Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Tom Wood Nissan

Indianapolis, IN

Overview
Employees
Reviews
Vehicles
4.6
861 Reviews
Tom Wood Nissan serves the greater Indianapolis Area including Fishers, Carmel, Nobelsville, Westfield and More. Come find out why Tom Wood Nissan has sold over 20,000 vehicles to satisfied customers in Indiana and the mid-west.
Contact Dealership
View Awards

4150 E 96th St

Indianapolis, IN

46240

Directions

By Type

Showing 861 reviews

October 24, 2025

Never used a better dealership! Katie in service helped me with everything I had questions about! Michael my sales man made the buying a new vehicle very easy! My overall experience More

by kathymccarter59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2025 -

Tom Wood Nissan responded

Thank you for your confidence in our team and your business! Katie and Michael will be delighted to hear from you. See you again down the road at Tom Wood Nissan!

October 24, 2025

Another terrible experience at this dealer’s service department. I set an appointment online at 3:15 to discuss the tires I purchased there 2 years ago that now need to be replaced. When I get there, I More

by rlhsoccerref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service guy with beard
Report | Print
October 11, 2025

Another terrible dealer experience. Bought four Hankook tires 2 years ago and tread depth is only 29k miles and the tires need to be replaced, however, this dealer is not honoring the More

by rlhsoccerref
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adrian
Report | Print
Oct 13, 2025 -

Tom Wood Nissan responded

Rob, I'm truly sorry to see that our team left you with such a negative impression of our dealership. We run our business with a commitment to excellent customer service, so this is very disappointing to see. If you would be willing to have a more detailed discussion about your particular claim, I'd be more than happy to speak with you. We'll use this as an opportunity to ensure better consistency in our approach moving forward. You can reach me at any time. Thank you, Gary Adams - Service Manager - 317-688-6024

Oct 24, 2025 -

rlhsoccerref responded

I set an appointment online at 3:15 to discuss the tires I purchased there 2 years ago that now need to be replaced. When I get there, I’m told by a service representative that the service manager will be back in a few minutes so I wait. An hour later, I’m asking where the manager is and am told he never planned on coming back. So, instead of checking to see where the manager is the representative made me wait an hour when I could have been doing more productive things. This place’s service department, representatives, and manager are a joke. Don’t waste your time or money there as they certainly don’t care about doing right by their customers.

August 29, 2025

Adrian was very courteous. He explained what was happening and checked on me while I waited for my car. It was a great experience and service. More

by Carol
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Aug 29, 2025 -

Tom Wood Nissan responded

Carol, it's wonderful to hear you were well taken care of by Adrian! Thank you for choosing Tom Wood Nissan and for sharing your support. Safe travels!

August 07, 2025

Everyone was very courteous and professional. I had a appointment and they got me right in. Everything was fine More

by cfr727
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Aug 07, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience with our team! We appreciate your business! -Tom Wood Nissan Service Team

August 04, 2025

Excellent service by adrian great attitude. Overall great service and disposition. Dry proffesion and knowleadgeae More

by Ferrerleon47Ferrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
Report | Print
Aug 06, 2025 -

Tom Wood Nissan responded

Thank you for sharing your experience with Adrian at Tom Wood Nissan! We are pleased to hear that he provided excellent service. Your feedback is much appreciated!

July 24, 2025

Efficient, transparent service. Alexis was cheerful, answered questions and provided qick check out. Waiting area was clean and quiet. More

by dandydoggies
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis
Report | Print
Jul 25, 2025 -

Tom Wood Nissan responded

We're pleased to hear about your positive experience with Alexis and our team! Safe travels and see you down the road at Tom Wood Nissan!

July 06, 2025

I have had the best experience with this location. The dealership is excellent, with Alexis in service always being above and beyond!! She is the best. More

by ftonnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alexis is service
Report | Print
Jul 07, 2025 -

Tom Wood Nissan responded

Thank you for your confidence in our team and for choosing Tom Wood Nissan! It's terrific to hear that Alexis and the service department always deliver work that goes above and beyond expectations.

June 24, 2025

Best car buying experience I have had in several years. Sales person was very helpful. Really impressed with the whole experience. More

by gwags821
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Kassenbrock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Lloyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

Tom Wood Nissan responded

We're happy to hear that you had such a positive car buying experience with us at Tom Wood Nissan! Our team is dedicated to providing helpful and impressive service. Thank you for choosing us, and enjoy your new vehicle!

May 31, 2025

This would be our first time purchasing a car from here. My husband and I had an excellent experience today with Justin Rodriguez! He was wonderful to work with and made the whole process quick/easy. We wer More

by chumes88CFox
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Keith Graul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 02, 2025 -

Tom Wood Nissan responded

Thank you for choosing Tom Wood Nissan for your first car purchase! We're delighted to hear that Justin made the process smooth and enjoyable. Enjoy your new 2024 Mazda CX-5 Carbon Edition, and happy driving!

1
2
...
87