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Tom Wood Lexus

Indianapolis, IN

4.9
1,161 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,161 Reviews of Tom Wood Lexus

November 19, 2024

Great service. Adam is an excellent service advisor. As a matter of fact, all of the advisors I have worked are excellent. I would recommend buying a car from Tom W More

by tjdouglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gamble
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Nov 20, 2024 -

Tom Wood Lexus responded

Thank you for the glowing review! We're delighted to hear that Adam and our team at Tom Wood Lexus provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!

November 14, 2024

What an easy and pleasurable experience. Shanan Willis made the whole process quick and easy and kept me informed promptly. I am very pleased with the facility and the ease of my treatment More

by Bareman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Nov 14, 2024 -

Tom Wood Lexus responded

Bareman, we're delighted to hear that Shanan made your experience at Tom Wood Lexus smooth and enjoyable. Thank you for sharing your positive feedback!

November 14, 2024

Professional and timely service. I was in and out on time. Comfortable waiting area as well. More

by Hoosier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 14, 2024 -

Tom Wood Lexus responded

Thank you for this 5-star review of Tom Wood Lexus! We will pass along your kind words. Take care!

November 06, 2024

I had the pleasure of working with Logan who was great to work with and handled all my wants. I’d highly recommend to anybody for their Lexus needs. More

by Sam A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
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Nov 07, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Logan provided you with such a positive experience at Tom Wood Lexus! Thank you for recommending us, and we hope to assist with any future Lexus needs.

November 04, 2024

Travis Keller is excellent in service. He always takes care of scheduling me in and taking care of all my car needs and in a timely manner. He is completely trustworthy! More

by TomWoodLexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Nov 04, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Travis consistently provides excellent service and takes care of your car needs at Tom Wood Lexus. Thank you for sharing your experience with us!

November 01, 2024

Very nice business. Have always had good experiences while here. Would recommend to others for car services More

by Hop
Recommend Dealer
Yes
Employees Worked With
Dakota
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Nov 01, 2024 -

Tom Wood Lexus responded

Thank you for recommending Tom Wood Lexus! We're delighted to hear that you've consistently had positive experiences with us. We look forward to serving you again in the future!

October 31, 2024

Since COVID, very few places provide true customer service… Tom Wood Lexus is one of those places. Shanan Willis is a jewel and always provides amazing customer service. This dealership provides excel More

by Jerry S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Oct 31, 2024 -

Tom Wood Lexus responded

Jerry, we're delighted to hear that Shanan and the team at Tom Wood Lexus have been providing you with exceptional service. Thank you for recognizing our efforts in maintaining high standards even during challenging times!

October 23, 2024

Ask for Gregory in the service department, he’s awesome! They were able to get me in with Little to none notice and great job! More

by Chi Chi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in service
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Oct 23, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Gregory and the service team at Tom Wood Lexus were able to accommodate you on short notice. Thank you for sharing your experience, and we look forward to serving you again!

October 17, 2024

Outstanding customer service. Especially from my consultant Corey Thingelstad. One of the best car-buying experiences I have ever had. The car is excellent, by the way. More

by johnhhalljr2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Thingelstad
Report | Print
Oct 17, 2024 -

Tom Wood Lexus responded

John, we're delighted to hear that Corey provided you with an outstanding car-buying experience at Tom Wood Lexus. Enjoy your excellent new ride!

October 14, 2024

Great service & great customer service. Adam is great and working with Dakota is always AMAZING! The loyalty rewards are a nice bonus! More

by MWiley12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam in the Service Department
Report | Print
Oct 16, 2024 -

Tom Wood Lexus responded

Thank you for the fantastic feedback! We're delighted to hear that Adam and Dakota provided amazing service at Tom Wood Lexus. Enjoy those loyalty rewards, and we look forward to seeing you again soon!

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