Thoroughbred Nissan

I have been to this dealership 2 times. You would think I would have learned the first time. Let me clarify that everyone I have dealt with has been friendly. However, the first time we were led to belie I would have learned the first time. Let me clarify that everyone I have dealt with has been friendly. However, the first time we were led to believe that the deal had gone thru and just needed to be finalized. We had explained to our salesman all of our financial challenges up front. I went back by the dealership to show my brother the car and my salesman was not there that day. The salesman that approached us told me that he would not even unlock the car and did not want to get "involved" and literally 'backed' away from us. The next day, my salesman called and said that they could not get us approved becuase of our financial issues and that was it. Period! End of story. 6 months go by, I walk on their lot to only test drive to make sure that is the car I still want. I dealt with a different - great, helpful salesman, and proceeded to tell him what I was doing. I was upfront with him again with our financial issues, and per his finance manager, it was a true possiblity that something would work. We decided that maybe this time it would be different. Once again, I feel that I was led on by their promises. So this time I typed up a letter and sent it in to the management, explaining the whole situation....great salesman the 2nd time -horrible experience both times. And it has been a few days and NO ONE except the salesman has contacted me about the letter. He, of course, thanked me for the great review. I have not recieved any word regarding my unsatisfactory customer service experience. Bottom line is that I was up front and honest with them both times and feel that they were not the same in return. Even after I asked them to be. Our finances are steadily approving and in a year or 2 we will try again. You KNOW I will not be going back there again..... More

I bought my 05 Maxima at the used lot from Thoroughbred. I had a wonderful experience. They put the car I wanted in my budget range and I was able to have my bank finance it. The down side, right after I bo I had a wonderful experience. They put the car I wanted in my budget range and I was able to have my bank finance it. The down side, right after I bought the car, I needed a new key set. Instead of my salesman helping me out and taking care of me, he didn't return any of my calls. I finally had to contact another salesman, who told me to come down and they would take care of it. Went down there and the salesman who sold me the car, didn't say a word to me. I don't even think he knew who I was. He just looked at me and walked away and talked to his co-workers. Two weeks later, I started to notice my car had a rotten egg smell-almost like sulfer. This would happen every time I stepped on the gas. I took the car the Thoroughbred, because I have a 6 month warranty. Told them about the smell and that I was afraid it was either the converter or the transmission. I was told it was neither and it was just the gas. Premium gas always makes the car smell like rotten egg. Are you kidding me? So I let it go. A month later, the smell continued on and off...then all of a sudden, I was driving down the road and my speedometer and RPM's dropped to 0 and shut down. That not only happened to me once, but twice. Then today, I'm driving down the road and my card wouldn't go out of 1st gear. I take it back to Thoroughbred and they tell me it's the transmission!!! Hello! I told you that the last time I was here. Please, please, please make sure you do all your research before you shop through the used lot. It was a great experience up until I handed them my check from the credit union. The service experience is great at the service department, but when it comes to you knowing what your car is doing wrong vs. them knowing is completely opposite. I don't think half of them know what the heck is going on or don't really want to know what is going to waste Thoroughbreds' money to fix a problem that should have been fixed the first time I brought my vehicle in. My car is getting fixed because I have a warranty on it, but I honestly have a feeling they knew the problem to begin with and didn't want to fix it or they have no clue how to actually look into the motor to realize where the problem was the first time. More

I wouldn't recommend a Nissan vehicle to anyone. I am one of thousands, Im sure, who's vehicle year, make and model is part of the fuel gauge recall but by a miracle produced by Nissan Corp, my VIN# is N one of thousands, Im sure, who's vehicle year, make and model is part of the fuel gauge recall but by a miracle produced by Nissan Corp, my VIN# is NOT part of the recall. How convenient since I have already had to PAY to have the fuel gauge fixed in July 2009 to the tune of $490.81. This is the 2nd vehicle I purchased from Thoroughbred Nissan and the last. You would think that for $500 they would have wanted to keep me as a customer, but we all know the song and dance about how its a corporate decision not a local one as to who gets a refund. Well then you lose me as a customer for my next new car purchase and all the oil changes and service work left on this vehicle. You want my money? Now I take yours. More

Steer Clear of Thoroughbred. I had my 2006 Nissan 350z in their service department for two days because the car would not start. They indicated the problem was due to a bad key and to resolve the issue t in their service department for two days because the car would not start. They indicated the problem was due to a bad key and to resolve the issue they reprogrammed both of my keys, but that I could still experience problems starting the car. Great, that gives me a lot of confidence driving around. Instead of getting to the root of the problem they put a band-aid, which, needless to say did not work as the car has stopped turning on altogher now (2 days later). To add insult to injury, I noticed a 4 inch scratch in my driver's side window tint. When I contacted them about the issues they told me that they were sure they did not do it and that they can have a guy fix it for $40. I know for a fact the scratch was not there before I brought the car in, which means it happened when they had possession of it. As for making good on fixing my car they told me their is nothing they could do except get new keys. REALLY?!? Why did they not do that in the first place? Instead, I'm out $98 for the repair bill (which they repaired nothing) and a scratched window. I know they are probably going to give some thoughtless form-letter response to this, but I implore you to get your car serviced elsewhere. I would gladly pay double to have my car actually fixed somewhere else, then bring it back to this group of incompetent morons. More

I had a horrible experience with this dealership. The sales guy was great, very personable and patient. I can't remember his name but he wore a cowboy hat and had been at it for years. Quite a change fro sales guy was great, very personable and patient. I can't remember his name but he wore a cowboy hat and had been at it for years. Quite a change from the other pushy dealerships in town. After some bargaining we decided to purchase a 2006 Nissan Xterra from them. The finance guy went over all of the payments, options, etc.. and after reviewing my credit report they gave me a 6.5% interest rate for the car. We signed all the papers, and drove home with our new car that night. After a couple days of driving the car around town I got a call from the finance guy. They couldn't give me the 6.5% interest rate they promised so they needed me to come back in and void the contract we signed so they could give me a higher interest rate and payment! Needless to say I was a little angry. They asked if I minded if they checked with a couple extra banks to see if they could get a lower interest rate and I said sure. They still couldn't find me anything even close to 6.5% so I went back in, handed them the keys and left the car. I ended up purchasing the same car with a few more options for over $1500 less at Jim Click. A month later I was looking at getting a mortgage but when they pulled my credit report I found that this dealership had placed over 40 inquiries to different banks while looking for a line of credit for me and in the process my credit score had dropped over 100 points. I had to wait for the inquiries to clear before we could get a mortgage. Avoid this place at all costs! More

We had a great buying experience but EVERY service experience has been a disaster. What they DON'T tell you is that many of the extras you buy WITH the car, they actually have installed by third parti experience has been a disaster. What they DON'T tell you is that many of the extras you buy WITH the car, they actually have installed by third parties so that none of those parts or work are covered in any of their warranties. Don't buy any of the extra warranties because they don't actually cover ANYTHING (I know from experience)! More

Terrible used car salesmen. High pressure and no follow through. Very unprofessional staff and office. Used vehicles not in very good condition even though they are charging a premium. Door dents, scrat through. Very unprofessional staff and office. Used vehicles not in very good condition even though they are charging a premium. Door dents, scratches, and body part repaints. Buyer beware. More

I bought my 2005 Nissan Altima in January from Thoroughbred Nissan. After being treated like crap from Lawley Nissan in Sierra Vista, AZ., I found the car I wanted on the internet. I contacted t Thoroughbred Nissan. After being treated like crap from Lawley Nissan in Sierra Vista, AZ., I found the car I wanted on the internet. I contacted the dealership and was offered what I thought was a fair price. I made the 1 hour drive, saw the car, and negotiated what I thought was a decent sale price. Compared to the crap Lawley tried to pull, Thoroughbred treated me fairly and with respect. The Finance Dept was the best experience I have ever had for a car sale. No pressure to buy any extras. Overall, this was a very good experience! More

Went with the intention of buying a new Altima. Talked with a sales person, thought I was getting a good deal, started signing papers and then heard him utter "...and this one comes with the $850 Desert P with a sales person, thought I was getting a good deal, started signing papers and then heard him utter "...and this one comes with the $850 Desert Package..." Apparently this "Desert Package" is $850 worth of paint protectant and Scotchguard. There's no paperwork to prove that it's been done, I've asked. I complained to two managers and got nowhere. I had an accident with the car about 6 months after I bought it and now two years later the new paint looks identical to the "protected" paint. Don't even bother talking to these people. More