Tony Honda Hilo

Satisfied customer I was a service advisor for another car company. Hilo Honda is simply much better. They offer shuttle and car wash services and free coffee I was a service advisor for another car company. Hilo Honda is simply much better. They offer shuttle and car wash services and free coffee More

Oil change Called your service dept last minute to make an appointment for my Honda for oil change. I told them if it was possible to bring my Honda for oil cha Called your service dept last minute to make an appointment for my Honda for oil change. I told them if it was possible to bring my Honda for oil change at a last minute. There was couple of appointments available and they schedule me to have my oil change on my van. As soon I got there I was greeted not sure of her name to sign me in for my service. Than she advise me to see the service person who was in charge of the day. ( Keione?) Anyway, they did a very good job of taking in my Honda and all paper that was done. My van was ready as soon the oil change was done and the service called me as soon as possible when it was done. Oh, by the way, they drop me at my home with the shuttle and pick me up also. The driver of the shuttle (Kelsey...not sure but I think it was her name) was very prompt and friendly. It really made me day. Much thanks for your friendliness of the service dept who helped me that day. More

Quality service and customer service Each Reps was attentive , courteous and responsive to my inquires and needs. They kept me informed throughout the day as to the process and expected t Each Reps was attentive , courteous and responsive to my inquires and needs. They kept me informed throughout the day as to the process and expected time of completion. More

Great service. The sales and service staff at Big Island Honda Hilo is very friendly, helpful and service oriented. They make customers feel very comfortable and wel The sales and service staff at Big Island Honda Hilo is very friendly, helpful and service oriented. They make customers feel very comfortable and welcomed. More

Excellent service Every encounter with Big Island Honda representatives has always been positive. They are kind, patient and clear. They seem to genuinely care about th Every encounter with Big Island Honda representatives has always been positive. They are kind, patient and clear. They seem to genuinely care about their customers and products. They don't rush you in and out. But they are quick! More

Fast and easy breezy experience They were extremely kind and made this entire process of purchasing a car easy! The deal loan and entire process of financing took all but 3 hours and They were extremely kind and made this entire process of purchasing a car easy! The deal loan and entire process of financing took all but 3 hours and I left the car lot with my beautiful 2013 Nissan Altima!! More

Very professional. I Service was exceptional. We always get "first class" service from Lori Taylor. She is very efficient and explains every thing well. I found the waiting room very clean and co We always get "first class" service from Lori Taylor. She is very efficient and explains every thing well. I found the waiting room very clean and comfortable. More

Civic 2010 I always have Exceptional service there... Everyone is very Efficient... Lori handle my concerns professional.. Rate her a 10 ... always concerned com I always have Exceptional service there... Everyone is very Efficient... Lori handle my concerns professional.. Rate her a 10 ... always concerned comes from the heart... others that help me outside (don't know their names) was efficient and polite made sure nobody was waiting too long... everyone was polite and showed Respect for their customers.. True customer service.. More places should have service like Big Island Honda-Hilo...Mahalo More

Satisfied customer We had a very helpful salesperson that made our experience awesome we had to come back a second time. The first time we got a used vehicle the a new c We had a very helpful salesperson that made our experience awesome we had to come back a second time. The first time we got a used vehicle the a new crv. More

No Pressure I like to take my time before buying anything and car salesmen are known for being pushy. The moment I pulled up to Big Island Honda, Joe Starr greete I like to take my time before buying anything and car salesmen are known for being pushy. The moment I pulled up to Big Island Honda, Joe Starr greeted me and allowed me to look at my own pace. At least three times, I came back to look at my options. Never was Joe rude or did he treat me like I was wasting his time. I hated going through the warranty options with employee they sent in and the only reason for not giving five stars. Besides how easy and guilt free the car buying experience was, my Honda is awesome and I am glad Joe Starr let me take my time. More