Tom Wood Ford

Everyone was very pleasant and professional. This was the best car buying experience we have ever had! Salesman was very helpful making sure we were comfortable with the features of our new car! best car buying experience we have ever had! Salesman was very helpful making sure we were comfortable with the features of our new car! More

The service dept is understaffed, rude to customers and just plain incompetent. I gave them several chances. There is no communication and work I had done was wrong and I had to bring my car back repeatedl just plain incompetent. I gave them several chances. There is no communication and work I had done was wrong and I had to bring my car back repeatedly. Appointments aren’t kept and the excuse is someone didn’t show up. But again this is not communicated until 5:00 when your car is needed to get home. The service manager Jeremy and service employee Colin were rude, untruthful and not helpful. They make it very clear that you are not a valued customer. Beware if you choose to leave your hard earned vehicle with these folks and if you do, prepare to fight to get it back and in the shape you expected. I would go anywhere before going through this again. More

We were very pleased with our experience of buying a new vehicle and never dreamed we would drive away with the new vehicle the same day. Corey made the process as stress-free as possible. He was personable vehicle and never dreamed we would drive away with the new vehicle the same day. Corey made the process as stress-free as possible. He was personable and knowledgeable. He was patient, respectful, and answered all of our questions. Corey stressed to us several times to contact him with any questions or concerns in the future, which was reassuring and appreciated. Cherie was also a gem and wonderful to work with. More

Just hope you don’t need anything from them after you drive off the lot. Worst experience buying a vehicle ever. No one follows up drive off the lot. Worst experience buying a vehicle ever. No one follows up More

Best purchasing experience ever! I dread car shopping and I am not the easiest customer to deal with. Mitch met me at “no nonsense” and we were able to work quickly and efficiently. Happy customer!!! I am not the easiest customer to deal with. Mitch met me at “no nonsense” and we were able to work quickly and efficiently. Happy customer!!! More

Absolutely horrible customer service. Dealers are dishonest and inattentive. Save yourself the headache and go elsewhere to purchase your car. One of the dealers, Tyler, said he would be in to help o dishonest and inattentive. Save yourself the headache and go elsewhere to purchase your car. One of the dealers, Tyler, said he would be in to help on a day he was clearly taking off. I ended up waiting for 7 hours to purchase a car I had already test-driven. Michael was dishonest about what a "certified pre-owned" means. Do not let them fool you. They only car about the dollars and not their customers. I purchased a car with another Tom Wood group and had a much better experience. This place is awful and keeps getting worse. More

I bought a Ford Focus 2014 in2015. They knew they sold me a lemon. I just didn't know what that look meant to the other salesman until later. Clutches replaced at least twice a yr starting in 2014 from the 2 a lemon. I just didn't know what that look meant to the other salesman until later. Clutches replaced at least twice a yr starting in 2014 from the 2nd month I had it. The worse running car I have read drove. Ever! Now the warranty is up with no resale value for the Focus because everyone knows they are crap now.Ford Wood are shameful. More

My husband and I purchased a 2020 Escape and had a great experience with Jessie, Justin, and Cherie. All were very pleasant and not pushy at all. Got our dream car at a price we love! Thank you Tom Wood! Hi experience with Jessie, Justin, and Cherie. All were very pleasant and not pushy at all. Got our dream car at a price we love! Thank you Tom Wood! Highly recommend! More

Mitch was great to work with. An honest and upfront salesman. He explained the different car options and thoroughly explained the features and compared similar vehicles. Would highly recommend him and salesman. He explained the different car options and thoroughly explained the features and compared similar vehicles. Would highly recommend him and the dealership to anyone More

Corey and Chris and Cherie very helpful and friendly made experience easy and helped me on my trade n vehicle and purchase a new f150 pick up made experience easy and helped me on my trade n vehicle and purchase a new f150 pick up More