The Honda Superstore of Joliet

I have had the pleasure of doing business with Mike Cummings because he practices the company's motto and that is: "Because we care." Mike is professional, personable and has the customer's best intere Cummings because he practices the company's motto and that is: "Because we care." Mike is professional, personable and has the customer's best interests at heart. Mike went above and beyond in explaining the process and procedures concerning my car. Also, he patiently and kindly answered any questions I presented to him. There's a level of trust and comfort needed when dealing with car salesmen/women, and I felt that with Mike. He's definitely an asset to the Honda Superstore of Joliet community and I will recommend him to anyone looking to purchase a vehicle. They can rest assured that Mike will treat them with respect, deliver the same great qualities I mentioned earlier and give them a very fair deal. Mike Cummings is without a doubt deserving of a 5-star rating. He's truly great to do business with! 👍 More

I am super satisfied with my brand new 2024 Honda HR-V Sport. Thanks to Joe for patiently answering my questions and eventually helped me decide to buy one of the most awesome cars I've driven Sport. Thanks to Joe for patiently answering my questions and eventually helped me decide to buy one of the most awesome cars I've driven More

This is a late review due to current health issues. 2 weeks ago my car suddenly stopped running while vacuuming out my car. We were able to turn it on again and drive about 100ft and the car shut off b 2 weeks ago my car suddenly stopped running while vacuuming out my car. We were able to turn it on again and drive about 100ft and the car shut off but all the lights were flashing. I got the hood up and went to check my battery and fuses. We could hear the car cranking but it would completely start up. I had my car towed even though the tow truck driver was able to start my car up after waiting an hour for them to arrive. I had them tow it to another location and the tow truck drive was still able to turn on the car drive it off the truck and park the car. I explained what happened and what I did and thought to the guys at the other location. (I am a 29 year old woman with a background in mechanics and HVAC) They told me that their diagnostic test read that the key was not being detected and they needed a spare key to reset the module. I did not have a spare key and needed to send my car to Honda.(I took 2 days looking for the spare key so the car sat for a few days) I called a tow and this time the car would not start. I followed the truck to Honda. In side I am talking to the man behind the counter who is very kind. I told him the same thing I told the other company and what they said was going on. The guy behind the counter told me that they would need to do a diagnostic test and confirm that before spending 200 on something I do not need and he was going to let the tech know. I also asked about a detailing job because we hosted a wedding and food spilled in my car and it sat there while all this was happening to the point were my car smells like vomit. He said they do have the services and the guy they have there does a great job and that they would take care of it. I said thank you I cannot handle the smell and that If they can get into all the cracks and between the seats that would be great. He said he would let the guy know. Later that day I got a call from Honda asking me to tell them exactly what happened when the car shut off. I told them and then the person tells me that my car is flooded and they think its the starter and that they will need to wait till the next day to test it. Next day Honda sends me a text message with a quote. It shows the starter needed to be replaced. I tried looking for the videos that they normally have attached to see how they diagnosed the issues but I could not click on the video. The only thing that was there was a definition of what the starter does. I called Honda 2 times and no answer. I waited about an hour and called back and finally got ahold of the guy I talked with behind the counter. He told me the test came back with a bad starter. I asked how did they come to that conclusion? He said the car did not start. I asked about the key and he said that they tried it and it was not the key and that he was going to have them make a key and program it for free to test it out. I was confused did they do it or they did not? He said they tried it. I was not convinced it was the starter and felt like they were not listening to what I was telling them and I was not getting direct answers. I asked if I were to have them replace the starter and the car still did not turn on what then? He said he did not know. I decided to not have them replace the starter but to still have my car detailed and reminded him to please get between the seats that the smell is horrible and apologized again for them having to smell it. He did let me know that the detail would be done the next morning because it was already late in the day. Next day its ready and I go check it out. Car still stinks. He tells me that I can put a sent bomb in there and let it air out. He said for the inconvenience he could offer a car wash I said that would be great and he said ok. No car wash happen, towed it back to the first place, ended up being a fuse link, not the starter and they replaced my windshield wipers after Honda said they were good. Car still stinks and some stains. More

Keep up the great work that you do. Your very helpful and knowledgeable and I enjoy my car a lot 👏 thank you Your very helpful and knowledgeable and I enjoy my car a lot 👏 thank you More

We loved the service, and the excellent personnel, and the care provided towards us. Amazing! the care provided towards us. Amazing! More

The service was great and the process was relatively fast for leasing a car. And some words to get over 15. for leasing a car. And some words to get over 15. More

This is the second car I purchased within a month from Joe! Phenomenal service and a great purchasing experience. He handled special requests and was extremely helpful! Would definitely go back to him to Joe! Phenomenal service and a great purchasing experience. He handled special requests and was extremely helpful! Would definitely go back to him to purchase again! More

This place is great and we have bought 2 cars from here. I would highly recommend I would highly recommend More

Excelente servicio, muy buena atención , los recomiendo 100 % . Satisfecha con mi carro, pronto vamos a por el de mi esposo 🙏🙏 100 % . Satisfecha con mi carro, pronto vamos a por el de mi esposo 🙏🙏 More

Clear, to the point, no high pressure and willing to answer any questions we had including OTD pricing. Ken let my wife and I take as much time to test drive several vehicles. Ken was able to find me answer any questions we had including OTD pricing. Ken let my wife and I take as much time to test drive several vehicles. Ken was able to find me the exact model at another location, with the exact exterior and interior color, and gave me a great price. It was the first time in quite some time that I didn't feel abused, ripped off, insulted, or stuck with add-ons that I didn't ask for. Ken knew the cars, was able to answer all of our questions, didn't mind we drove several models, and didn't mind that we took our time looking around the lot. We decided to narrow our choices to three, and there was no high pressure to buy the higher-priced vehicle, and Ken seemed happy to sell me any car, regardless of the MSRP. I appreciated his positive relaxed approach. This was a much better experience than I had at a different Honda dealership. Thank you Ken, Mike, and Eddie for making this a great experience. More