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Tom Wood Ford

Indianapolis, IN

4.3
409 Reviews

3130 E 96th St

Indianapolis, IN

46240

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409 Reviews of Tom Wood Ford

October 16, 2020

Overall experience was good for an oil change. Service writer never went over what they did or found. Here’s your keys bye. As a customer for over 13 years for service and sales, things have gotten worse. More

by Hmmarer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Goodson
Oct 20, 2020 -

Tom Wood Ford responded

It's hard to see this feedback as the satisfaction of guests is our priority. I apologize if your recent visit did not live up to our 5-star standards and I would be happy to clarify any outstanding questions you may have. Please give me a call at your convenience. Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

October 14, 2020

Great! They have excellent deals and will work with you to get best vehicle that meets your needs. Also the facility was very top notch More

by Jay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ervin Scott, ERVIN SCOTT
Oct 14, 2020 -

Tom Wood Ford responded

Thank you for taking the time to share, Jay! It is wonderful to hear that you had such a fantastic purchase experience at Tom Wood Ford. Enjoy your new vehicle, and we hope to see you back for your first oil change!

October 13, 2020

We very much enjoyed working with Patrick Wade who helped us find the right vehicle for us. He was extremely patient and helpful with our many many questions. We would want to work with him again on the next More

by Tom S.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Wade
Oct 13, 2020 -

Tom Wood Ford responded

Hi Tom - It's great to hear that Patrick earned your business with his patient service. Most of all we love that he helped you find the right vehicle for you. Congratulations and thank you from all of us here at Tom Wood Ford!

October 13, 2020

Easy appointment. Problem diagnosed & work completed quickly. Will be back v v v v v v v v v v v v v v v More

by itsnotme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dewayne
Oct 14, 2020 -

Tom Wood Ford responded

This is exactly what we love to hear! Thank you so much for coming to Tom Wood Ford for your repair needs. We look forward to assisting you down the road.

September 22, 2020

Service was for the same type repair 6 months ago. Service advisor was very cocky. Appointment was at 8.30 a m. - at 10:30 a. m., they still had not looked at the car. The service advisor offered no More

by tsadie88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Collin Kleckner
Oct 09, 2020 -

Tom Wood Ford responded

This doesn't sound like the efficient and communicative service we strive for here, and I would be more than willing to speak with you directly about the delay during your visit. Unfortunately, I am unable to find your contact information based on this review - would you consider giving me a call? Thank you, Jeremy Forsyth - Service Manager - 317-848-6728

August 24, 2020

Everything was really good for my repairs even ones covered by warranty but I asked them to also do an oil change on my vehicle and either they forgot or they didn't have time but I wish they did honor More

by a.j.parker7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott
Sep 03, 2020 -

Tom Wood Ford responded

I'm so sorry to hear that we overlooked your oil change. I would appreciate the chance to look into what happened here and make things right for you, but I may not be able to find your contact information based on this review. Would you reach out to me when you have a free moment? Thank you for your business, Jeremy Forsyth - Service Manager - 317-848-6728

August 21, 2020

Kay and I had a delightful experience at your dealership. It was interesting negotiating the deal with face mask in place!! Hats off to Bill and Bob More

by drglamm
Recommend Dealer
Yes
Employees Worked With
William Blackstone & Bob.. sales manager.
Aug 21, 2020 -

Tom Wood Ford responded

Thank you for taking the time to leave us a review! We are so glad you enjoyed working with Bill and Bob here at Tom Wood Ford, and we will certainly let them know that you appreciate their help. We hope to see you again sometime!

August 18, 2020

Amazing 10/10I’d give Greg Moore six stars if I could! Amazing 10/10 I’d give Greg Moore six stars if I could! Greg made it super easy to get myself taken care of. The best! More

by Brandonbruce450
Recommend Dealer
Yes
Employees Worked With
GREG MOORE
Aug 19, 2020 -

Tom Wood Ford responded

Thank you for taking the time to leave us a review! Greg is an exemplary member of our team at Tom Wood Ford, and we are so proud he earned six stars from you. We will certainly let him know that you appreciate his help, and we hope to see you again sometime!

August 18, 2020

Worked with DeWayne in service to Have my F150 repaired. He talked to warranty company and made sure all repairs were covered and kept me in the loop throughout the process. Repairs were made in a timely ma More

by icebluet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
DeWayne Hudson
Aug 18, 2020 -

Tom Wood Ford responded

Thank you for taking the time to leave us a review! We are grateful for your business here at Tom Wood Ford, and it was our pleasure to service your Ford F-150. We will certainly let DeWayne know that you appreciate his help, and if you ever need anything else, don't hesitate to come back and see us again!

August 14, 2020

Airbag recall service They were fast, efficient, and friendly. They were fast, efficient, and friendly. They were fast, efficient, and friendly. They were fast, efficient, More

by rr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
COLLIN KLECKNER
Aug 14, 2020 -

Tom Wood Ford responded

Thank you for rating Tom Wood Ford five stars! We appreciate your business.

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