Thomas Cumberland Subaru Hyundai

I am in foodservice sales. I was in need of a new car. My transmission was slipping on Friday. I test drove a used subaru on Saturday. Had a great introduction to Roman Spriggs and he was professional a My transmission was slipping on Friday. I test drove a used subaru on Saturday. Had a great introduction to Roman Spriggs and he was professional and knowledgeable about the cars. I wanted to go through my bank for financing, so I told Roman I would be back Monday or Tuesday. On my way to the bank on Monday my transmission went out of my SUV. I aquired a preapproval for an auto loan and called Roman. I told him that I wanted to order a new black Subaru Legacy since they did not have one on the lot. He offered a loaner since the transmission went out on my vehichle until they found me what I was looking for. Roman found and delivered my car by 12:30 pm on Tuesday. Thomas Subaru and Roman Spriggs now have a customer for life. More

My wife and I needed to part with our two older vehicles and move to a newer vehicle that would serve us well in the snowy mountains of Western Maryland. We did a great deal of research and decided on a Sub and move to a newer vehicle that would serve us well in the snowy mountains of Western Maryland. We did a great deal of research and decided on a Subaru Forester as the best fit for our family's needs. I called Thomas Subaru in Cumberland, MD and spoke with Johnathan Loughrie. I had many questions for Johnathan and he was very patient in answering every one. He also promptly returned every call for the times I had left a voice mail for him. We initially were looking at purchasing a brand new base model Forester. Upon our visit to the dealership, Johnathan made us aware of a used 2009 model that had very low miles, in great condition, and also had a Subaru Certified warranty included. Given the low mileage, condition, extra features, price, and great warranty, this 2009 model turned out to be a nicer vehicle to us than a new base model would have been. We also were able to stay within our price range which was an important part of the decision. Johnathan also knew that we were hoping to purchase a Subaru Forester prior to the winter weather setting in. He made us aware that the plant where Foresters are made in Japan was impacted by the Japan earthquake in March 2011. To wait for a new model would mean delivery would not occur until at least the end of December at the earliest. His recommendation of the used 2009 model worked out to be the best solution for us, all things considered. Johnathan's customer service was outstanding and refreshing. We never felt rushed or pressured into making a decision. We had purchased a new Hyundai Accent from this Thomas dealership in 2003 and the difference in the improved customer service between then and now was obvious. When we bought the car in 2003, Thomas sales consultants were still selling on commission and had different management at the time. That purchase felt quite rushed and lacked the personal touch that Johnathan delivered. The salesperson we dealt with in 2003 (who is no longer with the dealership) didn't offer us a test drive of any vehicle on the lot. Johnathan, on the other hand, told us that we could test drive any vehicle on the lot if we wished. We also worked with Brett Files on the financing end of the purchase. He was a pleasure to work with and made the process a smooth one. There are obvious changes for the better that have been made at this Thomas dealership since 2003. Kudos to Johnathan, the management and team for making customer satisfaction their top priority. More

This is my third purchase from Thomas Subaru. Before I went to this dealership I had shopped around at many others. None of them seemed to want to negotiate with me. Thomas’s sales representative, Johna went to this dealership I had shopped around at many others. None of them seemed to want to negotiate with me. Thomas’s sales representative, Johnathan Loughrie was more than happy to work with me and listen to my needs. He quickly looked over my finances and showed me models that I could afford. He didn’t try to push more expensive models. I recently took my car in for a recall. I told them I might be thinking about possibly trading up to a newer Forester. Johnathan made that upgrade an actuality. He even bought me lunch while I waited for everything to be finalized. He made the transition from my 2009 model to a 2012 model a breeze. Thomas’s even transferred the warranty I had on my other car to the new one. I would recommend this dealership to anyone who is looking for a new or used car. I am extremely satisfied with my dealings with Thomas Subaru and plan to go there again when I decide to purchase another vehicle in the future. Sincerely James J Broderick More

My experience with Thomas Subaru and our sales person Amanda Roth was the best car buying experience I have had and I have been buying cars for a long time. When we were in the process of buying the Sub Amanda Roth was the best car buying experience I have had and I have been buying cars for a long time. When we were in the process of buying the Subaru Forrester, I started to have second thoughts about buying this particular car and possibly waiting and buying a new one. Amanda was very patient and began looking up new Subarus that were coming up for delivery and going into cost details and financing. This instead of pushing us toward the original deal (which we ended up taking) made us feel that she was working for us. More

This is not the first time that I have purchased a new Hyundai from Thomas. I have purchased three Hyundais and for two of them I have dealt with Roman Spriggs.Everyone at the dealership is pleasent to de Hyundai from Thomas. I have purchased three Hyundais and for two of them I have dealt with Roman Spriggs.Everyone at the dealership is pleasent to deal with and knowledgable.The overall experience, for me, has been very satisfactory. I will and have recommended this dealership to others. More

I was in the market for a used car. I looked at many cars on several web sites. I narrowed my list to four cars located at Thomas. I called Johnathan and told him I was undecided and he suggested that I stop on several web sites. I narrowed my list to four cars located at Thomas. I called Johnathan and told him I was undecided and he suggested that I stop in and test drive them all. The next day I test drove a Legacy, Sonata, and a Impreza WRX. The following afternoon I returned to pick up my car, the WRX. I got a great car with a low interest rate. It really was a no hassle, pleasent experiance buying my Subaru from Johnathan. More

I had a conversion van that gave me many good memories I had a conversion van that gave me many good memories while camping, but it was getting up in miles and costing me a fortune in gas, so I decided to I had a conversion van that gave me many good memories while camping, but it was getting up in miles and costing me a fortune in gas, so I decided to trade it in. My husband’s car is a Subaru and we have had Subaru’s in the past. Since it was heartbreaking for me to give up my van, I decided that its replacement would have to be none other than a Subaru. We searched many car lots for the used Subaru’s (which are hard to come by) Not only did we want a good deal, but we also needed a dealer that would stand behind their car and be there for us after the sale. The only dealership that we got that type of deal was Thomas Subaru. I cried as I left my van behind, but I drove away in a 2009 Subaru Legacy Sedan which is AWESOME!!! The best part is that I have been driving it for almost a week and I haven’t had to put gas in it! Jonathan Meadors was our sales associate and he was very nice, very understanding and did everything he could to get us into our new car. (Jonathan, please make sure my van goes to nice people) More

Perry is a very conscientious employee who was very honest and knowledgeable. He could easily answer all my questions without second guessing himself. He made me feel very comfortable and not pressured honest and knowledgeable. He could easily answer all my questions without second guessing himself. He made me feel very comfortable and not pressured into a sale at all and as a result i purchased a new 2012 Hyundai...The sales associate who did the paperwork was also very efficient and helpful. (can't remember his name)This is the third vehicle I have purchased in the last six years. 2006 Hyundai Elantra, 2008 Honda Civic and 2012 Hyundai Elantra...I am extremely satisfied and will purchase my next vehicle from Thomas as well. More

Honest and friendly people. Couldn't ask for a better car buying experience. Good price on 2011 outback plus a pleasure to deal with to boot. buying experience. Good price on 2011 outback plus a pleasure to deal with to boot. More

My experience with Thomas Subaru, most particulary, Amanda Roth, was exactly what I needed. It was not your usual car buying experience, to be exact, the phrase 'laid back' is the first that comes to m Amanda Roth, was exactly what I needed. It was not your usual car buying experience, to be exact, the phrase 'laid back' is the first that comes to mind. I was not in a rush to buy a used vehicle, but I was feeling that the time was definetly coming for me to trade up to a newer car. Amanda was patient, informative, and she made the entire process very pleasant. I never once felt rushed but I appreciated how she kept me up to date. One of the vehicles I was looking at sold, and she made sure I was aware of it. She also let me know when the vehicle I eventually ended up buying was going on sale. It felt like I was dealing with a friend whom I trusted to keep in mind my best interest. I continued to look but came back and purchased the Nissan Xterra that was my first test drive at Thomas Subaru. It was meant to be! Amanda was so thoughtful and kind and helped me make the decision that was right for me. I couldn't have asked for a better price. My bank was shocked at the bargain I received at Thomas Subaru. I will definelty be returning in the future and I am very grateful for my 'laid back' experience. I was never rushed and I felt that I was given the time to make the purchase that was right for me. More