Tom Wood Lexus

Airbag Recall Fix I appreciate being contacted by this dealership to inform me about the recall and schedule the work promptly. I also appreciate having my car picked u I appreciate being contacted by this dealership to inform me about the recall and schedule the work promptly. I also appreciate having my car picked up though I live at some distance, and the use of a loaner. Shanan Jackson did a good job to keep me informed and handle the details. More

Overall good experience Recently purchased a vehicle from Joe. He was very patient with us (we’ve visited several times in the past but never found just the right vehicle) an Recently purchased a vehicle from Joe. He was very patient with us (we’ve visited several times in the past but never found just the right vehicle) and was efficient and professional during the purchase process. We’re grateful for someone who was easy to work with, friendly and knowledgeable! More

60000 mile check up plus sensor light Waited 25 minutes after appointment time then had to find someone to help me Then very helpful and accommodating as is my experience and expectation Waited 25 minutes after appointment time then had to find someone to help me Then very helpful and accommodating as is my experience and expectation More

Excellent service The service by Tom Wood Lexus is always a very reliable one with highly professional staff making sure customer’s needs are all met. I have been using The service by Tom Wood Lexus is always a very reliable one with highly professional staff making sure customer’s needs are all met. I have been using for more than a decade and each time I am very impressed by their high quality service. More

Great service Tom Wood has always been very professional in dealing with me. They provide great service. They even brought my car to my house when it was done. Than Tom Wood has always been very professional in dealing with me. They provide great service. They even brought my car to my house when it was done. Thanks so much for your great service! More

Quick and easy purchase This was an easy transaction with one great salesperson that was knowledgeable and able to handle complete process. Would recommend salesperson to ot This was an easy transaction with one great salesperson that was knowledgeable and able to handle complete process. Would recommend salesperson to others. Professional dealership ! More

Love the new UX! We came in to buy a used RX and left with a new UX. Amazing car! Joe Brumfield rocks! When we discussed how my husband wanted sportier, but I like t We came in to buy a used RX and left with a new UX. Amazing car! Joe Brumfield rocks! When we discussed how my husband wanted sportier, but I like the luxury of our ES 350, Joe had the perfect compromise. The new UX has the luxury plus sport plus the lexus features we love. Super happy! More

Safety and 5000 mile Having received the safety notice, Tom Woods Lexus was quick to set up an appointment. When my mileage was noted to be nearly 5000, they asked if I wa Having received the safety notice, Tom Woods Lexus was quick to set up an appointment. When my mileage was noted to be nearly 5000, they asked if I wanted that inspection done as well. Their proactive response saved me additional time and potential wasted time. Each staff member was professional, friendly and service oriented. They made the time to assist me in keeping to a tight schedule. Greatly appreciated. More

Excellent salesman ship Our sales rep Joe Brumfield was excellent gentleman and always explained everything to us that we needed to know about buying a car there at Tom Wood Our sales rep Joe Brumfield was excellent gentleman and always explained everything to us that we needed to know about buying a car there at Tom Wood Lexus. Never pressured us one time. I would recommend and suggest that anyone that wants a Lexus definitely go to Tom Wood Lexus Indianapolis. The whole Lexus staff are great people. More

Unhelpful and poor follow through Katelyn became difficult to work with when I had questions regarding interior options on the 2019 Lexus RX. Katelyn did not seem interested in answeri Katelyn became difficult to work with when I had questions regarding interior options on the 2019 Lexus RX. Katelyn did not seem interested in answering my questions. Her communication and follow through was slow and weak. The result of these issues have prohibited me from purchasing the 2019 RX vehicle. I have used Tom Wood Lexus for 20 years. My immediate family owns 4 RX 350’s and 1 NX Sport. We clearly love the product but Katelyn stopped us dead in our tracks with her inability or lack of desire to answer questions. More