Tonkin Gladstone Hyundai

John Shipman is friendly, courteous, knowledgeable, professional, a tribute to the service department. Has gotten the job done every time and on time! professional, a tribute to the service department. Has gotten the job done every time and on time! More

Fast, courteous and efficient service . Was greeted quickly and they set the time expectations upfront. Took care of my 2 recalls and offered a ride as well. Was greeted quickly and they set the time expectations upfront. Took care of my 2 recalls and offered a ride as well. More

Lack of follow up from the Service Center for items owed to me have caused issues for me. There has been no follow up from this department after a few phone calls. to me have caused issues for me. There has been no follow up from this department after a few phone calls. More

From the moment I arrived to the moment I left everything was great. Professional and friendly staff. Ryan was amazing and explained everything in detail and the cost along the way so there were no surpris was great. Professional and friendly staff. Ryan was amazing and explained everything in detail and the cost along the way so there were no surprises at the end of my service call. Recommended service was explained and there was no pressure in having the recommendations completed at the time. More

Clean, service started on time and was completed in a timely fashion. All staff well groomed and friendly timely fashion. All staff well groomed and friendly More

I had to bring my car in for an emergency issue. Expected it to be there a while, but they fixed it within a few hours. Quick service no surprises. Expected it to be there a while, but they fixed it within a few hours. Quick service no surprises. More

Laziest worst customer service I have ever had when trying to buy a car. We walked around the dealership looking at cars and were not greeted by anyone, despite saying hello to one of the salesmen who trying to buy a car. We walked around the dealership looking at cars and were not greeted by anyone, despite saying hello to one of the salesmen who was outside doing nothing. We go inside to ask to see a car only to see three salespeople on their phones doing nothing. One of them finally looks up from their phone to ask if we need help. When we asked to see a particular car, and he had no idea which one we were talking about and asked us for their stock number. He was too lazy to simply type into the computer he was sitting by. He finally figured out what car we wanted to see and then told us the car in the photos online was NOT the car they actually had. He said they used stock photos for most of their cars. I guess they simply are too lazy to even take proper pictures or to write that disclaimer on their listings. What a freaking scam! After fumbling through this explanation he proceed to go look for the car for 10 minutes only to come back and tell us its in the back and not clean. We noticed most of the cars in the parking lot were not detailed so it wasn't a big surprise. After waiting for another 10 minutes for him to go find the car keys, so we decided to just leave. We figured they had something to hide since there is no reason why the cars cant be readily available. Red Flag #1: Salespeople who are too lazy and just want to play on their phone Red Flag #2: False advertising of cars on their website. Red Flag #3: Cars aren't clean and apparently aren't easily located. More

When I arrived, I was promptly greeted. The staff was Friendly and they provided quick service. The coffee was good too. The staff was Friendly and they provided quick service. The coffee was good too. More

This was a quick and painless no pressure car deal. Sales staff was knowledgeable, polite and professional. Sales staff was knowledgeable, polite and professional. More

Thein is awesome and a great service manager. Thank you for everything. You are the best of the best. Thank you for everything. You are the best of the best. More