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Tom Wood Nissan

Indianapolis, IN

4.8
777 Reviews

4150 E 96th St

Indianapolis, IN

46240

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Showing 777 reviews

October 26, 2021

Tom Wood has been my go to dealership since I moved up to Indy. The service department is fantastic and they always go above and beyond. This last time I took my car in for service and salesman Kevin snagged More

by Mjb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
Nov 03, 2021 -

Tom Wood Nissan responded

We're so happy to hear that Tom Wood Nissan has been your go-to dealership. It's excellent that Kevin was such a helpful salesperson. I'm sorry to hear that you ran into some frustrations throughout your process, however, as we certainly expect more for our valued guests. We appreciate your feedback and invite you to give us a call so that we can help. Best, Ken Kassenbrock - General Manager - 317-688-6000

October 23, 2021

Katie Marks was my service representative and she went above and beyond to make sure my expectations were met and exceeded! Will be back for sure! More

by diana.mcglothlin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
KATIE MARKS
Oct 25, 2021 -

Tom Wood Nissan responded

Hi Diana, thanks for giving Katie a shoutout! We're happy that our team went above and beyond to take care of all your needs here at Tom Wood Nissan.

October 14, 2021

Very pleased with the dealership, all the assistants and especially Alex who was informative and helpful. Would recommend him and the dealership to friends. Alex helped me buy my 3rd Nissan Altima. More

by carllois
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Spradlin
Oct 15, 2021 -

Tom Wood Nissan responded

Congratulations on your newest Nissan Altima, and thank you for allowing the Tom Wood Nissan team to help make it happen! We're so glad your visit was a success. We appreciate your support and wish you many safe travels ahead!

Oct 15, 2021 -

carllois responded

Thank you again for the wonderful assistance I received. I couldn't be happier than I am with my Nissan.

October 05, 2021

It’s all about the people that are working for you. Kevin Echegaray is the best, very professional. More

by Bullindy
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
Oct 05, 2021 -

Tom Wood Nissan responded

Thank you for the great review! We appreciate your support and are happy to hear that you had such a successful experience working with Kevin. Drive safely, and we hope to see you back again at Tom Wood Nissan!

September 24, 2021

Great dealer with professional service. Robin in Indy was professional to help me in the process getting a car with life manufacturer powertrain warranty. More

by vack
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
Sep 24, 2021 -

vack responded

Great dealer with professional service. Robin in Indy was professional to help me in the process getting a car with life manufacturer powertrain warranty.

Sep 24, 2021 -

Tom Wood Nissan responded

Helping our guests find exactly what they're looking for is a top priority at Tom Wood Nissan! We're happy to hear that Robin went the extra mile for you and offered such professional care. Thank you for bringing your search to us, and happy driving!

September 22, 2021

Kevin is without exception, the best sales professional ever. We used to buy our vehicles from another dealership down the road. My son was the GM of EM Nissan, but they didn't treat him right and he left. More

by leia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Eschegaray
Sep 22, 2021 -

Tom Wood Nissan responded

Leia, we are truly honored to have someone as hardworking and genuine as Kevin on our team. It will be our pleasure to share with Kevin how much his professionalism and assistance have meant to you. We are sincerely grateful that you've brought your business to Tom Wood Nissan and it is our privilege to assist you with all of your automotive needs. Many thanks for sharing your experience and leaving a positive review and whenever you need us next, we'll be happy to help!

September 09, 2021

Fast service and very comfortable waiting area. Setting up an appointment helped to get me in and out quickly and their staff is friendly and helpful. More

by myzippy@icloud.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Hildebrand
Sep 09, 2021 -

Tom Wood Nissan responded

Thank you for choosing Tom Wood Nissan for your service needs! We are happy to hear that our team took care of your vehicle in a timely manner and we hope to work with you again down the road. Have a great day!

August 28, 2021

Waited 3 weeks for an appointment, but service was very good. Nice to get lender car. More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erin
Aug 29, 2021 -

Tom Wood Nissan responded

Tom, your patience is so appreciated and we're so happy to hear that despite the wait the quality of service was outstanding! We're glad we could assist and hope next time you're in need of service you'll think of Tom Wood Nissan once again!

August 26, 2021

I came in for an oil change...Scott came in on his day off to meet me. I ended up trading my leased car 4 months early! Scott was able to find the car I wanted and got the price down to what I needed! More

by Sheila
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Herrman
Aug 26, 2021 -

Tom Wood Nissan responded

Hi Sheila - We are so grateful for your loyalty to Scott and Tom Wood Nissan! Thank you for your business and your terrific review, We wish you many safe and happy miles in your new car!

Aug 26, 2021 -

Sheila responded

Always a pleasure!

August 25, 2021

Recently purchased a used vehicle here. Started with Todd, he did fine, however, due to circumstances we finished up with Michael. He did a fantastic job picking up and helping close the deal. Due to More

by GEH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Lloyd, Michael Fagg
Sep 01, 2021 -

Tom Wood Nissan responded

Thank you for taking the time to share your experience with us. It's excellent to hear that Michael was available to assist you and that he had such a positive impact on your purchase experience. I'm glad to hear that you're pleased overall, however, if you are available to discuss some of the details of your visit I would appreciate some insight as to what occurred during your purchase. Thank you, Ken Kassenbrock - General Manager - 317-688-6000

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