Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom Wood Lexus
Indianapolis, IN
1,172 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
1,172 Reviews of Tom Wood Lexus
March 16, 2019
Excellent experience Sales staff were very knowledgeable and professional. Overall excellent experience. The buying process was very well managed and streamlined. I never Sales staff were very knowledgeable and professional. Overall excellent experience. The buying process was very well managed and streamlined. I never felt any pressure to purchase. More
by Mark47
Employees Worked With
Meredith Clason, Ryan Garland
March 14, 2019
60,000 mile checkup They were very helpful and they got me in and out fairly fast. I feel they are a little high in their costs, but they do a good job. They were very helpful and they got me in and out fairly fast. I feel they are a little high in their costs, but they do a good job. More
by luhart
Employees Worked With
Cody
March 13, 2019
Ultimate Sales Consult I had always been a Buick owner until the day I came into your showroom and met Jim Froman. Dissatisfied at the service I had received from my former I had always been a Buick owner until the day I came into your showroom and met Jim Froman. Dissatisfied at the service I had received from my former Buick dealer after purchasing a “new” Buick of 1-week ownership & many years dealing with them, I came to Tom Wood Lexus and Jim smoothed my ruffled feathers and had me in my 1st time ownership of a Lexus! That was 7 years ago and I had purchased from Jim my 2nd Lexus and was ready to purchase my 3rd Lexus fri Jim but was sadly informed of his passing-what a sad time for your dealership of a wonderful person-May he Rest In Peace and my condolence to his family and his work family. Toni Hodson, Rushville, IN More
by Farmgirl, toni1234
Employees Worked With
Jim Froman
March 12, 2019
New Lexus hybrid Love our new hybrid from Tom Wood. The buying experience was simple and straightforward. No negotiating which We would have preferred being able to do Love our new hybrid from Tom Wood. The buying experience was simple and straightforward. No negotiating which We would have preferred being able to do, but that’s how Lexus does it. Car is super comfortable and gets great mpg! Thanks Joe for all your help and finding/getting us the exact car we wanted! More
by Feather
Employees Worked With
Joe Brumfield
March 08, 2019
Victor Combs - customer service Victor Combs has excellent customer services skills. Because I was inconvenienced, he made it very convenient for me to get my car back into the deal Victor Combs has excellent customer services skills. Because I was inconvenienced, he made it very convenient for me to get my car back into the dealership. He shows he cares about the customer and the service needed. I stick with Lexus because of the CUSTOMER SERVICE. More
by Jan123
Employees Worked With
Victor in Service, Jim Froman
February 28, 2019
Service my LS500 I always get great service by my service representative, Greg at Lexus. He spends the time with me to answer all my questions about my car. He treat I always get great service by my service representative, Greg at Lexus. He spends the time with me to answer all my questions about my car. He treats me like family. MM More
by MM
Employees Worked With
Greg Busche
February 27, 2019
Great experience Everyone I spoke with was friendly and helpful. Oil change was done quickly while I waited in lounge where the snacks and coffee were delicious. All m Everyone I spoke with was friendly and helpful. Oil change was done quickly while I waited in lounge where the snacks and coffee were delicious. All my service questions were answered before I left. More
by Lynn357
Employees Worked With
Katelyn Stahl
February 25, 2019
Best car experience ever Friendly Efficient Knowledgeable Fair Open Everything you would like to happen when dealing with a car dealership. Felt secure that all woul Friendly Efficient Knowledgeable Fair Open Everything you would like to happen when dealing with a car dealership. Felt secure that all would work out to best honest practices. More
by Dawg
Employees Worked With
Joe Brumfield
February 23, 2019
Great dealership doing business in a special way I came form out of town to purchase a used Honda Pilot. The car was as advertised and enjoyed the straight forward low pressure friendly way of doing I came form out of town to purchase a used Honda Pilot. The car was as advertised and enjoyed the straight forward low pressure friendly way of doing business. The entire staff worked together to complete the sale and make sure we were well informed. From the initial internet inquiry to end of sale the process was comfortable and friendly More
by Rich K
Employees Worked With
Alicia Crutcher, Tom Reisinger
February 22, 2019
Superior Sales I first came to Tom Wood in July of 2016 and bought my first Lexus ever. What can I say? I am sold not only on the Lexus brand but on Tom Woods supe I first came to Tom Wood in July of 2016 and bought my first Lexus ever. What can I say? I am sold not only on the Lexus brand but on Tom Woods superior service and most importantly on Ryan Morrow. I came back to Ryan in January of 2019 to trade in my 2016 RX450 for and new 2019. Ryan really takes care of his customers, and takes the time to find exactly what they want. I will be back again when its time to upgrade again. More
by Monica
Employees Worked With
Ryan Morrow
