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Tom Wood Nissan

Indianapolis, IN

4.8
777 Reviews

4150 E 96th St

Indianapolis, IN

46240

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Showing 777 reviews

November 08, 2024

Recently purchased a used Pathfinder from Tom Wood Nissan. It was a wonderful experience, extremely professional organization, very focused on customer satisfaction. More

by J.O.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Cummins
Nov 08, 2024 -

Tom Wood Nissan responded

Thank you for choosing Tom Wood Nissan! We're delighted to hear that your Pathfinder purchase was a wonderful experience and that our team's focus on customer satisfaction shone through. Enjoy the ride!

November 07, 2024

Jason and Erin we're so nice. .. They are pretty incredible workers. Helped get everything needed for the car so the family can be safe and secure in our vehicle. They always do a More

by None
Recommend Dealer
Yes
Employees Worked With
Look at the previous page
Nov 07, 2024 -

Tom Wood Nissan responded

Thank you for sharing your experience with our team at Tom Wood Nissan! We're happy to hear that Jason, Erin, and Katy provided excellent service and ensured you felt secure in your vehicle. Safe travels!

November 03, 2024

People who welcome you and you can build relationships with. Service is always a drag but they make it fun and do their best to take care of you. More

by amu.lfc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan, Brian Cummins
Nov 04, 2024 -

Tom Wood Nissan responded

We're delighted to hear that our team at Tom Wood Nissan made your service experience enjoyable and welcoming! Building strong relationships with our customers is important to us. Thanks for sharing your feedback!

October 30, 2024

Have bought and used service department for many years at this dealership- overall happy with experience. My last experience was disappointing- service communication was good from staff. Unfortunately servic More

by jlhowe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of name, he did not interact with me much at all
Oct 30, 2024 -

Tom Wood Nissan responded

We appreciate your loyalty over the years and are sorry to hear about your recent experience. It sounds like we fell short in providing the attentive service you expected, both with our diagnostics and during your visit for a potential trade-in. We value all of our customers equally and regret if this wasn't reflected during your time with us. If you'd like to discuss this further or have any other concerns, please feel free to reach out anytime. Thank you, Gary Adams - Service Manager - 317-688-6024

October 25, 2024

We had a great experience with Jason buying our new car at Tom Wood Nissan! He was knowledgeable, helpful, and there was no pressure!! More

by Dahmen
Recommend Dealer
Yes
Employees Worked With
Andy the Business Manager, Jason Wetzel
Oct 28, 2024 -

Tom Wood Nissan responded

Dahmen, we're delighted to hear that Jason made your car-buying experience enjoyable at Tom Wood Nissan! Thanks for sharing your positive feedback with us.

October 22, 2024

Jason our sales person was fast, efficient and minimized the back and forth price hassle to get us the best deal! Dealership very clean and felt they really wanted our business. Bob A. More

by rca042961
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Wetzel
Oct 22, 2024 -

Tom Wood Nissan responded

We're pleased to hear that Jason provided a fast and efficient experience at Tom Wood Nissan! It's great to know you felt valued, and we appreciate your feedback on our clean dealership. Enjoy the new ride!

October 17, 2024

Good selection of quality two-three year old vehicles. Darrell was great to work with. More

by Jeritsmon
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Darrell
Oct 17, 2024 -

Tom Wood Nissan responded

We are glad to hear that Darrell was great to work with and that our inventory was satisfactory! Thank you for choosing Tom Wood Nissan.

October 11, 2024

Adrian was great! !!!! He was able to get me in and out within an hour! More

by Chi Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian, Keith Graul
Oct 15, 2024 -

Tom Wood Nissan responded

We are glad to hear that Adrian provided efficient service. Thank you for trusting Tom Wood Nissan with your automotive needs!

September 19, 2024

Great service, great staff. Comfortable waiting room but its the people that make the difference! Thank you for all that you do! More

by ekinht68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erin
Sep 19, 2024 -

Tom Wood Nissan responded

Thank you for the kind words! We're glad to hear that our team at Tom Wood Nissan made a positive impact on your experience. We appreciate your support and look forward to serving you again! Take care!

August 26, 2024

Professional,very CLEAN,EVEŔYONE Is very nice, I liked that they got the vehicle all clean and shiny, He explained all questions ihad More

by ksmohler
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd Lloyd
Aug 26, 2024 -

Tom Wood Nissan responded

Ksmohler, we're delighted to hear you had a great experience with our team at Tom Wood Nissan! Thanks for highlighting the cleanliness and professionalism. Enjoy your shiny new vehicle!

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