Tom Wood Subaru

Bad experience with Service. 36th month service. Express service, oil change, rotation, and inspection. At check-in, I specifically asked about the rotation, and was told yes. Se 36th month service. Express service, oil change, rotation, and inspection. At check-in, I specifically asked about the rotation, and was told yes. Service all done, advisor went over the inspection, and I left. Next day, I looked at the app, and discovered that the tires were not rotated. And, air pressure not checked either. The tires were in this exact same orientation before I took the vehicle in. I emailed the express manager on Tuesday, April 2nd. Nothing, no response. Saturday April 6th, forward the email to the service department manager, got an out of office email back, which is fine, it was Saturday after all. Monday, Tuesday, nothing. Now I have emails out to two people. Tuesday afternoon, I email from their webform, just hoping someone answered. Nothing. I finally emailed my sales agent, and he replied very quickly. He told me I my issue was on the service managers desk, and I would hear from him yesterday. As usual, no contact. I thanked my sales person, he was great. Now I can let air out of three tires, that is not the issue. The issue is that I prepaid a service contract, and while I was told certain service was performed, it was obvious to me that was not the case. So, how do I know that ANY of the previous service has been performed? I could be driving with oil that is 3 years old for all I know. And then their lack of addressing my concern? I think that 8 days from the time I contact them, to this morning has been enough time to respond, other than my sales guy. My lease is up in 5 months, and am exploring options, but i am very hesitant to consider buying this vehicle, that has less than 16k miles in 3 years. I assume it has been properly serviced, but now, how can I be sure? If you have a Subaru, make sure you check their work. mark a tire so you know if they get rotated. Not sure what you can do to make sure they actually change the oil. Apparently Tom Wood Subaru is doing so well that they do not need to worry about retaining a customer. Sucks for my sales guy who is losing out on a commission. Buyer beware. More

Dealership personnel were very friendly and helpful. The facility was very professional and welcoming. The service department is great. The facility was very professional and welcoming. The service department is great. More

Mike is very helpful - this is our second Forester that he has helped us with. We feel so favorably about the previous Forester that we gave it to our granddaughter to commute to college! Nice reliable c he has helped us with. We feel so favorably about the previous Forester that we gave it to our granddaughter to commute to college! Nice reliable car, perfect for a college student. And Tom Wood is our go-to dealer. More

Exceptional service from beginning to end. We pulled into the lot and Mike was right there ready to assist. I went in expecting to leave without a vehicle as I had my eyes elsewhere. The servi We pulled into the lot and Mike was right there ready to assist. I went in expecting to leave without a vehicle as I had my eyes elsewhere. The service and features of the vehicle blew me away. Highly recommend Mike and the team. More

Recommend both Mike Danielson and Tom Wood Subaru. No bait and switch or trying to sell you extras or something out of your price range. All purchase paperwork done in under an hour. Very happy wit No bait and switch or trying to sell you extras or something out of your price range. All purchase paperwork done in under an hour. Very happy with vehicle and purchase process. More

Greg was great! He went above and beyond to make sure every part of the car buying process went smooth. There was no feeling I was being pressured into anything. He He went above and beyond to make sure every part of the car buying process went smooth. There was no feeling I was being pressured into anything. He is very knowledgeable on all the vehicles and helped me make the right decision for me. I will 100% be buying my next Subaru from Greg. More

Tony was very helpful and knowledgeable. He helped make the car buying process go smoothly and we couldn’t be happier with our purchase. He helped make the car buying process go smoothly and we couldn’t be happier with our purchase. More

We had a very pleasant experience at Tom Wood Subaru. Our salesman was very friendly, knowledgeable and did not pressure us at all. The process was smooth and without surprises. Our salesman was very friendly, knowledgeable and did not pressure us at all. The process was smooth and without surprises. More

Had a great experience making my very first car purchase at Tom Wood! Mike Danielson was amazing and walked me through everything. The whole team was great! at Tom Wood! Mike Danielson was amazing and walked me through everything. The whole team was great! More

Mike, our sales rep. at Tom Wood Subaru, was extremely helpful and knowledgeable during the process of picking out our vehicle. He answered all of our questions, and if at Tom Wood Subaru, was extremely helpful and knowledgeable during the process of picking out our vehicle. He answered all of our questions, and if he wasn't sure about something he found someone else that could help. The whole buying process was very easy. We would recommend this dealership to others. More