Tom Wood Ford

Typical poorly run dealership Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they m Nothing terrible, just typical bad service. The two people at the front desk were in their phones the whole time, talking about how much money they make and talking poorly about difficult customers. Arrived at 1145 and left at 2 after I had a scheduled 12 appointment. I saw my car sitting out in the lot and had to ask them if it was done. They said they forgot to check me out, I was the only person in the lobby. They guy took off 10 dollars as an apology (I did not ask for it) which was nice, but he didn’t really ever apologize. Again, it wasn’t anything crazy just nothing special at all. The new building is nice and clean (coffee machine broken). I’ll try somewhere else in the future. More

Better Communication Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnig Previously I only took my car through Quick Lane and waited for the repairs with excellent results. For the first time my vehicle required an overnight stay to determine mechanical issues I was experiencing, and to get previously advised brake work done. My car was in the shop 7 days. My main complaint is lack of communication. The only time I knew what was going on is when I called and inquired, which was every other day and even then there were times when no one had information. Service never called and gave me updates on the status of my vehicle. I will continue to do business with Tom Wood because prior service has been good and this is my first complaint. I suggest calling patrons everyday with updates when you have their car overnight. More

Service review Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just Service as in past was very good. Was not happy with unsolicited donation on my invoice for $5 to Toys For Tots. Was not asked to donate. It just showed up on my bill. We already donate to TFT’s in December. Charges or services were not explained at check out. More

Amazing experience MY sales person Corey long made it easy and eduacational.He answer all my question in a timely manner and he found the perfect F150 truck at the price MY sales person Corey long made it easy and eduacational.He answer all my question in a timely manner and he found the perfect F150 truck at the price I felt comfortable paying.I love my truck and would recommend anyone to your dealership. More

Best customer service! Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again Service was exceptional, faster than expected and Maddie was the best of all! She remembered, was personable and is always professional! Thanks again for the outstanding service! More

Ervin Scott I bought a new Ford F150 supercrew from Tom Wood Ford Happy with the purchase Ervin Scott was helpful and a pleasure to deal with I bought a new Ford F150 supercrew from Tom Wood Ford Happy with the purchase Ervin Scott was helpful and a pleasure to deal with More

Regular maintenance, oil change Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in shor Great job. Very professional. It was easy to schedule the appointment. The shop was very prompt and on time. Car was clean and ready to go in short time. More

Service work on a work vsn Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in Had to order parts for a emergency repair and was done as fast as possible. Erin was great to work with. Everything was done to my satisfaction and in a timely basis. I would recommend this dealership to everyone More

Micheal Baldwin is the coolest guy ever!!! I’m here to let everyone know that Micheal Baldwin is so awesome he actual cared all the way thru even when it was over he was still showing things ab I’m here to let everyone know that Micheal Baldwin is so awesome he actual cared all the way thru even when it was over he was still showing things about my new stang ! Ford you need to keep winners like this ! He’s looking out for your future cause I’m coming back when it’s time..... Thank you Micheal and Tyler and everyone involved in my purchasing process . It was a great experience!!!!! More

Excellent Service I was so pleased with the professionalism and how the process of purchasing my vehicle went very smoothly. I knew what I wanted, there was no haggling I was so pleased with the professionalism and how the process of purchasing my vehicle went very smoothly. I knew what I wanted, there was no haggling. They really do take care of their customers. Thanks Ty and Tyler!!! More