Tom Wood Ford

I am very disappointed! After all my years of being a Ford customer I have never been so poorly treated or lied to as much as I have been by Tom Wood Ford! Never again will I seek their assistance in any Ford customer I have never been so poorly treated or lied to as much as I have been by Tom Wood Ford! Never again will I seek their assistance in anything wrong with my vehicle! More

Sarah my service advisor was awesome. She answered all of my concerns and even took time out of her busy day to personally address one of my concerns. She is a great example of outstanding customer service. my concerns and even took time out of her busy day to personally address one of my concerns. She is a great example of outstanding customer service. More

Horrible Management, Customer Service and Auto Repair On August 4th, 2020, I took my vehicle to Tom Wood Ford on 96th Street for regular scheduled maintenance, which included an oil change as well as othe On August 4th, 2020, I took my vehicle to Tom Wood Ford on 96th Street for regular scheduled maintenance, which included an oil change as well as other items. However, when I arrived home, I realized that my climate control, radio, navigation system, and other electrical system issues was not working properly. I called and made an appointment and the earliest appointment was today, August 7, 2020. I took my vehicle in to have it repaired, as my electrical system was working properly before Tom Wood Ford even touched my vehicle. I was greeted by Mr. Collin Kleckner, who was extremely polite initially but then became a ravaging wolf as the conversation continue. Mr. Kleckner informed me that I would have the pay a $110.00 estimation to get the car serviced. I informed Mr. Kleckner that should not be because the vehicle was working properly before I took it into Tom Wood Ford Service Center. Mr. Kleckner, states, "I don't see how you could have electrical problmes based on an oil change." I informed Mr. Kleckner that I did receive an oil change but the required maintenance as required by my owner's manual. Mr. Kleckner advised me that the only item, Tom Wood Ford performed was an oil change. To my surprise, I was stunned because there was an entire checklist of items they were scheduled to do but didn't. Mr. Kleckner informed me that I do have a warranty on the vehicle and have to pay a $100.00 deductible. However, I informed Mr. Kleckner that he was incorrect again as I have a $0.00 deductible and cannot fathom why I have to use a warranty for a problem that was caused by the dealership. "We are at an impasse," Mr. Klickner stated. He also stated, "We are a Ford Dealer and you should take your vehicle to a Cadillac dealership." I informed Mr. Kleckner that I purchased this car along with the warranty from this dealership and asked to speak personally with his manager, Mr. Jeremy Forsyth. Mr. Forsyth agreed to see me but was on the phone. I said I would wait. I waited in the lobby for 45 minutes for Mr. Forsyth to discuss this impasse with me, but he did not show up. I walked by his office and observed him laughing and giggling with employees and was not concerned about my issue. I have pictures and videos to prove my point. Not feeling like a valued customer as Ford pledges, I grabbed my keys and left the building vowing never-ever-never to return to this dealership again! Based on my treatment and repair of my vehicle, I would not recommend Tom Wood Ford to work on my children's play car. I am appalled by management, the customer service attendant, and the destruction of my vehicle. Please consider taking your business elsewhere. I should have read the reviews of others before even electing to take it to the shady dealership. Perhaps I can help detour someone from taking their vehicle there! This is only my opinion. Watch, the, in the response, Mr. Forsyth, will write, something like I'm sorry, please call me. Well, sir, I tried to talk to you in person while at your location, so please spare yourself the trouble. I will contact Ford Corporate regarding you and your staff's actions sir. Not recommended. More

Tom Wood Ford is the gold standard in automotive service! The dealership is very military vet friendly which means a lot to me. Great people and great service! The dealership is very military vet friendly which means a lot to me. Great people and great service! More

It was great. Got the truck I wanted after a 4 month search. Ervin Scott worked with us so everything went smoothly. Front desk lady was so informative and nice. search. Ervin Scott worked with us so everything went smoothly. Front desk lady was so informative and nice. More

The car buying process was convenient, easy, and quick. My wife and I went in after work, around 5 PM for a test drive and were driving home a new vehicle by 8 PM. Everyone from the sales staff to the fina My wife and I went in after work, around 5 PM for a test drive and were driving home a new vehicle by 8 PM. Everyone from the sales staff to the financing department was a pleasure to work with. More

Prices are too high. They increase the oil change price to 80.00 dollars. Next time I will do it myself. Don’t know the associate name who I asked why they increase the price? His response was “yea”. He di to 80.00 dollars. Next time I will do it myself. Don’t know the associate name who I asked why they increase the price? His response was “yea”. He did not said no other word. More

It’s the 3rd time I’ve bought my Explorer in for service in the last year. Each time I’m dealing with a different person as previous rep no longer work there. Needed ac compressor but they ordered the wrong in the last year. Each time I’m dealing with a different person as previous rep no longer work there. Needed ac compressor but they ordered the wrong part even after I checked in 2 days prior to dropping car off to confirm part was there. No call or follow up the day of work then at 5:15 was told it would be 3 more days while waiting for correct part. Problematic b/c I was leaving for Florida that evening. Had to rent a car to drive to Florida and spent over $500 as the DEALERSHIP ordered the wrong part. Didn’t discount my bill or help with getting rental. It’s the second day I’ve had car back and AC still isn’t working properly. More

A long frustrating saga of poor customer support. My vehicle went in for diagnosis of a check engine light, at the end of the work day I had to call to get an update...poor customer service. I was told vehicle went in for diagnosis of a check engine light, at the end of the work day I had to call to get an update...poor customer service. I was told I needed a new engine for $8500, but was not provided a detailed diagnostic report...poor customer service. The final cost was $9000 because they "forgot" to add in the tax....poor customer service. I was given a loaner car, the loaner was on empty when I picked it up...poor customer service. I was approved for a reimbursement check (after continually hounding Ford Motor Co.) It took 7 weeks to receive the check from Tom Wood from time of approval....poor customer service. During that 7 weeks was a constant frustrating period of unreturned phone messages, unreturned emails and excuses. No real progress on getting the reimbursement check until reaching out to the GM of Tom Wood. I did not have any communication with the GM, but suddenly the Service Manager returned my previously unreturned messages. All in all, the entire experience was frustrating, stressful and overly time consuming. I recently purchased a new vehicle; it was not from Tom Wood Ford. More