Tom Wood Subaru

Excruciatingly dishonesty in Tom Wood protection plans. Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has hap Have never posted negatively about a retailer of any sort before. But in my opinion (which is all I can offer here), something quite negative has happened to Tom Wood agency practices in recent years. They revolve around continuing dishonesty in the quite expensive protection plans they sell and quite poorly abide by, something I've experienced at their Subaru and Lexus dealerships. I'll put aside what seems like massively overhyped selling of these plans for protection that won't help the customer but make quite a profit for the agencies willing to push them. I do so to comment on the what happens afterward: (1) the failure to fix problems and (2) the failure to follow through on their 4--YES, 4--promises that they indeed owed (and would be sending) a refund of our protection plan fee when we traded in car that didn't fit our needs. As to (1), it's pretty simple. We bought a "certified" Lexus (which they explained meant everything would. work or they'd fix it). From the beginning, the navigation system has had a basic issue showing correct travel times, and they simply refuse to make the repair. As to (2), when a Tom Wood Subaru we had no longer fit our needs, we shopped for a used vehicle from Tom Wood Lexus. We were told that because the Subaru was so new and had such low miles (within the basic coverage coming with all new cars), we'd get back the money for its protection plan if we bought a replacement car. Done. And fine, except that two years later we've been danced around FOUR TIMES to submit and resubmit the same already-submitted details (details, BTW, that both Tom Wood agencies had, like dates of purchase, and mileage on the trade-in). Each time we're told the information is complete and the refund would be on its way. And FOUR TIMES and TWO YEARS LATER, nothing. They win. We give up. Our time and peace of mind aren't entirely worthless. All their energy seems committed to selling these highly questionable plans and then wearing out the customer. I can't recommend strongly enough that you stay away. Would never buy from a Tom Wood agency again. More

Chriss was awesome! She went above and beyond. Chriss was very knowledgeable about the Subaru Outback. She was very kind, patient and thorough with all the details during the whole process. Very g Chriss was very knowledgeable about the Subaru Outback. She was very kind, patient and thorough with all the details during the whole process. Very grateful that we were connected with Chriss. More

Chriss was the most honest and forthright sales rep in have Chriss was absolutely amazing to work with. We have never dealt with anyone while buying a car who was more compassionate towards our needs. Workin Chriss was absolutely amazing to work with. We have never dealt with anyone while buying a car who was more compassionate towards our needs. Working with her was more like buying a car from a friend than from a dealership. More

Chris's our sales rep was awesome. Chriss our sales rep was awesome. She was very patient with my wife and answered all of her questions in a way she would understand. My best car buyin Chriss our sales rep was awesome. She was very patient with my wife and answered all of her questions in a way she would understand. My best car buying experience I have had. More

Love Chriss Chriss was so very helpful with everything and went above to make sure we got our car before we had to go out of town. She was definitly excited about Chriss was so very helpful with everything and went above to make sure we got our car before we had to go out of town. She was definitly excited about Subaru and even though we had already decided that this was the car for us, she would have convinced us because of her knowledge and excitement. Very personable and would definitely recommend her to others. More

Great Customer Service! I would like to commend Mike Danielson on selling me my new car! He is awesome! He was very helpful, very respectful and kind. I appreciate him! E I would like to commend Mike Danielson on selling me my new car! He is awesome! He was very helpful, very respectful and kind. I appreciate him! Everyone that I encountered was kind and helpful at the dealership! More

Good experience I was very specific about the vehicle I was looking for and, Chriss Cheatham was very on top of all my questions with quick response and never overbea I was very specific about the vehicle I was looking for and, Chriss Cheatham was very on top of all my questions with quick response and never overbearing. I was very impressed with a full disclosure packet, full history report and all maintenance records before the test drive. The deal was straight forward no nonsense approach and I highly recommend this dealership and Chriss as your next salesperson. More

Excellent Service I was in a car accident at the start of the year, so safety was my number one priority when choosing a new car. My family and I did a lot of research, I was in a car accident at the start of the year, so safety was my number one priority when choosing a new car. My family and I did a lot of research, selecting several cars from different makers falling under the Safety Pick+ rating from IIHS. We didn’t know much about Subaru prior to visiting the dealership aside from their fun, family-friendly commercials. Greg was the gentleman who assisted us during our car buying experience. He wasn’t a high-pressure salesman, which I appreciated. He was easy to talk to and, since I had no previous experience buying a car, explained everything in a way that was easy to understand. Tom Wood Subaru was the first dealership of many that I visited and they set the bar high when I left to test more cars. My family and I came back three times to test drive the car. It handles great and for someone used to driving small cars, it gives plenty of ground clearance without feeling too big. I love my Crosstrek; it had 6 miles on it when I purchased the car and drove 40 in the first day! More

Service could be improved. I do not feel I have been treated as a valuable customer although I purchased a new Forester at Tom Wood Subaru. The car I purchased has a specific is I do not feel I have been treated as a valuable customer although I purchased a new Forester at Tom Wood Subaru. The car I purchased has a specific issue, and I seem to be the only one being inconvenienced. In the past I have dealt with other dealerships that have been very accommodating. I believe there is more that could be done to make me a satisfied customer, such as assuring me that I would have a loaner when leaving the car for a second time for the same issue. Furthermore, I have visited the dealership more than 2 times to attempt to solve the matter. More

AH-MAZ-ING!!! Greg was so helpful and answered a million questions I didn’t even know I had! Every option possible and logical explanations of each one’s practicali Greg was so helpful and answered a million questions I didn’t even know I had! Every option possible and logical explanations of each one’s practicality made the entire “first-time-new-car buyer” experience less scary for me and more fun! I am so excited to drive my new Crosstrek and know that I can call Greg with any questions and expect first class service! More