Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Tom Wood Ford
Indianapolis, IN
409 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
409 Reviews of Tom Wood Ford
August 30, 2021
Bought a 2017 expedition 8/18/21. I agreed to pay full price for the vehicle so long as a list of items were addressed: Detail, fix broken mirror/running board/seat trim, full undercoating, and ceramic co price for the vehicle so long as a list of items were addressed: Detail, fix broken mirror/running board/seat trim, full undercoating, and ceramic coating on the paint ($500 extra). For the undercoating, I discussed with the salesperson that I wanted the maximum protection for the car, with the entire frame protected inside/out, rockers, etc, however on paper it was just listed as undercoating. We were not in a hurry for the vehicle and told them to take as much time as they needed to complete everything right. On 8/20 we were told the car was ready. Upon pickup, the car was not undercoated at all, they forgot. The ceramic coating was applied over countless bug marks and the roof wasn't cleaned or coated at all, they said its about the protection plan and not about the coating itself, for which I could care less about a protection plan. Hands down terrible workmanship. They lost the second key and tried to say they gave it to me. Inside of the car was barely cleaned, sand and candy was in the carpet everywhere. The cup holders were now missing and I had to ask for them back. Salesperson went to the back and found them soaking in pure acetone in a failed attempt to remove the melted candy… Acetone melts many types of plastics and is a terrible chemical to uses on interior parts, nor does it dissolve candy. At this time they were closed and everyone just left us in the parking lot with all of these open issues. 8/23 salesperson refuse to honor the full undercoating even after acknowledging our verbal agreement, which, by definition, is rust proofing + undercoating for what we had discussed. I had to contact the manager, who then agreed over-the-phone to do rust-proofing/undercoating, finish the ceramic coating, re-detail, and cut a new key. They sent a driver to pickup 8/25 (we live 1.5 hr away). Received the car back 8/27 and just undercoating was applied to the underside of the floor pan and rear wheel wells, nothing else. The frame and all cavities were still fully exposed. Contacted the manager immediately and he couldn’t provide an answer until 8/30, at which time he is taking the standpoint that the undercoating is complete because that is what is on paper. Even after acknowledging that he to said they would do rust-proofing verbally, he now refuses to honor it. I have even contacted the GM, who also refuses to honor any details not explicitly spelled out in detail. All of this just to short me few hundred dollars on a $40K vehicle is absolutely ridiculous. I would not recommend Tom Wood Ford to anyone after these shady, dishonorable, and disrespectful dealings. More
by MikesCustoms
Employees Worked With
Rance, MARK HUME , TYLER SHOGREN
August 22, 2021
Wonderful!!! They exceeded my expectations!! Patrick Wade and Chris Parker went above and beyond and did everything possible for us. We felt like we were the only customers in the building. We got an amazing and Chris Parker went above and beyond and did everything possible for us. We felt like we were the only customers in the building. We got an amazing deal on a new vehicle. Tom wood is now our new dealership for my families vehicle needs. We highly recommend these guys!! More
by Mikes5014
Employees Worked With
Patrick Wade and Chris Parker 5 stars!!!!
August 13, 2021
Jordan did a good job of showing me around and helping me picking the car I ended up buying. There was at some point in the process, an issue that caused me to misunderstand the actual cost of the car. Excep picking the car I ended up buying. There was at some point in the process, an issue that caused me to misunderstand the actual cost of the car. Except for that, I would give the dealership five stars. More
by Mike
Employees Worked With
Jordan
July 16, 2021
Salesman was nice, quick, and polite. Financing was just as quick and polite. I was in a hurry and the salesman and finance guy were attentive and helped make it happen as quick and polite. I was in a hurry and the salesman and finance guy were attentive and helped make it happen More
by brianmitchell1949
Employees Worked With
Corey, Michael Baldwin
June 21, 2021
Felt a little rushed, especially after signing the deal. Not willing to budge price on this older vehicle, but found good rate for loan. Decent overall Not willing to budge price on this older vehicle, but found good rate for loan. Decent overall More
by j_akerrn
Employees Worked With
Mitchell Tate
June 15, 2021
I couldn’t have been happier with the service from beginning to end. It was a pleasure. Thank you to every one who assisted us beginning to end. It was a pleasure. Thank you to every one who assisted us More
by Peac70
Employees Worked With
Bill Blackstone, Michael Baldwin, TYLER SHOGREN
June 09, 2021
Great dealership to work with. Kind and helpful. We decided to not trade our vehicle in right now. Would recommend buying from them, and would consider them for future purchase. decided to not trade our vehicle in right now. Would recommend buying from them, and would consider them for future purchase. More
by 1M G00D
Employees Worked With
Greg
