Thoroughbred Nissan

We had a great buying experience but EVERY service experience has been a disaster. What they DON'T tell you is that many of the extras you buy WITH the car, they actually have installed by third parti experience has been a disaster. What they DON'T tell you is that many of the extras you buy WITH the car, they actually have installed by third parties so that none of those parts or work are covered in any of their warranties. Don't buy any of the extra warranties because they don't actually cover ANYTHING (I know from experience)! More

Terrible used car salesmen. High pressure and no follow through. Very unprofessional staff and office. Used vehicles not in very good condition even though they are charging a premium. Door dents, scrat through. Very unprofessional staff and office. Used vehicles not in very good condition even though they are charging a premium. Door dents, scratches, and body part repaints. Buyer beware. More

I bought my 2005 Nissan Altima in January from Thoroughbred Nissan. After being treated like crap from Lawley Nissan in Sierra Vista, AZ., I found the car I wanted on the internet. I contacted t Thoroughbred Nissan. After being treated like crap from Lawley Nissan in Sierra Vista, AZ., I found the car I wanted on the internet. I contacted the dealership and was offered what I thought was a fair price. I made the 1 hour drive, saw the car, and negotiated what I thought was a decent sale price. Compared to the crap Lawley tried to pull, Thoroughbred treated me fairly and with respect. The Finance Dept was the best experience I have ever had for a car sale. No pressure to buy any extras. Overall, this was a very good experience! More

Went with the intention of buying a new Altima. Talked with a sales person, thought I was getting a good deal, started signing papers and then heard him utter "...and this one comes with the $850 Desert P with a sales person, thought I was getting a good deal, started signing papers and then heard him utter "...and this one comes with the $850 Desert Package..." Apparently this "Desert Package" is $850 worth of paint protectant and Scotchguard. There's no paperwork to prove that it's been done, I've asked. I complained to two managers and got nowhere. I had an accident with the car about 6 months after I bought it and now two years later the new paint looks identical to the "protected" paint. Don't even bother talking to these people. More

You lend your name, you give your business, you get dinged!<br><br>I bought a new Nissan from these guys. Some idiot tore the spoiler off the back of my car. I thought "hey, the dealer was good to me. dinged!<br><br>I bought a new Nissan from these guys. Some idiot tore the spoiler off the back of my car. I thought "hey, the dealer was good to me. I can trust them to take care of me. I'll take it there to get the body work done." Well, the paint & body shop was not part of the dealer (although they share names, logos, property, and family tree). They forgot to order the brake light for the spoiler and tried to deliver the car back that way! Duh. They insisted no wrong doing and charged me for the light and labor to install because it wasn't on the estimate. While they were legally correct, they are customer STUPID. After a fight, I paid for the light and they intalled for free (5 minute job). <br><br>That fight included asking the manager of the Nissan dealer for help since they share names, logos, property, and family tree, and the dealer sends their paint/body work to them. They refused. So much for customer service. Like others who are myopic, they lost their share of $300,000 in car purchases since then over a $25 feud. Yes - it's that important to me. <br> More