Thoroughbred Nissan

excellent A.A. For someone who has already purchased three cars from thoroughbred Nissan, I can't but commend their efforts to keep the process as simple and A.A. For someone who has already purchased three cars from thoroughbred Nissan, I can't but commend their efforts to keep the process as simple and stress free as possible. They were all friendly and family oriented. Sara, however, was especially helpful and had the unique talent of following up without being pushy. She made the whole process(es) look easy and effortless while working so hard to complete the deal to my advantage. I guess, I wouldn't have bought three cars and looking forward to buying the fourth if she and the entire crew weren't such professionals. More

Hard-working well mannered very polite. They are hard-working well mannered polite. Well-kept place. Very friendly. Well-maintained. The dealer was knowledgeable and was able to answer al They are hard-working well mannered polite. Well-kept place. Very friendly. Well-maintained. The dealer was knowledgeable and was able to answer all questions that we had have . More

Great service! My sister recommended Thoroughbred Nissan to me, she had great things to say about the dealership and specifically about sales consultant Paulette Gas My sister recommended Thoroughbred Nissan to me, she had great things to say about the dealership and specifically about sales consultant Paulette Gaston. I called and talked to Paulette about coming in today, she changed her hours in order to accommodate me and made my first time buying of a new car so smooth and quick, from start to finish she took her time to explain the process and to explain every feature on my new car and even made sure my Bluetooth was up and running. I also have to commend RJ Blevins who was the person that went over the financial end of purchasing the car. I would highly recommend this dealership to anyone who is looking to buy a car, New or used, everybody made me feel very comfortable. For my first time buying a car is was the best experience and I don't normally write reviews, but I want people to know whether you have good or bad credit, thoroughbred Nissan is the place to go. Thanks Linda B. More

Carl & thouroubred Nissan made it easy As someone who had just returned to the US and needed a simple commuter car - Carl Falwell and the rest of the thouroughbred team made it really easy. As someone who had just returned to the US and needed a simple commuter car - Carl Falwell and the rest of the thouroughbred team made it really easy. While the car I had originally wanted wasn't available, we were able to essentially price match a similar car and get me outta there in a reasonable amount of time- they even had a guy who was able to set up an insurance policy to streamline the process. I look forward to hopefully trading up with the dealership in the future, but for now it worked out pretty good- thx again guys -Cheers' More

Condescending management, deceptive Having bought 3 cars at This dealership, I thought I would be treated a little better. I will never, and I mean never buy a car from this dealership a Having bought 3 cars at This dealership, I thought I would be treated a little better. I will never, and I mean never buy a car from this dealership again, and I will do everything in my power that anyone I know in Tucson stays away from the condescending attitude that the floor sales manager displayed. I was quoted a price and when so went on to look at the car, I was told the price was actually higher and they couldn't meet that, and bargain being condescending with me. And this is on a 2014 new car which has been on the lot for almost 2 years now, when the 2916's are coming in. I repeat. No one I know will ever purchase from you guys again. You lost a customer for life. And you will lose more. More

Best Dealer Experience Ever! My experience at Thoroughbred Nissan was excellent! I had visited other dealerships, so I had a recent comparison, and what I found at Thoroughbred N My experience at Thoroughbred Nissan was excellent! I had visited other dealerships, so I had a recent comparison, and what I found at Thoroughbred Nissan was the best service and products of any that I visited. Spencer was particularly helpful. I contacted them over the phone and was able to text Spencer when I was on my way. When I arrived, the car I was interested in was already pulled forward and ready to go. He was friendly, knowledgeable and gave me the space to make my decision. More importantly, he didn't pressure me or up-sell me in any way. I dealt with David (who was great and very fast!) in their finance department and met multiple managers. The best part was that they actually let me leave without the full payment because I forgot my checkbook! They didn't bat an eye. Overall, I was highly impressed with everyone I met, I enjoyed my time in their very professional and new feeling facilities, and most importantly, I love my new car! Thanks Thoroughbred Nissan! P.S. Go on Saturday for the free barbecue. It was delicious! More

Great Dealership I dreaded going to a dealer, but my experience with Thoroughbred Nissan couldn't have been better. From first Internet contact, the salesman was imme I dreaded going to a dealer, but my experience with Thoroughbred Nissan couldn't have been better. From first Internet contact, the salesman was immediate in getting back to me. He was so pleasant, patient and helpful even though what I thought I wanted kept changing. Everyone I dealt with at the dealership made buying a car a pleasant experience for me. I am more than satisfied with the car I bought, the price I paid and the service I received. More

Above and beyond service! So I've been looking for a car for the last 8 months at about 9 different dealerships in town. 2 of the times the dealership sold the cars before I ha So I've been looking for a car for the last 8 months at about 9 different dealerships in town. 2 of the times the dealership sold the cars before I had a chance to finish the paper work. Luckily through my internet search I came across Thoroughbred Nissan and met with Lenny, he was easy to talk to and really listened to my needs. I could have saved 8 months of looking! Also RJ in finance was great at explaining the numbers. Thanks again guys! More

Best Dealership Car Buying Experience since 1985 2015 Nissan Murano SV FWD Cayenne Red/Cashmere Cloth Our last several car purchases have been private transactions, and for good reason. I have sc 2015 Nissan Murano SV FWD Cayenne Red/Cashmere Cloth Our last several car purchases have been private transactions, and for good reason. I have scars going back over 35 years in dealing with car people. It had been many years since we have been on a dealership's lot to purchase a vehicle. I did a lot of online research and decided this time we were going to do things differently: our way. We would not accept deception (lies), play games, or be called names. We were going to do this via electronic communication or not at all. We wanted our only visit to the dealership to be for taking delivery of our new vehicle. Thoroughbred and one person, Michelle Lipinski, allowed us to achieve all those goals. I emailed eight Nissan dealerships in southeastern and central Arizona. We heard back from all of them. After expressing our intent to factory order, half the dealerships ignored us including, in our opinion, Thoroughbred. Two dealerships informed us they wouldn't/couldn't order a Murano. Only two dealerships were willing to factory order. We wanted to get Thoroughbred Nissan into the mix, as I had read good reviews. For over two weeks, my several emails (direct to a person and through Thoroughbred's website) and many attempts at live chats seemed to have been lost in cyberspace (disregarded?). On literally my last try with Thoroughbred, Michelle Lipinski picked up my live chat. That changed everything. I sent an email with a link from Nissan's website with our build to three dealerships asking for a line-itemized out-the-door quote to include all fees, sales tax, and licensing. Only Michelle Lipinski at Thoroughbred Nissan did everything we asked, giving us a written detailed quote, and offered a fair price as well. An old salesperson's adage is the first person to speak--loses. Michelle made the first offer and Thoroughbred won. After Michelle emailed us the Murano arrived, we set an appointment to take delivery three days later on April 10. Michelle turned over most of the delivery process to a salesperson. It appeared to us that either or both the paperwork and the Murano were not ready. They did have the Murano well detailed. Sara did take the time to explain the technical aspects of the vehicle and got the Bluetooth connected to the iPhone. Robert, Thoroughbred's sales manager, allowed us to park our other vehicle at the dealership all weekend as we took a trip in our new Murano, more good service. We thought it was strange that the people at Thoroughbred kept congratulating us. We spent a lot of money for a durable good that will only depreciate over time. We didn't achieve anything like win a race or get married. It happened so often we felt uncomfortable to the point of being irritated. We would have felt much more important if Thoroughbred's staff had thanked us for our business, which the owner did in a letter. Overall, delivery was a good experience, although a bit slow. Thoroughbred did not have the dealer installed interior accent lighting option completed on delivery. Through Michelle, we returned three weeks later (we live in Sierra Vista) in conjunction with travel from Tucson International Airport. Thoroughbred gave us a ride to the airport, installed the lighting, kept the Murano for a week (no parking fees), got us from the airport, and had the Murano detailed. That is great customer service! A quote I found from W. Clement Stone struck a chord with me: "Sales are contingent upon the attitude of the salesman - not the attitude of the prospect." Michelle worked through my initial obstinacy and built a good relationship. Throughout the process, Michelle did not play games; was sincere and patient; respected all our wishes; made us feel important; and was very businesslike in her comportment. Without Michelle Lipinski, Thoroughbred Nissan would not have gotten our business. Michelle Lipinski at Thoroughbred Nissan made us feel we got a hassle-free fair deal. The last time we felt that way was almost 30 years ago, when we took delivery of our factory ordered 1986 Ford Ranger. That small dealership in rural Iowa that sold only one make of vehicles was also family-owned and operated. Does that sound familiar? More

Not happy I bought a car on dec 15 2014 ,worse experience I ever had. The salesman showed me the car , nice guy then he pawned me off to another salesman that d I bought a car on dec 15 2014 ,worse experience I ever had. The salesman showed me the car , nice guy then he pawned me off to another salesman that didn't care about me. After that the salesman couldn't close the deal he ran up and down the stairs 3 or 4 times to talk to his boss. I never seen the person with the final decision, the whole process sucked. I,m afraid to go back for my free oil change, next car I will probably go to Phx for. More