Tomball Ford

Tomball Ford Bruce Pinkerton RIP-OFF DEALER. CAR ONLY RAN 27 DAYS. Stole $4452 from Single Mom that found work after 7 months no income financial assistance which also resulted in her vehicle being repossess 27 DAYS. Stole $4452 from Single Mom that found work after 7 months no income financial assistance which also resulted in her vehicle being repossessed. On 11/28/2009 we bought a car from Tomball Ford because a friend recommended them. My daughter lost her job of 2 years, after enduring a high-risk pregnancy, which she was plagued by hypertension and developed a heart condition. She found seasonal and part-time work during the recent holidays. She was hired for 3 part-time jobs and needed transportation, since one job was in Katy, TX; one in Pearland, TX and the last job required visiting multiple HCCS sites to administer tests (she lives in Central-Houston, 30 miles one-way from Katy). She went to the dealership and fell in love with a used 1999 Toyota Camry Solara. We made it very clear to the Salesman that she needed a good and reliable car to get to work. She had no funds so I borrowed $4000 from my Credit Union to help her. She did not have her insurance card with her, so we were told to purchase the vehicle in my name. Twenty-seven (27) days later (not even 30 days), the car made a loud noise, there was a burst of white smoke and it shut off on IH-45 North @ Greens Rd. She was stranded on the freeway, by herself on Christmas Day. This was a very frightening experience for her. I had to have the car towed. Since then, I have had two mechanics look at the car. I was told that the car blew a rod and knocked a hole in the motor. I was also told that the dealership had to have prior knowledge because according to their CARFAX Report, they had recently changed the oil (September 28, 2009). The mechanic said that extremely heavy grade oil (which usually last 3 months) was used to camouflage the motor problems. Tomball Ford's response was "the car was sold AS-IS". My daughter missed work on December 30, 2009 because she could not find a ride. She lost her job in Katy, TX on New Year's Eve. The seasonal job in Pearland is scheduled to end She does not get hours because she has no vehicle. The job with HCCS is scheduled to resume January 11, 2009, however, she will lose it, too because she still needs a vehicle! Do not buy cars from Tomball Ford! Their only concern is profit. I asked if they thought it was fair to incur a debt to pay $4500 and $571 for insurance for a car that only lasted 27 days. The Executive Assistant's response was that they had lost $400 on the vehicle. We loss over $5000 and a vehicle. I am giving this rating because to date (01/08/2010), I have received no response after mailing two letters of complaints (one certified the other by regular mail). I have since found out that this dealer has a history of deceptive sales tactic and fails to address complaints. More

Arrived to purchase a 2003 F350 for $9991.00, drove the truck, took over 2 hours looking over the truck and drove it again. Ask the sales rep to check on financing even thought the mileage was @184K and e truck, took over 2 hours looking over the truck and drove it again. Ask the sales rep to check on financing even thought the mileage was @184K and even signed to have our credit checked. we alos agreed on a drive-out price of $10,314.70 and still have all paper work. Sales rep told us they could not finance due to mileage. Told rep we would be back Monday to pick up truck just a matter of telling the bank, Sales rep replied, "don't worry we are closing in ten minutes we will see you Monday." We went back out to the truck looked it over again then went back in and shook the salesmans hand and confirmed we would be back Monday. Went to dinner and my wife called back to speak with the salesman and was told he ahd gone home for the day. When she described the truck the person on the phone told her the truck was being sold at that moment and they were leaving with the truck. We were told not to come back to the dealer because they were shutting the gates. We went back anyway drove through the new car entrance because the used car entrance was indeed closed and locked. The sale rep met us on the sidewalk and said "Mrs. Rainer I know you are upset but it is out of my hands and there is nothing I can do about it, they went over my head and I know it is not right". Yes my wife told him this was B.S. and told him she wanted to speak to the sales manager. The salesman relpied "I don't think he is going to come out here", my wife told the "salesman this is rediculious and to go get him." The salesman replied "I will see if he will talk to you". The used car sales manager who I think was Bruce Pinkerton (we have a bookout sheet that stats it was prepared by Bruce Pinkerton) walked out, did not introduce him or identify himself and simply how are you and my wife said "not to good" and he said in a very abrupt tone "what's the problem". When we told him why we were upset he simply said everything on our lot is for sale. I said to him so if I wanted to purchase a vehicle and left to get the financing and some one came in they could purchase the vehicle before I returned. The sales manager simply stated that everyting on this lot is for sale and if they had cash yes they would sale the vehicle. I told him that with his attitude that it is a wonder he sells anything. He stepped toward me got about a foot from my face and said MY attitude! I said yes your attitude and advised him to back up. I am not a violent person, but even I have limits. I assured him this complaint was going to go above his level and he said "fine I hope it does" showing little respect for senior management. We have heard three stories concering the sale of this truck; 1. There was a deal working at the time we looked at the truck and the individual had to go to Brenham to get a cashiers check (you don't get a cashiers check on Saturday afternoon in Brenham TX.) 2.While we on the phone during dinner the sales rep told us that an individual walked in and counted out 10K in $100.00 bills and drive the truck off. This salesmans name was David. 3. We had our daughter call and check on the truck the following Wednesday and she was told the deal had just went through and the individual was coming to get the truck that day. I returned to the dealer ship on 11.30.2009 to complain and only spoke to the new car sales manager. While I was leaving the dealer ship I drove around behind the usse vehicle office and found the truck still there. It has been over a month and I have heard nothing from him. I had a live chat with my concerns and was assure the internet sales manager Greg Gunn would be contacting me. There has been contact from Greg Gunn. I still have all of the paper work concerning the truck and your dealership should still have our signature on file with us allowing our credit to be checked. If not our credit was ran without our approval. A sales rep named David came out to the truck and was startled when he opend the door and my wife was sitting in the truck telling her mother about the truck that we had just bought. The sales rep wrote down the vin number and left. I really think it was know at that time we were not going to ba allowed to purchase the truck. More