Tony Honda Hilo

Excellent service by John Mae I gotta say that John Mae did a wonderful job. He was able to listen to my concerns and made sure I got a good deal on my new van. He was always abl I gotta say that John Mae did a wonderful job. He was able to listen to my concerns and made sure I got a good deal on my new van. He was always able to answer my questions and if he didn’t know the answer he knew who to talk to find out the answer. I’ve had three failed attempts over the years at this dealership at trying to purchase a car. I wound up walking away each time because the salesman or manager would just play games when it shouldn’t have to be like that. However John and Donovan Nachor have made me a fan of Big Island Honda Hilo. I really felt like I was dealing with trustworthy and honest people. No games or hidden agendas. Just upfront and friendly. I would recommend this dealership and refer my friends and family to John Mae for their next car purchase. More

Great Service They have convenient appointment times, and fast service. They have Shuttle service available and vehicle drop off service as well. It was easy to mak They have convenient appointment times, and fast service. They have Shuttle service available and vehicle drop off service as well. It was easy to make / reschedule my appointment with their online system. More

Oil Change From the drop off to the pickup the service was exceptional. I was very impressed with Lori and the communication through text and the timely manner t From the drop off to the pickup the service was exceptional. I was very impressed with Lori and the communication through text and the timely manner the service was performed. Top notch service. More

New car sale Hilo Honda Has Done it again. I wasn't really planning to buy a new car this week but when my son had a service today. I decided to stop by and look a Hilo Honda Has Done it again. I wasn't really planning to buy a new car this week but when my son had a service today. I decided to stop by and look around, Dean Itagaki has done it again. he was able to help me get my dream car that I've been dreaming off. He went above and beyond to help me. I've heard a lot of good thing about him so I went to him and everything went well. Great Job Dean.. again thank you for helping me. Great Customer Service. More

Best Service The Service for my car was performed professionally. Vhin did a great job and made sure my car maintenance is up to date and informed me what I need. The Service for my car was performed professionally. Vhin did a great job and made sure my car maintenance is up to date and informed me what I need. thank you again More

Service on 2010 CRV and 2000 Accord The service on both cars were performed professionally and in an expedient manner. The team was very friendly and professional. They answered every qu The service on both cars were performed professionally and in an expedient manner. The team was very friendly and professional. They answered every questions I asked. More

Excellent Customer Service My Service Advisor, Glen, was very friendly and professional. I couldn't remember when I last rotated my tires. When I called Glen, he immediately rem My Service Advisor, Glen, was very friendly and professional. I couldn't remember when I last rotated my tires. When I called Glen, he immediately remembered that I had my tires rotated at my last service appointment and was able to tell me the exact date of my last visit. He helped me set up a service plan and schedule for my car. As a working mom with a newborn, this is a relief to me and one less thing to worry about. More

Thumbs up. Clint was excellent and prepared me for the worst case scenario. He planned ahead - getting a loaner ready, just in case. It turned out I just needed Clint was excellent and prepared me for the worst case scenario. He planned ahead - getting a loaner ready, just in case. It turned out I just needed a battery replaced and was able to get my car back the same day. More

Aloha spirit Great service Always prompt and making everything comfortable and easy. Waiting are is clean ,roomy, comfortable. Everyone I run into is always asking Great service Always prompt and making everything comfortable and easy. Waiting are is clean ,roomy, comfortable. Everyone I run into is always asking if I was ok or needed help. Great staff More

Professional, Courteous Service! We had our Honda Ridgeline in for a routine service. Not only are the service reps professional and courteous, they dropped us off and picked us up in We had our Honda Ridgeline in for a routine service. Not only are the service reps professional and courteous, they dropped us off and picked us up in downtown Hilo, so that we could do some shopping rather than wait at the dealership. Super friendly folks! More