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Tom Bush Mazda
Jacksonville, FL
328 Reviews
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328 Reviews of Tom Bush Mazda
December 11, 2024
Where do I begin! !! Set up an appointment on 11/27/24 to have 2 issues looked at on my Mazda 3. Issue 1) passenger side of the trunk deck lid was not flush with the fe !! Set up an appointment on 11/27/24 to have 2 issues looked at on my Mazda 3. Issue 1) passenger side of the trunk deck lid was not flush with the fender (whereas the driver side was). Issue 2) was a stumble/stutter with the transmission between 40-50 mph. I asked if I could physically show someone the deck lid, but no one wanted to see what I was talking about. The tech compared the deck lid to another car without involving me, and in the notes put that the gap was “WITHIN TOLERANCE” and THEY found similar vehicles having the same issue. As far as issue 2) They only drove my car (if they even did at all) 2 miles, hooked it up to a scan tool and in the video inspection the technician basically was wanting to blame the shutter in the transmission on the KN air filter I had installed. Overall, I left the dealership upset and feeling like nobody wanted to answer my questions. With this being said, I TOOK MY CAR TO ANOTHER DEALERSHIP WHO FIXED THE ISSUE WITH THE TRUNK GAP!!!! It just needed to be realigned that was it. Also the same dealership’s master tech drove my car just over 8 miles and said that what I was experiencing was indeed a normal operating condition. More
by Black24Mazda
Employees Worked With
I honestly don’t know who I was dealing with!!!
July 13, 2024
We went knowing what car we wanted to buy. Our salesperson, Matt Stephens, did not pressure us to buy more than the car we came to buy. Zero pressure. The dealership had great inventory and w Our salesperson, Matt Stephens, did not pressure us to buy more than the car we came to buy. Zero pressure. The dealership had great inventory and we took advantage of the zero percent financing too. This was our fourth new car in four years and this was hands-down our best buying experience. More
by Dan F.
Employees Worked With
Matt Stephens
May 22, 2024
Walked in to do a quick upgrade to my vehicle’s head unit. Service was affordable and I got a vehicle inspection as well. The costs were transparent and there were no surprises when I got my vehicle bac unit. Service was affordable and I got a vehicle inspection as well. The costs were transparent and there were no surprises when I got my vehicle back. More
by jrrivera
Employees Worked With
Sandy, Tom Bush Mazda Service
April 24, 2024
Setting up appointment for service was easy. Prices for typical services were posted where I could review when I arrived. Staff was prompt and pleasant. My experience will keep me coming back fo Prices for typical services were posted where I could review when I arrived. Staff was prompt and pleasant. My experience will keep me coming back for any service needs for my vehicle. More
by Paul G
Employees Worked With
Tom Bush Mazda Service
April 04, 2024
Service dept:Everything was wonderful. . from scheduling the appointment over phone, accurate wait time, waiting area and check out... and if course.. problem fixed (I think.... waiting for . from scheduling the appointment over phone, accurate wait time, waiting area and check out... and if course.. problem fixed (I think.... waiting for rain to see wipers s come on automatically) Efficient in every way. Update: yesterday.. oil change and tie rotation. I waited. I love getting a text "your cat is ready". Just like before. Awesome in every way. .. and they washed my car too. Compared to another brand's local dealership in the past... well last just night and day diff and leave it at that. I have a GREAT mechanic friend who has always been my go-to for everything.. but Tom Bush service may very well still get my business after warranty. More
by PieLady
Employees Worked With
Tom Bush Mazda Service
February 19, 2024
I always have the best experience at Tom Bush Mazda. Everyone is professional courteous, keeps me very informed, and I will always continue to use them. Everyone is professional courteous, keeps me very informed, and I will always continue to use them. More
by barbarasaturday
Employees Worked With
Sandy West , Jimmy "Hoss" Simmons, Brett Sanders, Elizabeth Treible, Tom Bush Mazda Service, Cat Castellini, Philip Messana, Jeff Teague, Todd Clouse
January 31, 2024
Visited Tom Bush Mazda Jacksonville last Saturday and had a great experience while test driving a new Mazda CX-5. we were under no pressure to buy for the entire time we were at the site, in fact it was just a great experience while test driving a new Mazda CX-5. we were under no pressure to buy for the entire time we were at the site, in fact it was just the opposite which was absolutely refreshing considering the decision can be stressful enough on its own. We were greeted by John Stribling and Joe Jacobson who catered to our every request and made us feel comfortable as we discussed a path forward. We finalized a purchase of the new CX-5 after a test drive and a complete and understandable delivery of all options about the car and its features, their knowledge and understanding of this vehicle and the entire line up was impressive. We look forward to a continued relationship with John & Joe and are grateful to be a part of the Mazda family. More
by patrick
Employees Worked With
Chris , Tom Bush Mazda Service
January 12, 2024
Joe Jacobson was super helpful through the process of buying my new 2024 Mazda CX-30. He was knowledgeable, patient and went above and beyond to make me fully satisfied with my purchase . I am beyond gr buying my new 2024 Mazda CX-30. He was knowledgeable, patient and went above and beyond to make me fully satisfied with my purchase . I am beyond grateful and highly recommend this dealership to anyone looking for a car. More
by madinalarina4
Employees Worked With
Joe Jacobson
