Thoroughbred Nissan

Thank you Thoroughbred Nissan! Thank you Byron Hays and the entire staff at Thoroughbred Nissan for making my car buying experience a professional and personal experience. I bought Thank you Byron Hays and the entire staff at Thoroughbred Nissan for making my car buying experience a professional and personal experience. I bought a pre-owned Toyota 2013 Corolla at your Nissan Dealership due to your professional and caring manner. I had originally planned to buy a pre-owned Toyota Rav4 or Nissan Rogue, but spotted the Corolla and I knew this was the car for me. Your staff didnt bat an eye but immediately switched gears to accommodate my "change of plans". I had a budget to stick with and your team made it happen. Your new salesman took for for a test drive, he KNEW this product and we had the deal wrapped up within two hours, from start to finish. Signed, Sealed, DELIVERED! More

great dealership i purchased a Nissan Roque SL about 3 months ago. the experience of working with Roberto Villagran was exceptional, in fact everyone that I came acros i purchased a Nissan Roque SL about 3 months ago. the experience of working with Roberto Villagran was exceptional, in fact everyone that I came across was awesome. Robert explained everything about the Roque and always great to come across him when visiting the Nissan dealership.. other dealerships just want to sell you the car and there done, not here you can come back and they are always greet you as you walk in, and take the time to listen to you. I definitely will be buying another vehicle from Thorougbred Nissan in Tucson Arizona. More

Outstanding Experience I had an excellent experience in my recent lease of a 2016 Nissan Rogue. I was treated exceptionally well and was not pressured into making a quick de I had an excellent experience in my recent lease of a 2016 Nissan Rogue. I was treated exceptionally well and was not pressured into making a quick decision (even though I did). This is my second leased vehicle with Thoroughbred Nissan and am overwhelmingly pleased with the whole experience. More

Best experience I've had at a dealership There have been a couple of times in the past when I walked into a dealership and all they really seemed to care about was trying to get me to buy a v There have been a couple of times in the past when I walked into a dealership and all they really seemed to care about was trying to get me to buy a vehicle I didn't need or couldn't afford which angered me. At Thoroughbred this was not the case. From start to finish everyone was very friendly and the salesman Brettley who worked with me was very helpful. I could tell right away he really knew what he was talking about, unlike others who I've dealt with before. He answered all my questions very well and took the time make sure I understood everything. He did everything he could to make sure I got what I wanted and at a fare price. He definitely delivered on that and I'm very happy with my new 2016 Altima. This was the best experience I've had buying a car and I would recommend other people to go here. More

A pleasant experience I recently purchased a Nissan Versa Note 2016 at Thoroughbred Nissan.. Everyone was very helpful and courteous especially Carl who went through every I recently purchased a Nissan Versa Note 2016 at Thoroughbred Nissan.. Everyone was very helpful and courteous especially Carl who went through everything about the car with me. This was the first time I have bought a Nissan. It has been a very pleasant experience. Thank you! More

Great Customer Service My husband and I just purchased 2 new vehicles from this dealership. The customer service was outstanding from beginning to end. They were very polite My husband and I just purchased 2 new vehicles from this dealership. The customer service was outstanding from beginning to end. They were very polite, helpful, and all around great bunch of people. The transaction went so smoothly that in the future this will be the only place we purchase our vehicles. Thank you to all the gentlemen that work there. It was an amazing experience. More

Terrible Customer Service, told to "Do it myself." The customer service at this location is the absolute worst I've ever experience from Nissan. I called your location this morning regarding a quote fo The customer service at this location is the absolute worst I've ever experience from Nissan. I called your location this morning regarding a quote for parts and labor to replace the accessory belts on my car, and was quoted $189.00 which seemed a bit on the expensive side for a job that takes less than 20min. I politely requested for the lady I was speaking with to breakdown those fees for me, and her response was, "Oh, that's just parts and labor." I told her that I understood what the fee was for, but was interested in a more accurate breakdown because, again, it seemed a bit expensive. At no time during the conversation had I raised my voice or become disrespectful, and when I asked why the fees were so high for a job that only takes 20min, her response was, "Well you can just buy the parts and do it yourself." In my opinion, I asked a rather simple question. If she would have just responded appropriately and professionally as is expected, there would have not been an issue. I.e: So many steps have to be followed for this job which is why the labor fee is "___," etc. It is my sincere hope that your dealership doesn't treat all of your customers this way, she was very disrespectful. More

Excellent group of people to work with We purchased a Murano from thoroughbred. Everybody that we worked with really worked hard to give us an outstanding experience. Our initial sales co We purchased a Murano from thoroughbred. Everybody that we worked with really worked hard to give us an outstanding experience. Our initial sales contact was with Spencer, and he was very friendly and knowledgeable during our test drive and not overly aggressive during our purchase negotiations. He was out of town when the vehicle we ordered came in so Sara took over for him. There was a problem with the SD card in the car that made the navigation features not work. Thoroughbred gave us a new loaner vehicle while waiting for the backordered replacement and was in constant contact with us while we waited to make sure that everything was okay and letting us know the status of the replacement. I've purchased a Honda and a Toyota from other dealers in Tucson and I can say that without a doubt Thoroughbred has been the best purchase experience I have ever had. More

Lack of knowledge and professionalism I was not even given the chance to drive a car here. In my comparison of the Honda CRV to the Popular Nissan Rogue, Thoroughbred Nissan was on out li I was not even given the chance to drive a car here. In my comparison of the Honda CRV to the Popular Nissan Rogue, Thoroughbred Nissan was on out list of dealerships to visit. One sales person came out and began a hard sales tactic with my wife before I could even park the car with my kids and walk over to the ROGUES. When I finally approached the sales person to explain what we wanted, he walked away, then a second sales person came out. Again I explained what we were looking for, then he left to see if he could find the car but then a third sales person appeared with no sign of the second. I felt no need to explain our simple request again and requested the second sales person return to help us. I was ready to leave at this point. The third guy left and a fourth person came out and told us that they didn't want to do business with us. I visited two other dealerships the same day and experienced nothing of this sort of conduct. The fourth person that came out was the New Car Sales manager. He came out to back up his less than professional sales staff. I can't say for sure but the experience almost felt discriminatory. I have never been turned away from a new car dealership. Who knows, maybe they looked at us and thought we were not good enough for them. Normally I would not take time out of my day to survey an organization but this was an exceptional case. My wife really wanted to drive the Rogue that day and we were in the market to purchase and were referred by some friends that took advantage of the year end 0% interest deals on the Rogue (friends in California whom did not purchase in Tucson). We are waiting for Jim Click to open the day after Christmas so that we can test drive the Rogue. More

PAST & PRESNT CUSTOMER In the past years I have delt with Thoroughbred Nissan for service. Both on my 2003 350 Z, and my 1971 Datsun 240 Z, which is ohly used for car shows In the past years I have delt with Thoroughbred Nissan for service. Both on my 2003 350 Z, and my 1971 Datsun 240 Z, which is ohly used for car shows and crusing. The quality of work, and customer service is outstanding. This is the first time I have purchased a new vehicle, a 2016 370 Z NISMO Tech. I am not an easy customer to deal with. As a "car guy" my vehicles are very special. This purchase made me feel like I was their only customer. I love my NISMO Z, and am happy to be part of the Thoroughbred family. More