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Tom Wood Ford

Indianapolis, IN

4.3
409 Reviews

3130 E 96th St

Indianapolis, IN

46240

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409 Reviews of Tom Wood Ford

May 24, 2018

Quoted wrong price I came in to find out how much it would be to get the keyless enter on a used escape. I was quoted a price of $40. And was charged almost $70.. More

by Aaaa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
James and joe chappelow
May 25, 2018 -

Tom Wood Ford responded

Thank you for your feedback. We try our best to keep our pricing competitive, but we understand these prices may seem steep. We wish your auto service experience with us had been better. If there is anything we can do, please feel free to contact us!

May 22, 2018

Fabulous experience. Everyone was very courteous. Fabulous experience, everyone was very courteous. Ordered me an Uber both ways. Washed my car. Covered seats and floor and left interior spotless. I w More

by Ford
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Maddie Barton
May 23, 2018 -

Tom Wood Ford responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they enjoy a compliment.

May 22, 2018

Recent service Oil change, cabin air filter replacement, engine coolant exchange and bulb replacement. Great experience, with great customer service. Helpful staf More

by Fordedge2010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brad Davis
May 22, 2018 -

Tom Wood Ford responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

May 22, 2018

Great Service I've been taking my car to Tom Wood Ford for 3 years and they do a great job servicing my car. I always come back! More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe (in Quick Lane)
May 22, 2018 -

Tom Wood Ford responded

Auto service is SO important. We’re pleased you trusted us with your vehicle, and that you were satisfied with our work. Our reputation is everything, and we’re glad you said good things about us. Thanks.

May 18, 2018

Oil-Change, Tire Rotation, Check-Up My service specialist was polite, helpful, and walked me through the process. My vehicle was ready within a very reasonable amount of time, and I w More

by Cathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Chappelow
May 18, 2018 -

Tom Wood Ford responded

We’ll make certain our Service Department sees your review. They’re total professionals, but like everyone else, they too enjoy a compliment!

May 18, 2018

2018 Ford F-150 Very friendly and Knowledgeable staff. Was a pleasure doing business with the folks at this dealership. I liked the covered area they use to go over More

by Michael 150
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garrett Cunningham
May 18, 2018 -

Tom Wood Ford responded

So nice to get a great comment. Everyone loves a compliment, but in these days of social media, they are more important than ever. Thank you so much.

May 16, 2018

Great service!!! Recently bought a Ford fusion from Tom Wood Ford and the sales team were very helpful and easy to work with. My wife bought a vehicle two years ago More

by Montana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kent Golden
May 16, 2018 -

Tom Wood Ford responded

Thank you. There’s nothing better than a customer who loves their new Fusion! If there’s anything else we can do, be sure to let us know.

May 15, 2018

Great Car Buying Experience at Tom Wood!! Ervin Scott at Tom Wood was awesome to work with. He helped me thru the process and made the lease trade in and new purchase easy and quick. I would h More

by Emily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
ERVIN SCOTT
May 16, 2018 -

Tom Wood Ford responded

We see you’re pleased with your new vehicle, and pleased with us. Great! One of those win-win-win (and so on) situations. Tell others. We’d love to help them, too.

May 14, 2018

Fast and friendly I have never had an issue with Tom Wood Ford. The service is fast and reliable, and I always feel like the reps and mechanics are being truthful with More

by Awhaber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot recall
May 16, 2018 -

Tom Wood Ford responded

Thanks for saying how pleased you were with us. We take great care to be certain our Service Department is one of the best. We’re glad you appreciate our efforts.

May 11, 2018

Alignment The service was fantastic and quick lovely and clean waiting area. I was able to take my dog with me while I was there and they were friendly to him More

by Glenda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne
May 16, 2018 -

Tom Wood Ford responded

We appreciate your positive comments regarding our Service Department. We hope we’ve made a friend--and a permanent customer--in you. We’ll do our best to live up to your review.

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