The Honda Superstore of Joliet

Excellent Service Fernando told me whether the service (part exchange) was necessary or not on several occasions, giving me honest recommendations which I do not see of Fernando told me whether the service (part exchange) was necessary or not on several occasions, giving me honest recommendations which I do not see often from other service employees. More

Car Experiance I walked into Honda after a frustrating adventure to find a new car, Richie was very nice and did not pressure me at all he let me pick the car I like I walked into Honda after a frustrating adventure to find a new car, Richie was very nice and did not pressure me at all he let me pick the car I liked and we rolled with it I would recommend him to anyway he is a great sales guy so much I gave him a hug he was very patience and I'm very happy with my purchase. Thank u More

CPO purchase I feel fortunate in having been greeted by Kurt Holzinger when I first set foot on the Honda car lot. He was polite, friendly and helpful. He showed I feel fortunate in having been greeted by Kurt Holzinger when I first set foot on the Honda car lot. He was polite, friendly and helpful. He showed me the vehicles I had seen on the website and answered my questions. I appreciate his easy-going personality. When I discovered the Accord that really appealed to me (safe, reliable, below market average price, good gas mileage), I scheduled a test drive. The car passed the test, so we proceeded with discussion about the car, the trade-in and payment. Kurt patiently explained any item I asked about for my understanding. As I was taking possession of the Accord, he and his colleague "took care of" a few marks in the paint, to my delight. Sometime later, when I stopped by the dealership for instruction on various buttons, levers, etc, Kurt had free time to provide it and did so. Additionally, any other employees I encountered were polite, helpful and friendly. More

Missy is the best! I was looking for a new Honda Odessey for my family and after calling around to several dealerships, I found that Honda of Joliet had the van we were I was looking for a new Honda Odessey for my family and after calling around to several dealerships, I found that Honda of Joliet had the van we were looking for at a great price. Missy was super friendly and extremely helpful right from the start. She made the buying experience fun and easy. Thank you to Missy and the team at Honda of Joliet! More

Terrible Communcation and Customer Serive I came in to test drive a used car and afterward was told that the car could not be held for me after I had expressed interest. After making a decisio I came in to test drive a used car and afterward was told that the car could not be held for me after I had expressed interest. After making a decision that afternoon, I called to make an offer on the car over the phone. Gerry told me that he would speak to his manager and get back to me about the decision. After not receiving any indication, I called later that day to let them know I was on my way to discuss and finalize a deal. I was then told that the car had just been sold to someone else. I arrived at the dealership and asked to speak to the manager. Casey confirmed their policy about not holding vehicles and their policy about not accepting offers over the phone. I was not told about this policy until it was too late. I was made aware that Gerry had not spoken to Casey about my interest/offer until the other potential buyer was there and it was too late. I am very unhappy with the lack of communication between the employees, as well as the lack of communication about company policies until it was too late. I would definitely NOT recommend this dealership to anyone! More

Oren is fabulous and goes above and beyond I bought a new car from Oren 5 years ago and he was so friendly, helpful and honest that he was the 1st person we came to when looking for a used car I bought a new car from Oren 5 years ago and he was so friendly, helpful and honest that he was the 1st person we came to when looking for a used car for my son. I spoke to Oren on the phone and told him what we were looking for (used car for my son). Not only did he stay on top of the search, but he checked in with me every day (sometimes several times a day) to keep me informed of the situation. He offered to come in on his day off to check the vehicles and make sure they would be a good car for my son. He presented all car options to my son (leasing, buying new or used) and did not push him in either direction. He left the decision up to my son and made sure he was comfortable with the car he chose and the payments he'd be making. I have never received such exceptional service from a salesman in all my life. Oren went above and beyond to find the right car for us. He is truly a dedicated, honest and professional salesman. Oren will always be my first point of contact when looking for a car. More

Easiest Car Purchase Ever!! This was the easiest car purchase we have ever made. Called and discussed the new car we wanted to purchase and pricing. Went in the next morning and This was the easiest car purchase we have ever made. Called and discussed the new car we wanted to purchase and pricing. Went in the next morning and Brian Krakowski had everything ready to go! He was very courteous, knowledgeable and efficient. We were in and out in no time. We are going to recommend this dealership to all of our friends and definitely use this dealership for all our future purchases. More

Very Courteous, Patient, No Pressure and Fair My husband and I were in the market for a new car and were debating on a couple different makes before we settled on Honda of Joliet. First, we had a My husband and I were in the market for a new car and were debating on a couple different makes before we settled on Honda of Joliet. First, we had a trade-in, so we were shopping around to see who would give us the best price on the trade-in. Compared to other dealerships, they offered $700-$1,200 more than the others. This dealership gave us the best offer, which we felt was the most fair and closest to market value as we could get. We visited this dealership twice and the sales people we encountered were nice and answered all of our questions and took us on multiple test drives. The salesman and the finance lady were very patient with us explaining all of the line items, etc. I would definitely recommend them. More

New Car Purchase Ted and everyone we worked with at Honda were great. They handled the purchase professionally, listened to us and didn't try to sell us anything we d Ted and everyone we worked with at Honda were great. They handled the purchase professionally, listened to us and didn't try to sell us anything we didn't want, or need. They are sincere in wanting to establish a long term relationship and not just making a quick sale. More

Excellant experience throughout!!! Brian Krakowski was excellant to work with. He is always friendly and professional. Brian, with the assistance of Dan Mac from Finance, did everythi Brian Krakowski was excellant to work with. He is always friendly and professional. Brian, with the assistance of Dan Mac from Finance, did everything necessary to make the purchase and experience flow smoothly. Great job as usual and keep up the great work!! More