The Honda Superstore of Joliet

Fantastic service I have been shopping for a car for about 6 months. I knew I wanted a CR-V, but I am the type of person that wants to test drive a few times, check ou I have been shopping for a car for about 6 months. I knew I wanted a CR-V, but I am the type of person that wants to test drive a few times, check out different features each time, take someone different with me on each test drive, and just really research the vehicle I am about to spend a lot of money on. I happened to get Gerry as a salesman and he was wonderful. He was down-to-earth, patient, knowledgeable, kind, funny, and most importantly, not pushy at all. If he didn't know the answer to something, he generally knew who did and would go seek them out to find the answer. I think he went above and beyond to make me feel comfortable with buying a new car. It was a pleasure working with this dealership again. I bought my last CR-V from them in 2002 and returned 12 years later to buy another one. My entire family goes to Honda of Joliet to buy their cars. More

Outstanding Customer Service!!! A strange thing happened to my seatbelt buckle about a week or so ago. It would not release the seat belt. At first, I called to make an appointment A strange thing happened to my seatbelt buckle about a week or so ago. It would not release the seat belt. At first, I called to make an appointment with the service center and explained the problem. Then I had them switch me to Parts to find our how much the part was. While the parts dept was checking. I got another call and could not wait around for him to return to the phone. By the time I was done with the other call they were closed for the evening. Anyway, I was on my way to the appointment on Monday after work and called again to parts to see how much it would cost to replace the seatbelt since things were tight and I time was tight that day. The Parts person told me it would be $275 for the buckle and that the seatbelt itself was also $275 if I needed that pat as well. Since it was costly, I decided to put it off for a while and had the parts guy switch me to service to cancel the appointment. I spoke with Todd Porterfield in Service, and he encouraged me to bring it in for the diagnostic and that Honda usually covers the cost of the safety issues like seat belts. Well, the manager, Kevin Stratton had gone for the day and he needed to check with him to be sure that Honda would cover it because they needed to replace both the seatbelt and the buckle which would be well over $500. Todd called back the next day after consulting with Kevin and gave me the good news. they replaced it for free. I have used this dealership, Honda of Joliet for other major repairs and found them to be honest trustworthy and always stand by their products and repairs. I would highly recommend this service dept. for any repairs that you need on Honda cars. More

Great out of town experience We bought a used car from here out of state they worked well with us and were very upfront about everything about the car. The flexibility and great c We bought a used car from here out of state they worked well with us and were very upfront about everything about the car. The flexibility and great customer service really put them above the rest. We worked with Gerry he was fantastic. More

Wonderful Experience Prior to my visit here I went to another Honda dealership where I was being pushed and they weren't willing to work with my on pricing. I then decide Prior to my visit here I went to another Honda dealership where I was being pushed and they weren't willing to work with my on pricing. I then decided to take a chance at Honda Superstore of Joliet and what a difference. My salesperson, Oren, was absolutely wonderful. I told him what vehicle I wanted and at what price I was willing to spend. I was impressed when I wasn't pushed by him. Well, he made it happen. I was able to buy what I wanted for exactly what I was looking for. In addition, the transaction went quick and smooth. Oren made me feel comfortable throughout the entire process. I have purchased many new vehicles and by far this was my best experience. I would definitely recommend Honda Superstore of Joliet and send all my referrals directly to Oren Ferguson. Thank you for a wonderful experience and by the way, I am loving my new car! More

Impressed with prices and first class service from salesman I knew the vehicle I wanted, it was just a matter of finding the best price. After pricing vehicles within a 100 mile radius of my home, I found Honda I knew the vehicle I wanted, it was just a matter of finding the best price. After pricing vehicles within a 100 mile radius of my home, I found Honda of Joliet. They had exactly what I wanted and at a price that was very reasonable... how often does that happen! The best part the experience though was our salesman, Oren Ferguson. He really went above and beyond to make sure that my wife and I were completely satisfied with our purchase. He made sure that any questions were answered and that we felt comfortable through every step of the process. It might of been the prices that brought us in but it was definitely the service that will bring us back in the future! More

Great Salesman Oren was very fair and worked with us on the price. He even came in on his day off to take me on another test drive. He showed us everything about t Oren was very fair and worked with us on the price. He even came in on his day off to take me on another test drive. He showed us everything about the car and was very clear in his explanations. We have purchased a car from him in the past. Would recommend him to anyone looking for a car. It was great. Thanx, Jan More

Got exactly what I wanted Aftrer searching for 2 months for a new car like I really liked and could afford, and not finding anything that I really liked, my friend/co-worker re Aftrer searching for 2 months for a new car like I really liked and could afford, and not finding anything that I really liked, my friend/co-worker recommend Oren Ferguson at Honda of Joliet. Oren was the best car salesman I have ever dealt with. He listened carefully to my list of what I wanted and asked about my family who be riding in the car and found me the perfect car at a price I could afford. He was very knowledgable and showed me how everything worked and made sure I was comfortable with everything about the car before I left the dealership. There was no pressure to buy and he was very organized and it didn't take long to close the deal and finish all of the paperwork. I highly recommend Oren. Everyone there was very friendly and helpful. More

First class service and car knowledge by Starr Was in need of a new car because ofcostly repairs needed on my current car. Starr worked with me on my desired car model and had me driving away in a Was in need of a new car because ofcostly repairs needed on my current car. Starr worked with me on my desired car model and had me driving away in a new car that day at a fair price. More

I agree! Buy your car from Oren Ferguson! Oren demonstrated his passion for the Honda brand and provided superior customer service from start to finish. He is genuine in his approach and I am Oren demonstrated his passion for the Honda brand and provided superior customer service from start to finish. He is genuine in his approach and I am confident that I made the best decision to buy from Oren and Honda of Joliet. Thank you for making the process painless. Nancy More

Buy you Car from Oren Ferguson Coming from Sales and Customer service, our expectations are high. Those expectations were exceeded with our experience at Honda of Joliet. In fact, Coming from Sales and Customer service, our expectations are high. Those expectations were exceeded with our experience at Honda of Joliet. In fact, although they didn't have the 2016 fit in stock when we needed it, we passed up another opportunity to buy it at another dealer where their service and my trust in them was lacking. Yes, you heard it right- we chose to buy a different car from Oren event though we could have gotten our first choice at another dealer. I really appreciate the way that Oren does business. He is very up front and gives a good deal from the beginning. The other dealers I dealt with didn't offer the best deal up front - I had to negotiate down where they met Oren's price, but was stingy about it. I truly felt that Oren wanted us to be happy and encouraged us to go get the Fit at the other dealer if that was the car we wanted. Again, we chose to get a vehicle from Oren because of the way he did business. We are very happy with our Honda Civic and very pleased with the the process at Honda of Joliet. More