Tonkin Gladstone Hyundai

It’s been an interesting experience with my second vehicle purchase. When I have brought issues to the service center with my vehicle things to this day have not been done then when I have dropped my vehicle purchase. When I have brought issues to the service center with my vehicle things to this day have not been done then when I have dropped my vehicle off and you have it for a lengthy time (2 months) no communication happens from your service representative. I’m left wondering. Then when service is done I have no paperwork given to say what was repaired parts etc. it is disappointing to love my car and not have things since the day I drove off the lot not fixed. Including a in my eyes a safety issue with my drivers seat. Which I was told was on a national back order. Still waiting but again past issue have just been ignored. It is an overall disappointment the new service mgr is doing his best but I feel the service department runs short. More

Every time I come to this dealership there’s an issue. . I’ve been given incorrect diagnoses of my vehicle, I’ve had to reschedule appointments that I made in advance due to not having the part in, they ch . I’ve been given incorrect diagnoses of my vehicle, I’ve had to reschedule appointments that I made in advance due to not having the part in, they charged me upwards of $80 to replace a headlight in my car which is robbery.. and the communication is lacking tremendously. So much room for improvement, maybe management needs to be looked at, idk but I’ll be using a different Hyundai dealership going forward More

Very helpful in reviewing options. Willing to work on a deal that was better than competing offers Willing to work on a deal that was better than competing offers More

Thien is quite good. , attentive, receptive, do remember previous customers. Casual, practice pleasant satisfactory service. , attentive, receptive, do remember previous customers. Casual, practice pleasant satisfactory service. More

Great customer service and fixing our car’s problem. Love we could use a coupon too! Love we could use a coupon too! More

Communication at the service department is nonexistent. I was there to get a side mirror installed. I was told 60 minutes. 1 1/2 hours later with no word, I asked & after a few minutes I was told 20-30 min I was there to get a side mirror installed. I was told 60 minutes. 1 1/2 hours later with no word, I asked & after a few minutes I was told 20-30 minutes. It was actually closer to 45. So. I can’t speak for the rest of the dealership, but the service department needs to work on their speed &, more importantly, telling customers what’s going on. More

Great experience, no games, provided a written quote and didn’t pressure me. Good communication and helpful. didn’t pressure me. Good communication and helpful. More

Tonkin Gladstone Hyundai has taken care of us and made sure we are happy with our Ioniq. Their customer service is fantastic! Tyler has been a huge help! sure we are happy with our Ioniq. Their customer service is fantastic! Tyler has been a huge help! More

The Team is pleasant and they do what they say very well. The waiting area is clean with water and snacks. No problems with the car a week later. The waiting area is clean with water and snacks. No problems with the car a week later. More

I wasn't told that there was only 1 key to the car until purchasing the car. It was a used car, but a 2023 with only 5K miles. Now I have to pay about $500 to get an extra key. I would NOT have bought th purchasing the car. It was a used car, but a 2023 with only 5K miles. Now I have to pay about $500 to get an extra key. I would NOT have bought the car if I knew it had only 1 key. My sales person, Jesse, was friendly enough but should have told me about the key situation. Having me sign post-it-notes indicating that I agreement with aspects of the deal was a bit strange. I would not buy another car at this dealership. More