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Tom Wood Lexus

Indianapolis, IN

4.9
1,167 Reviews
Call Dealership (317) 580-6888
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4610 E 96th St

Indianapolis, IN

46240

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1,167 Reviews of Tom Wood Lexus

December 16, 2024

Sales and service are top notch. Expectations were met. Service loaner was another newer Lexus. Sales promises were kept. Thank you More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew in Service
Report | Print
Dec 16, 2024 -

Tom Wood Lexus responded

Mike, we're delighted to hear that our sales and service teams at Tom Wood Lexus met your expectations. Thank you for sharing your experience with us!

December 12, 2024

It's always good at tom wood Ive been a customer a long time Thx More

by Charles.slone
Recommend Dealer
Yes
Employees Worked With
Server ce
Report | Print
Dec 12, 2024 -

Tom Wood Lexus responded

Charles, thank you for trusting Tom Wood Lexus with your business!

December 11, 2024

Easy to schedule and Travis has helped keep our vehicle safe and has thorough knowledge of Lexus maintenance schedules. More

by mama2magnus@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Dec 12, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Travis has been helpful in keeping your vehicle safe and maintaining its schedule here at Tom Wood Lexus. Thank you for sharing your experience with us!

December 06, 2024

Very quick, courteous check in and check out. Only concern I got was when I was given an electric only motor, which made me nervous with cold weather and kids to be responsible, they were able to More

by alm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dakota
Report | Print
Dec 06, 2024 -

Tom Wood Lexus responded

Thank you for sharing your experience with us at Tom Wood Lexus! We're glad to hear that our team provided quick and courteous service, ensuring you got your car back the same day. We appreciate your feedback regarding the electric motor and are always here to accommodate any concerns.

December 04, 2024

Very professional. Easy to schedule online appointments. Provided regular updates on the service status. Easy drop off / pickup. More

by prakash
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Keller
Report | Print
Dec 04, 2024 -

Tom Wood Lexus responded

We're delighted to hear that you found the service at Tom Wood Lexus professional and convenient! It's great to know our online scheduling, updates, and drop-off/pickup process met your expectations. Thank you for sharing your experience with us!

December 03, 2024

Great dealership. Very knowledgeable, friendly staff. Work was done in the time given. Very clean facility. More

by Ladylex08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Dec 03, 2024 -

Tom Wood Lexus responded

Thank you for the wonderful feedback! We're delighted to hear that our team at Tom Wood Lexus provided a knowledgeable and friendly experience. We appreciate your support and look forward to serving you again in our clean facility!

November 19, 2024

Great service. Adam is an excellent service advisor. As a matter of fact, all of the advisors I have worked are excellent. I would recommend buying a car from Tom W More

by tjdouglass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Gamble
Report | Print
Nov 20, 2024 -

Tom Wood Lexus responded

Thank you for the glowing review! We're delighted to hear that Adam and our team at Tom Wood Lexus provided excellent service. We appreciate your recommendation and look forward to serving you again in the future!

November 14, 2024

What an easy and pleasurable experience. Shanan Willis made the whole process quick and easy and kept me informed promptly. I am very pleased with the facility and the ease of my treatment More

by Bareman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shanan Willis
Report | Print
Nov 14, 2024 -

Tom Wood Lexus responded

Bareman, we're delighted to hear that Shanan made your experience at Tom Wood Lexus smooth and enjoyable. Thank you for sharing your positive feedback!

November 14, 2024

Professional and timely service. I was in and out on time. Comfortable waiting area as well. More

by Hoosier1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
Nov 14, 2024 -

Tom Wood Lexus responded

Thank you for this 5-star review of Tom Wood Lexus! We will pass along your kind words. Take care!

November 06, 2024

I had the pleasure of working with Logan who was great to work with and handled all my wants. I’d highly recommend to anybody for their Lexus needs. More

by Sam A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zachary Soutendijk
Report | Print
Nov 07, 2024 -

Tom Wood Lexus responded

We're delighted to hear that Logan provided you with such a positive experience at Tom Wood Lexus! Thank you for recommending us, and we hope to assist with any future Lexus needs.

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