Tom Wood Subaru

Always helpful and always careful-- whether putting on a new plate, doing a routine inspection, or explaining every item on paperwork in simple language! I would trust their techs with any problem. new plate, doing a routine inspection, or explaining every item on paperwork in simple language! I would trust their techs with any problem. More

Enjoyed working with Lou again. He’s our go to guy for all things Subaru. This is our 3rd and I’m sure there will be more in the future 😊. all things Subaru. This is our 3rd and I’m sure there will be more in the future 😊. More

Very pleased with sales consultant Dan Ryan. He is personable, knowledgeable, and efficient. personable, knowledgeable, and efficient. More

It was a quick and easy process. Austin was great to work with and the dealership was able to get me a great deal! with and the dealership was able to get me a great deal! More

I had an appointment, after an 6 week wait, @07:30 on July 30th to have the 2 Subaru recalls performed on our 2018 Crosstrek. In addition I had the 24,000 mile service(oil change & tire rotation) done. W July 30th to have the 2 Subaru recalls performed on our 2018 Crosstrek. In addition I had the 24,000 mile service(oil change & tire rotation) done. When I scheduled the service, I was asked to leave the car, and that I'd get a loaner car. There were no loaner, so I had to walk over to SXT and get a rental car. Based on where the time on the clock was when I picked it up near 6:00 PM, it's apparent that even though I was the first car in that morning, it wasn't the first car to be taken to be serviced. Guessing that it got "parked" between 4-6 hours. I also did not receive any updates on my car's progress all day.I began calling @4:00 PM since the service department closes @6:00 PM. I couldn't reach anyone in service for quite awhile. On one call, my salesman answered. I discussed my dilemma. He said he find out what's going on. I finally got a call @5:00 PM that my car was done, headed to the car wash, and that I should head "their way". I had a rental/loaner car to return to SXT. I was completely disappointed in this entire service experience.This is the last time I leave our Subaru. I'll wait for it so that the service on it will be done in a timely fashion More

Used the service department at Tom Wood Subaru for the first time. Service staff isn’t professional and knowledgeable. The waiting area is large and clean. Great service experience. first time. Service staff isn’t professional and knowledgeable. The waiting area is large and clean. Great service experience. More

I came in for two recalls that might take 2 hours or so. I was so happy when my car was done in one hour! I was so happy when my car was done in one hour! More

This service visit was much better than my last. The staff were friendly and the service didn’t take forever like last time. Much improved staff were friendly and the service didn’t take forever like last time. Much improved More

Lou did a fantastic job helping me with the purchase of my new car. He was very knowledgeable and answered all my questions. He was able to work with me to get my financing options squared away and I was a my new car. He was very knowledgeable and answered all my questions. He was able to work with me to get my financing options squared away and I was able to leave the proud owner of a new car! More

From the start, Mike demonstrated an empathetic, inclusive and collaborative mindset. He went above and beyond in assuring the deal came together smoothly. Thank U! inclusive and collaborative mindset. He went above and beyond in assuring the deal came together smoothly. Thank U! More