Thompson Chrysler Dodge Jeep Ram of Baltimore

Technicians do great work. Key to maintenance is PREVENTIVE , which means that the more you know about your vehicle the less it should cost for repairs. I just came in for an oi Key to maintenance is PREVENTIVE , which means that the more you know about your vehicle the less it should cost for repairs. I just came in for an oil change and left paying close to $700 for brakes and rotors. I have never missed a maintenance cycle SO in this case the last time I was in technicians should have warned that my brake pads were low. No such warning occurred. I have been coming here since 2014 and the work is reliable and efficient. The PREVENTIVE aspect of this maintenance is sorely lacking. This stops at the top. The person we interact with is the maintenance supervisor. He should ensure that technicians make PREVENTIVE information available to the vehicle owner. Next oil change I get tires rotated-----hoping it is only an oil change and tire rotation. More

Friendly, Swift and Stress- Free Kathy was very personable, friendly and she got right to the point and came to me with a very fair reasonable price. After that , signed some papers , Kathy was very personable, friendly and she got right to the point and came to me with a very fair reasonable price. After that , signed some papers , then off to financing , which was all ready!! By the time I was done , my NEW truck was cleaned , tagged and off I went . Quick, Fair and Painless!!! Thanks Kathy More

Frustrating Initial purchase was miss led by service. Said parts not available for vehicle however they indeed were I found out. They was told they had been put o Initial purchase was miss led by service. Said parts not available for vehicle however they indeed were I found out. They was told they had been put on and they were not! You want service dept. names . I don’t know them. More

Excellent Customer Service Experience From the moment I walked into the dealership everyone was extremely helpful. Best car buying experience ever! Will definitely be referring my friends From the moment I walked into the dealership everyone was extremely helpful. Best car buying experience ever! Will definitely be referring my friends and family. More

Great Service adviser polite and nice. I was I informed of time span of light replacement. Waiting room is nice. Secretary was friendly and nice and informa Service adviser polite and nice. I was I informed of time span of light replacement. Waiting room is nice. Secretary was friendly and nice and informative. More

Gabe Warren was very helpful and he made us feel very comfor The personnel were very helpful. We didn't feel pressured and worked with us to get to the numbers we were looking for. We were able to walk in, test The personnel were very helpful. We didn't feel pressured and worked with us to get to the numbers we were looking for. We were able to walk in, test drive, and drive out with out feeling we were raked over the coals. I would recommend this Dealership to friends and Family More

My Experience My initial experience with the first salesman was not so great. He later explained he was new, so he turned me over to Edward who was very knowledgeab My initial experience with the first salesman was not so great. He later explained he was new, so he turned me over to Edward who was very knowledgeable about the vehicles, patient, and accommodating. He found me exactly what I needed! He was a pleasure to work with and I look forward to referring others to him and or possibly purchasing something from him in the near future. More

Took care of my problem. Problem with my keyfob not working. Service department had Enterprise loan me a car to drive and they diagnosed and fixed the problem. Great job. Problem with my keyfob not working. Service department had Enterprise loan me a car to drive and they diagnosed and fixed the problem. Great job. More

The best All needs and expectations always met. Rather have my vehicle and services done by hands who know what to do, then someone who guess diagnostics. All needs and expectations always met. Rather have my vehicle and services done by hands who know what to do, then someone who guess diagnostics. More

great Needed an Oil change and 2 recalls that I didn’t know about. Also let me know about my tires and when a sale was coming. Needed an Oil change and 2 recalls that I didn’t know about. Also let me know about my tires and when a sale was coming. More