Tomball Ford

Awesome Jorge was awesome! Knew a lot about the kind of car I was looking at and was extremely nice and helpful. Love my Ford Explorer sport!! Jorge was awesome! Knew a lot about the kind of car I was looking at and was extremely nice and helpful. Love my Ford Explorer sport!! More

They made me distrust the name FORD Scam artists! DO NOT PURCHASE A VEHICLE FROM HERE! I was screamed at & berated by a condescending salesman named Scott Fulmer who challenged my intell Scam artists! DO NOT PURCHASE A VEHICLE FROM HERE! I was screamed at & berated by a condescending salesman named Scott Fulmer who challenged my intelligence and spoke to me like I was an imbecile all because I had complained multiple times about a car I recently purchased (used) that was riddled with problems since the first day I bought it! Firstly, I have less than perfect credit. He offered me one car and told me that was the only one I qualified for. I saw other cars I liked that were in the same price range (some even less expensive) yet he could not manage to get me approved (allegedly) for them. He then misled me originally stating the vehicle was a 2014 GMC Acadia when in reality is was a 2012! He told me it had a screen which was also NOT TRUE! No biggie, I really needed a car, plus he had already ran my credit a thousand different times & started the process with this truck. Fast forward, I picked the car up 7/11 (although the contract says 7/9...thank God I had other documentation stating the true date of delivery) and once I hit the highway the car started shaking and had a huge windshield chip. In addition, the car did not even pass inspection when it was delivered. It wasn't "officially inspected" until 7/21. Anyway, I notified Scott that moment on the highway that my car was shaking/jerking and about the windshield. He told that I'd need to wait for the windshield repair guy and come back later that week & he'd have his technician check out the vehicle. When I came back to have these issues checked, I was informed that the windshield had already been "sealed" and that his tech said the car was driving fine and maybe had a few glitches because the battery had been recently "replaced". I trusted him & the Ford brand & accepted his explanation. Turns out that wasn't true! The car broke down 7/25! I was literally stuck in a parking lot at 11pm & had to pay for a tow company to tow my 2 week old vehicle to my home. I had to then spend $70 on a battery charger just to get the vehicle to turn on! 14 days after I paid $1400 on a down payment & hadn't even made my first payment!!! I took the car to Autozone & an outside mechanic because I felt like I was being deceived in regard to the car having "no issues". Autozone ran a diagnostic that showed there was LONG TERM MEMORY PROCESSING ERRORS INTERNALLY & it failed the EDM (not sure what that means). It also reported more mileage on the vehicle than there was on the odometer!!! In between that time I was noticing the functionality of the AC just wasn't right. I would be sweating in my car with the AC on full blast. I could only use it on the face setting, everything else blew hot air. Took it in again & Scott again talked to me like an idiot stating things like, "you do know this is a used car, right", would not let me speak to the mechanic myself, & asked me "what are you doing to this car?!" He claimed the tech cleaned the filter (not sure why that wasn't already done) and proceeded to lecture me on how AC works in cars and not to expect too much. He then told me to "go away," & walked off. Over the month of July I brought the car in at least 8 times back to TOMBALL FORD and was told every time there was nothing wrong with the vehicle. I was never able to speak directly to the mechanic & had to rely on the hope that Scott would communicate the issues effectively. On 7/25, when the battery was replaced (which was supposed to have been the cause of all the problems...), I was issued a rental car for about 4 hours & told the car was in working condition. Throughout this entire period (7/11-present) I still noticed the jerking, but was told that it was all connected to the battery. Today, I went there to pick up my tags. While I waited, the check engine light started flashing and the car began to rumble again. I tried to call Scott, but he was unavailable. I went ahead and drove over there to see him sitting outside smoking a cigarette (as usual). I approached him and tried to inform him about the vehicle and he told me to take it to a mechanic and that his company would not do "anything else for me." I asked him if this dealership was in the business of selling lemons and he got irate. He was over talking me, shouting so loudly that he was shaking, causing a scene in front of the building with his coworkers standing by. He told me I "didn't understand basic principles" and continued to insult me and my intelligence. I asked him if he felt so comfortable talking down to me because I was black. He then brought up the fact that he had to work so hard because of my credit...I asked him if that gave him the right to take advantage of me? He screamed "we're done" and told me he wasn't married to the car. Uh duh...I reminded him that he worked for a reputable dealership & that people trust the brand but he was so irrational. I walked off in tears. GMC informed me the car has severe motor issues (longstanding). More

Happy Tomball Ford Customers Jana was not only courteous and professional, she is very knowledgeable about the cars and their features. We lost our car in the flood and came to To Jana was not only courteous and professional, she is very knowledgeable about the cars and their features. We lost our car in the flood and came to Tomball Ford to replace it Jana came highly recommended from our service guy Rusty who took care of our fleet of company trucks while we worked the Grand Parkway project so I trusted his referral. We were very pleased with our choice of car we will be back again. I cannot say we have had better customer service than that we received from Tomball Ford. More

Buying a car CAN be fun! Jorge Lopez is the epitome of a no-nonsense sales associate. I recently traded my 2013 Ford F150 King Ranch on a factory-ordered 2016 Ford Edge Plati Jorge Lopez is the epitome of a no-nonsense sales associate. I recently traded my 2013 Ford F150 King Ranch on a factory-ordered 2016 Ford Edge Platinum, both bought through Jorge. I wasn't sure which model Edge I wanted so Jorge took me out in both the Sport and the 3.5L. The Sport was really zippy but the interior is all black: not so good in hot Houston! We toured the available models and looked over color-options to determine if my color scheme made sense. Once that was done the rest was straight forward! The car build was delayed slightly but arrived early. Jorge kept me abreast of the car's status from start to finish. He even did a YouTube video of the car after it was detailed the day before he delivered it to me. Jorge bent over backward to do anything possible to make my car-buying experience fun and informative. When he delivered the vehicle, he walked me through every option and setting possible to make sure I'd know what I was doing before leaving for home. He'll be selling me my next car. More

Excellent Customer Service Walter Herrara did a great job communicating with me the progress of my vehicle's work. Very professional and informative. I recommend Walter to ass Walter Herrara did a great job communicating with me the progress of my vehicle's work. Very professional and informative. I recommend Walter to assist you with your service needs. More

Brittany Gerber, body shop Best body shop experience I've ever had. Brittany was very courteous and kept informed throughout the entire process. Body shop was very knowledgable Best body shop experience I've ever had. Brittany was very courteous and kept informed throughout the entire process. Body shop was very knowledgable and professional. Grade a quality work. More

Going the extra mile is a understatement! Jorge Lopez went the extra mile by educating me on the new 2016 Ford F-150 ! ( what a great improvements ford made on already an outstanding truck ) Jorge Lopez went the extra mile by educating me on the new 2016 Ford F-150 ! ( what a great improvements ford made on already an outstanding truck ) When I finally made a decision about what to purchase . I was in and out in less than two hours . Thank you so much for helping us make that right buying decision! More

Excellent Greg Hall was extremely nice and informative. He answered all my questions and worked his hardest to ensure that I was able to get the vehicle that I Greg Hall was extremely nice and informative. He answered all my questions and worked his hardest to ensure that I was able to get the vehicle that I wanted. I LOVE my Escape and will gladly come back in the future when I purchase another new vehicle. Thanks again! Ida Balderas More

JIM BAKER, SERVICE ADVISOR Jim Baker is type of service adviser that makes the Tomball Ford service department a great one. He is knowledgeable, reliable, efficient and friendl Jim Baker is type of service adviser that makes the Tomball Ford service department a great one. He is knowledgeable, reliable, efficient and friendly. Greg Webster More

Best Vehicle purchase experience Ralph Matthews was great to deal with. Didn't push to close, answered all my questions (I had a lot!!). Ask for Ralph! Ralph Matthews was great to deal with. Didn't push to close, answered all my questions (I had a lot!!). Ask for Ralph! More