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Tom Wood Lexus

Indianapolis, IN

4.9
1,168 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,168 Reviews of Tom Wood Lexus

June 01, 2024

They are always fast friendly and helpful… blowing a tire last minute is stressful & they always squeeze me into their schedule asap… I can’t thank you enough for all the times you have gone above and beyond More

by Racheljw0403
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared, Mike Word
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Jun 03, 2024 -

Tom Wood Lexus responded

Rachel, we're so glad to hear that our team at Tom Wood Lexus has been able to assist you promptly and efficiently. Thanks for your continued trust in us!

May 23, 2024

The service at Tom Wood Lexus is superior to any other dealer ship! When it is time for my vehicle to be serviced they drive to my home and give me a loaner vehicle, and I live an hour and 15 minutes awa More

by Jssmith99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 23, 2024 -

Tom Wood Lexus responded

Thank you for sharing your experience! We're delighted to hear that our service team at Tom Wood Lexus goes above and beyond to meet your needs. We appreciate your support and look forward to continuing to serve you!

May 20, 2024

Tom wood Lexus were great with me and my purchase love my 250c great car thus far More

by cred2u
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alicia Crutcher, Katrina Jewell, Ryan Garland
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May 20, 2024 -

Tom Wood Lexus responded

Congrats on your Lexus IS 250c! We are so glad you had a five-star experience at Tom Wood Lexus!

May 17, 2024

Shannon is the best! !! She has been my rep. for years!! I have no complaints. More

by natbryant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Willis
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May 17, 2024 -

Tom Wood Lexus responded

It's great to hear you have a wonderful relationship with Shannon! She is certainly an asset to the Tom Wood Lexus team and she will appreciate your five-star review. Thank you!

May 15, 2024

My second time working with Shannon. She is great very detail oriented, excellent communication! I will request her ahain More

by betsyvh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service technician
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May 15, 2024 -

Tom Wood Lexus responded

We're so glad to know that you had a positive experience working with Shannon for the second time at Tom Wood Lexus. We appreciate your feedback and look forward to assisting you again in the future!

May 14, 2024

Greg has been a pleasure to work with. We have worked with him for a number of years and highly recommend him! More

by dknippindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Bushey
Report | Print
May 15, 2024 -

Tom Wood Lexus responded

We're glad to know you've had a great experience with Greg over the years at Tom Wood Lexus! Your recommendation means a lot. Thanks for sharing your feedback!

May 07, 2024

Excellent service every time I go to Tom Wood Lexus. Jared is a great person to work with. More

by Mike.appleget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared in service department.
Report | Print
May 07, 2024 -

Tom Wood Lexus responded

Mike, we're thrilled that Jared has been able to welcome you back to Tom Wood Lexus with 5-star service! Thank you for the stellar review!

May 07, 2024

Katelyn was very professional and helpful. She has helped with my last 3 cars. I highly recommend her to all my friends. She is real asset to the Tom Wood team. More

by carrollma2019
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
Report | Print
May 08, 2024 -

Tom Wood Lexus responded

We're so glad to know that Katelyn has been able to assist you with your last three cars at Tom Wood Lexus! Thank you for recommending her and our team, we truly appreciate it.

May 08, 2024 -

carrollma2019 responded

Katelyn did an excellent job. She very professional and complete in helping get a new car. She has helped before and that is whyI am a return client.

May 05, 2024

Sam and Jesse were very thorough and helpful during the entire process. Also Doug was very beneficial in initially educating me about Lexus More

by Hgat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam jesse
Report | Print
May 06, 2024 -

Tom Wood Lexus responded

We're glad to know that Sam, Jesse, and Doug were able to assist you throughout your visit at Tom Wood Lexus. We appreciate the feedback!

May 03, 2024

Jared was great to work with and kept me updated at all times on my car. The service was excellent. More

by welsh.sheila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared in service
Report | Print
May 03, 2024 -

Tom Wood Lexus responded

Sheila, excellent service is what we strive for so it's great to see Jared delivered! Thanks for sharing and leaving Tom Wood Lexus a five-star review.

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