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Tom Wood Ford
Indianapolis, IN
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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409 Reviews of Tom Wood Ford
November 20, 2018
The good and the bad The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an The good: Convenient to set up the appointment. Nice people who interfaced with me. Uber ride home and back. Periodic updates. The bad: I had an 8:00 appointment for a job that was to take 1/2 day. No work done on day 1! I stayed home all day expecting to get pick-up call — partly wasted day. Work finally done on day 2. Not good. More
by Rich
Employees Worked With
Maddie Barton
November 16, 2018
Not happy at all. No communication for 5 days. Vehicle not r Did not communicate. Denied repairs. New car bought there 11/17 8K miles and the brakes are bad. The day I left it Brad said "I will call you late Did not communicate. Denied repairs. New car bought there 11/17 8K miles and the brakes are bad. The day I left it Brad said "I will call you later today" 5 days later I called him. It took 4 calls to get to anyone in service. The next day I went to the dealership and asked to speak to the Service manager. (Mark Hume.) He told me the brakes were in need of repair. Not under any type warranty. 8000 miles? He showed me where it appeared an attempt had been made with a tool to enter my vehicle resulting in scratches and molding damage. He asked if I had done that. Please, I have keyless entry. He denied anyone at the dealership would of done that. My self canceling turn signal does not work all the time even after.90 degree left turns. He said they could not duplicate it. This is my second vehicle I have purchased from Tom Wood Ford. I could of purchased it in Brownsburg much closer to my home however my experience up to this point had been good. So much for earning my business and customer loyalty. Live and learn I guess. More
by Unhappy camper
Employees Worked With
MARK HUME , Brad Davis
November 13, 2018
Recent visit Staff is always helpful and knowledgeable about the available products. I always feel that I’m getting good and trustworthy information. I will go bac Staff is always helpful and knowledgeable about the available products. I always feel that I’m getting good and trustworthy information. I will go back. More
by Mitzi
Employees Worked With
Maddie Barton
November 06, 2018
Non pressured sale! Cherie was excellent! She was calm, easy to communicate, and never pressured me into the sale. I came into the dealer needing a new vehicle. We test d Cherie was excellent! She was calm, easy to communicate, and never pressured me into the sale. I came into the dealer needing a new vehicle. We test drove a few vehicles, settled on a new Escape. The experience was top notch! I will return to buy future vehicles! More
by Shelbymustanglover
Employees Worked With
Cherie Berry- Lamaster
October 31, 2018
Trading up Came in looking for info about new vehicle to replace our leased Explorer. Michael Baldwin, the salesman, worked hard to get us in a new Explorer. Came in looking for info about new vehicle to replace our leased Explorer. Michael Baldwin, the salesman, worked hard to get us in a new Explorer. More
by Reporter
Employees Worked With
Michael Baldwin
October 23, 2018
Fast and efficient Friendly and respectful customer care. Service was faster than expected, which I appreciated very much. The construction around was annoying (i.e. no Friendly and respectful customer care. Service was faster than expected, which I appreciated very much. The construction around was annoying (i.e. no water) but hopefully this will change soon. More
by Silvia Garcia
Employees Worked With
Chris Holtrey
October 02, 2018
Time for me to get a car again I recently moved to Indiana for a new job. For the past 3 years my wife and I have shared a car because I worked from home when I wasn’t traveling. I recently moved to Indiana for a new job. For the past 3 years my wife and I have shared a car because I worked from home when I wasn’t traveling. This new job, I am back in an office. Went to Tom Wood and had a great experience. RJ was awesome to work with and helped me get a great deal. Pretty quick turn around from me walking onto the lot and driving off the lot in my new Mustang. More
by Daratingrocka
Employees Worked With
TYLER SHOGREN, Robert Johnson
September 19, 2018
No appointment, quick service. I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and ea I showed up without an appointment at 6:00 pm. They changed my oil, rotated my tires and washed the vehicle in about 30 minutes. It was a quick and easy way to take care of my car in the middle of a busy work and family schedule. Bonus, I only spent about $40. More
by Jrdover
Employees Worked With
Josh Lagler
September 10, 2018
Brad did great Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesd Brad did a great job getting me timely info on the cost of my repair. There was a delay in getting my car sooner due to the tech being out on Wednesday, but Brad was polite, courteous and honest about the situation. Great work my car is running great! No more annoying sounds. More
by Ford gal
Employees Worked With
Brad Davis
August 29, 2018
My 2nd Buy Easy Fast & Great experience. My second car from Saleman Ervin Scott, he’s very professional and easy to work with. Everyone in the dealership are fri Easy Fast & Great experience. My second car from Saleman Ervin Scott, he’s very professional and easy to work with. Everyone in the dealership are friendly and very welcoming. 10 out of 10 More
by rambo921
Employees Worked With
ERVIN SCOTT
