They kept me informed of issues, progress and cost.
I was able to decide on service
I was able to decide on service
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by Dcrmjph
Service Price Transparency
Oct 16, 2026 -
Tom Wood Subaru responded
Thank you for sharing! We appreciate your business here at Tom Wood Subaru.
Ok guy, didn't care about providing customer service.
Was picking it up w coworkers instead of oh, I don't know, providing customer service
Was picking it up w coworkers instead of oh, I don't know, providing customer service
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by epet888
Service Price Transparency
Other Employees Tagged:
If Jerry was the guy I watched yuck it up w a guy, while my rep was in there trying to get change from $150 for a $130.97 bill and I don't know made it look like he had to count pennies. Just sucked.
Oct 14, 2026 -
Tom Wood Subaru responded
I'm sorry to hear about your experience with our team. We pride ourselves on providing excellent customer service, and it sounds like we missed the mark during your visit. If you could provide more details or if there's anything else we can do for you, please don't hesitate to reach out directly. Thank you, Russell Stevens - Service Manager - 317-705-7024
The personnel are always efficient and effective in
providing services for my vehicle. I am very happy with the help I receive from them.
providing services for my vehicle. I am very happy with the help I receive from them.
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by catp
Service Price Transparency
Other Employees Tagged:
Nat
Oct 12, 2026 -
Tom Wood Subaru responded
Thank you for your business and this stellar review of our team! We appreciate your support and hope to see you again at Tom Wood Subaru. Safe travels!
Tom wood Subaru service is always friendly and
professional. I feel they do a great job and are trustworthy.
professional. I feel they do a great job and are trustworthy.
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by Fed90
Service Price Transparency
Other Employees Tagged:
Nat,Logan
Oct 07, 2026 -
Tom Wood Subaru responded
Thank you for sharing your feedback about our team! We appreciate your support, and we hope to see you back at Tom Wood Subaru Service in the future. Safe travels!
Been a customer of Tom Wood Subaru for 15+ years.
Would give them a 👍👍 rating!
Would give them a 👍👍 rating!
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by kenden7424
Service Price Transparency
Oct 02, 2026 -
Tom Wood Subaru responded
Your loyalty means the world to us! Thank you for choosing Tom Wood Subaru.
Service was exactly as described.
I have never had a problem and always happy with the service department.
I have never had a problem and always happy with the service department.
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by Dougslynn
Service Price Transparency
Sep 28, 2026 -
Tom Wood Subaru responded
Thank you for sharing your experience with our team! It's our pleasure to serve you. -Tom Wood Subaru
Michael Manns and Tod did an awesome job of explaining
each part of the process of my vehicle. I was glad I saw the pictures of each item that needed to be worked on. I was able to to get the suv back and
each part of the process of my vehicle. I was glad I saw the pictures of each item that needed to be worked on. I was able to to get the suv back and it sounded better than than it had in years.
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by escapes_drifts_4o
Service Price Transparency
Other Employees Tagged:
Michael Manns and Tod
Sep 14, 2026 -
Tom Wood Subaru responded
Thank you for sharing your experience with Michael and Tod! We’re delighted to hear that the explanations and pictures improved your confidence in the work. We’re here anytime at Tom Wood Subaru!
Service was quick and complete.
Also, I received multiple reminders of my appointment. Very professional.
Also, I received multiple reminders of my appointment. Very professional.
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by Jimmshaw
Service Price Transparency
Aug 28, 2026 -
Tom Wood Subaru responded
We're pleased to hear you had a quick and professional experience at Tom Wood Subaru! Thank you for your business and your fantastic review! See you next time!
Tony wrote down what I needed done to the car.
I needed oil change, tire, rotation, and total inspection of the vehicle, and changed the battery in my key fob because it was having issues.
And t
I needed oil change, tire, rotation, and total inspection of the vehicle, and changed the battery in my key fob because it was having issues.
And the wait time wasn’t bad either. Thanks.
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by Debra
Service Price Transparency
Other Employees Tagged:
Tony Varcak
Jul 09, 2026 -
Tom Wood Subaru responded
Debra, we're so glad Tony took such good care of you and your car! Thank you for choosing Tom Wood Subaru and for sharing your experience. We look forward to seeing you down the road!
This was my 2nd time dealing with Tom Wood and was
treated with respect and professionalism. I will get my next purchase from them
treated with respect and professionalism. I will get my next purchase from them
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by lauracmorr
Service Price Transparency
Jul 07, 2026 -
Tom Wood Subaru responded
We love hearing from returning customers and we are so grateful for your business, Laura! Thank you for choosing Tom Wood Subaru and we'll see you next time. Take care!
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