The Honda Superstore of Joliet

Lack of Knowledge Service took an extended amount of time to complete. Granted, it was a big job (blown head gasket), but it took a long time for them to figure out the Service took an extended amount of time to complete. Granted, it was a big job (blown head gasket), but it took a long time for them to figure out the problem. Then, after repairing the head gasket and camshaft, they could not figure out how to start the car due to an aftermarket remote start. My husband was able to look up the instructions to reprogram it online and sent Mike T. the info via email. Mike could not find it himself! After all this the remote start, which functioned fine prior to service, is now disabled - not by my request! I am very disappointed with the overall lack of knowledge of the service team and their failure to want to win my future business by ensuring the function of the remote start. I am just going to live without remote start for now, because I will never take a vehicle to Honda of Joliet again! More

Professional Service at Honda of Joliet Professional and friendly dealership. Mike, the service associate provided me with an exact description of the work to be performed and when it would Professional and friendly dealership. Mike, the service associate provided me with an exact description of the work to be performed and when it would be ready. More

FRIENDLY PEOPLE and a fair price I never used to go to dealers for service because I heard they were expensive. But after bad experiences at local mechanics I figured I would try out I never used to go to dealers for service because I heard they were expensive. But after bad experiences at local mechanics I figured I would try out Honda of Joliet to service my Honda . The people where friendly and inspected the car thoroughly and gave me a price that in some Cases was even cheaper than other garages. Plus I don't have to worry about after market parts. More

Helpful and friendly My father was the one who found this place by using the website auto trader.com. When we arrived at the dealership a woman named Jennifer was very kin My father was the one who found this place by using the website auto trader.com. When we arrived at the dealership a woman named Jennifer was very kind and she directed us to Roy Hollaway. Roy was a good sales and leading consultant because he helped us find a car witching our price range and model. Overall he spoke to my father and I in a very respectful and friendly manner. More

Excellent service Have been coming here for years and have been extremely satisfied every time. Mike Tatera is extremely professional and honest. I would recommend Mike Have been coming here for years and have been extremely satisfied every time. Mike Tatera is extremely professional and honest. I would recommend Mike and the service department as a whole. More

Great dealership - all departments!! I have been a customer of this dealership for decades. I believe I may have already written a review on this site, but the actions of this dealership I have been a customer of this dealership for decades. I believe I may have already written a review on this site, but the actions of this dealership in the last six months deserve an additional positive review. In December, I was in need to purchase a vehicle quickly. This dealership made the process very easy considering my need to buy a new vehicle quickly and the holiday season. I dealt with several departments during the process of this purchase, and they were all were pleasant, professional, and service-oriented. I have always loved the service department at this dealership. All of the work on my Honda vehicles have been done at this dealership. Recently, I had a flat tire. I am not able to change my tire because of a disability. The service department didn't hesitate to provide me assistance with getting the tire changed. While having service done, they are great about offering rides to/from my home; they are communicative, professional, and courteous. Always providing good customer service is the motto of this dealership. More

Good but slow waiting Waiting times for service inspection are way to long! And there is no car loaner available unless you made an appointment prior to date of service Waiting times for service inspection are way to long! And there is no car loaner available unless you made an appointment prior to date of service More

Honest, fair, good experience, no problems We've purchased two cars from Honda of Joliet, both using the internet, after being referred by a friend - 2007 and 2011. Very pleasant purchasing ex We've purchased two cars from Honda of Joliet, both using the internet, after being referred by a friend - 2007 and 2011. Very pleasant purchasing experience, no problems or hassles. We've taken the cars in for scheduled service and have treated fairly and honestly. Free wi-fi in the waiting room is nice. Definitely give this dealer a try - you should have a good experience. More

Awesome Service! Shahera & Nelsen are the best team to work with at the dealership. Shahera was proactive in reaching out to my husband regarding the mileage on his le Shahera & Nelsen are the best team to work with at the dealership. Shahera was proactive in reaching out to my husband regarding the mileage on his lease. With only 9 payments left and being close to going over his miles, he was able to upgrade his lease to a 2016 vehicle at a lower payment. We love this dealership so much we have had our daughter and one of our sons get vehicles from this location. We will be customers for a long time to come. Our time at the dealership was like hanging out with friends we've known forever. Nelsen is the coolest sales guy we've come across and we will definitely be doing future business with him. More

Brought in old Honda Civic Michael Tatera was my service advisor and pointed out a few things that needed to be done (Oil Lieak from the Oil Pan Gasket an a broken rear link pin Michael Tatera was my service advisor and pointed out a few things that needed to be done (Oil Lieak from the Oil Pan Gasket an a broken rear link pin. More