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Tom Wood Lexus

Indianapolis, IN

4.9
1,169 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,169 Reviews of Tom Wood Lexus

July 01, 2022

Great service without the hassle. Loaner always ready and let me know when car is ready. Service rep was on the ball. More

by Summersdonald
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katelyn Stahl
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Jul 01, 2022 -

Tom Wood Lexus responded

These are all things we love to hear! We're delighted our team delivered excellent service and had the loaner vehicle prepared. Tom Wood Lexus is grateful to provide a seamless experience. Until next time!

July 01, 2022

Friendly service. We had several errands to run so we reserved a loaner. The car was ready when we came back to the dealership. More

by Dlcraig145
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg
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Jul 01, 2022 -

Tom Wood Lexus responded

We couldn't be happier hearing that our team hit the mark! Thank you for the 5-stars, and come back to Tom Wood Lexus anytime.

June 29, 2022

Very good job on the service side - communicate well with customers. Loaner option a big plus also More

by aetlsmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Schobe
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Jun 29, 2022 -

Tom Wood Lexus responded

Thank you for taking the time to share. We want the most for our customers, and we appreciate the kind words about team! See you again next time here at Tom Wood Lexus!

June 26, 2022

Had appointment. . Was told service took 1.5 hours . Was finished over 4 hours later. Service rep Cody was good but service was very slow. More

by Cherimote
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Cody Service Rep
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Jun 27, 2022 -

Tom Wood Lexus responded

I am sorry to hear that your visit took longer than anticipated. We strive to deliver efficient service, and it is never our intention to inconvenience our guests. I assure you that we will use this feedback to better our efficiency in the future. If there is anything more we can do to assist you or you would like to discuss further, please feel free to reach out. Best, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

June 25, 2022

They were very courteous and efficient. I was very pleased with the service and prompt timing. My car was ready in 1 hour. The loaner car was a smaller Lexus and fun to see if that size i More

by sbgustin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Dilk
Report | Print
Jun 27, 2022 -

Tom Wood Lexus responded

Thank you so much for this great rating and review! We're delighted that our team here at Tom Wood Lexus provided a timely and efficient experience. We're excited that you enjoyed the loaner and seeing what other options there might be. We look forward to seeing you next time!

June 23, 2022

Awesome! Katelyn is so good and helpful thru the trade of the vehicle to new one! More

by Memeodell@comcast.net
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn and Steve
Report | Print
Jun 24, 2022 -

Tom Wood Lexus responded

We're so glad Katelyn provided excellent assistance in your trade-in that made your Tom Wood Lexus experience positive. From our entire team, enjoy your new ride!

June 21, 2022

As always a very efficient visit. Service was excellent and staff informative and friendly. Kevin Dilk represents your organization well. More

by ksonner1948
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Report | Print
Jun 21, 2022 -

Tom Wood Lexus responded

We appreciate the stellar review! It is great to hear that Kevin and the team always take excellent care of you. See you again next time here at Tom Wood Lexus!

June 15, 2022

Everyone is always very nice and helpful, especially my very own personal consultant Travis , he’s the best and he treats me like Family. More

by Mimicarter317
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis
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Jun 15, 2022 -

Tom Wood Lexus responded

Thank you for this great review. We're glad to hear that our team was kind and helpful! We appreciate your shoutout of Travis. See you again next time here at Tom Wood Lexus!

June 14, 2022

The dealership is professional, honest and does great work and is convenient to my home More

by rgress
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bart Schlosser
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Jun 14, 2022 -

Tom Wood Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with the Tom Wood Lexus team. Drive safely, and we hope to see you back!

June 12, 2022

Privy Work seems ok Did not seemingly complete eval OF SUV R FRONT LIGHT PROBLEM! More

by Carman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cody SHULAR
Report | Print
Jun 13, 2022 -

Tom Wood Lexus responded

Thank you for reaching out. Customer satisfaction is our priority and I want to make sure that any outstanding concerns are addressed. I won't be able to find your contact information from this review, so please email me directly when you have a free moment. Thank you, Alex Gardiner - Service Manager - alex_gardiner@tomwood.com

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