! In addition, Aaron was easy to work with and shared various points of view to help us create the Honda we truly desired. Marco was also an important part of the Tony Honda "dream team". He clearly explained all things finance and gave good wait time while we made the important decisions regarding finance. Overall, the experience was top notch. More

Great customer Service!! Will continue to service my car there at Tony Honda. Fast, easy & didn't wait too long while my car was being serviced. there at Tony Honda. Fast, easy & didn't wait too long while my car was being serviced. More

I was referred to Tony Group by a close personal friend. He referred me to SUE EGUCHI, who responded to my needs in the most professional and friendly manner. When I first spoke with her on the phone, she He referred me to SUE EGUCHI, who responded to my needs in the most professional and friendly manner. When I first spoke with her on the phone, she made me feel comfortable...like I was family. I have had bad experiences with car sales and did not want to deal with the usual pressures of a sale. She paired me up with Sales Consultant, TRACIE KOMORI. She was PERFECT!! No pressure, extremely friendly, empathetic, patient, professional and appreciative. In my opinion, a good salesperson is one that you can be honest and comfortable with. Tracie provided me with outstanding service and I will recommend her to all my friends and family! Unfortunately, I had did have a negative experience with the Accessories Specialist, Colleen Kimura. I understand that it is protocol to have her try to sell your products. To be honest, she was not friendly and did NOT smile ONCE during our meeting. I declined any of the accessories because I felt she was merely going through the motions of her job. When I declined to purchase anything, she responded with "Are you sure?". Then just stood up and walked away. As a manager in retail, I have high expectations of "customer service" and I know what is expected. She did not meet my expectations. I may have purchased something had she been more receptive and friendly as Tracie and Sue. Although I DID feel I needed a couple of the accessories, I declined. Curtis Matsumoto handled my financials and he was great. He is very professional, detailed and friendly. Overall, the staff at Tony Honda (Auto Group) was very good. More

Wade is very friendly and knowledgeable. My car was finished as promised. Would definitely recommend Wade to others! Always thankful for the free car wash coupon. finished as promised. Would definitely recommend Wade to others! Always thankful for the free car wash coupon. More

Appreciate the thorough work done by the service department in properly inspecting the vehicle and making the necessary repairs. Took car in initially for a periodic oil change only. The Service Co department in properly inspecting the vehicle and making the necessary repairs. Took car in initially for a periodic oil change only. The Service Consultant (Joshua) recommended that the timing belt be replaced given tne age of the car. Further nspection by the technician found the battery defective (loose post) and an oil pump leak. Everything was repaired in the estimated time and and at the estimated cost. More

THIS HONDA DEALER AND SALES CONSULTANT WOODY UNDERSTOOD OUR FAMILIES NEEDS AND DESIRES. THEY ACCOMMODATED US IN EVERY WAY! I WOULD DEFINITELY RECOMMEND THIS DEALER. OUR FAMILIES NEEDS AND DESIRES. THEY ACCOMMODATED US IN EVERY WAY! I WOULD DEFINITELY RECOMMEND THIS DEALER. More