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Tom Wood Nissan

Indianapolis, IN

4.8
777 Reviews

4150 E 96th St

Indianapolis, IN

46240

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Showing 777 reviews

July 12, 2022

Tom Wood Nissan is like family to us! From the world’s greatest salesman in Scott Herman; to the service department with the amazing Alex Harris. From top to bottom I can name drop the gr More

by adriannahannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe, Dan, Rick, Scott Herrman
Jul 12, 2022 -

Tom Wood Nissan responded

Adrianna, thank you for the great review! We are so glad to hear that you are so confident in Scott, Alex, Steve, Dan, Rick, Greg, and the Tom Wood Nissan team to get the job done. We will be sure to pass on the kind feedback to them. We appreciate your support and are wishing you and your family many safe and happy miles down the road!

July 07, 2022

BEWARE when seeking repairs that Wood charges a $180. 00 fee just to look at your vehicle and if they find something wrong other than for what you brought it in to them, they will charge you the $180.00 p More

by drccarmel18
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Alexis Harris
Jul 07, 2022 -

Tom Wood Nissan responded

I'm sorry our diagnostic fee upset you, as we pride ourselves on delivering high-quality, fairly-priced service. I will make a note of your concern, but I would also be glad to address it directly, if you are interested. Please be in touch if that is the case - my line is 317-688-6024. Best, Gary Adams - Service Manager

Jul 07, 2022 -

drccarmel18 responded

Gary, It is how the fee was explained that was misleading at best. It was represented to me that the fee would be applied “against repairs, if made.” A repair was made as identified by your technician. To limit the application to the repair the customer thinks they need, first should be clearly explained. Second, if it a diagnostic fee and the diagnoses finds repairs are needed that the customer did not specify, that puts the burden of knowing what is in need of repair on the customer. We are not all mechanics but your fee is charging us as if we were. A fair business practice as applied, this is not.

Jul 08, 2022 -

Tom Wood Nissan responded

I apologize for how this came across to you and that the advisor did not explain it correctly to you. It should have been explained that our repairs start out at 174.95 plus tax. This is just the starting point and the point to which we will not go above without speaking with you first. All repairs have a diagnostic aspect to them. If you can give me some more information or contact me I will look into this situation deeper and see how I can help to resolve your concern. My number is 317-688-6024. Gary Adams - Service Manager

June 28, 2022

Fourth car purchased from Tom Wood and each time Scott has been our sales rep! Great service and great vehicles 😊 More

by Pamelamccoy24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Jun 29, 2022 -

Tom Wood Nissan responded

Pamela, we are so grateful to have you as a returning customer! Thank you for choosing Tom Wood Nissan and for highlighting Scott's great work. Safe travels in your new car!

June 24, 2022

I needed to buy a car. I have a good credit score, but my annual income is only $20K. I did my online shopping and found what I wanted at Tom Wood Nissan. I found my sales More

by repasscircle3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
Jun 27, 2022 -

Tom Wood Nissan responded

Thank you for your review! We're delighted Robin provided attentive assistance to find the right used car that fit your budget specifications. From all of us at Tom Wood Nissan, enjoy your 2016 Chevrolet Equinox!

June 20, 2022

Short waiting time, professional and satisfying service including free car wash, comfortable waiting area including complimentary coffee, tea and water More

by lei wei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie Marks/KLM7
Jun 20, 2022 -

Tom Wood Nissan responded

Thank you for the great review, Lei! We are thrilled to hear that you had a successful service experience working with the Tom Wood Nissan team. Drive safely and we hope to see you back again down the road!

June 08, 2022

Fast service and easy to get appointment. Good communication. Got an oil change and new rear brakes. More

by unholy_butlers0e
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katie in service
Jun 09, 2022 -

Tom Wood Nissan responded

Thank you for taking the time to share! We are so glad to hear that you had such a successful service experience working with us. Drive safely, and we hope to see you back again at Tom Wood Nissan!

June 08, 2022

And yet another great experience at Tom Wood Nissan! Scott Herrman is excellent to work with--very knowledgeable about the car we wanted! This is the sixth of seventh new car I have bought from Scott! More

by stevelavery
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Jun 08, 2022 -

Tom Wood Nissan responded

Hi Steve, we're so happy to receive a review from such a loyal customer. We will be sure to let Scott know that he continues to provide you with excellent service. Thank you for taking the time to leave us this review, and we hope you come back for any of your future vehicle needs! Safe driving from all of us at Tom Wood Nissan.

June 06, 2022

Amazing service! Ask for Robin Hildebrand she is patient kind and very understanding. The whole team is willing to help you understand the whole car buying process an More

by 31floreand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
Jun 07, 2022 -

Tom Wood Nissan responded

Thank you for the great review! We are so glad to hear that you had such a successful purchase experience working with Robin and the Tom Wood Nissan team. Drive safely, and we hope to see you back again down the road!

June 03, 2022

Brian, our salesman did a great job helping us narrow down the Armada we were looking for and walking us through the sales process More

by rs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cummins, Yash Bansal
Jun 03, 2022 -

Tom Wood Nissan responded

Thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Brian. Drive safely in your new vehicle, and we hope to see you back at Tom Wood Nissan!

May 31, 2022

Robin Hildebrand was wonderful to work with. She was professional and polite and responsive. I highly recommend finding her if you are looking to purchase a vehicle. More

by LuDean
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
May 31, 2022 -

Tom Wood Nissan responded

LuDean, thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Robin and the Tom Wood Nissan team. Drive safely, and we hope to see you back again down the road!

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