The Honda Superstore of Joliet

Either you or Meineke Car Care in Romeoville need to take accountability to whoever stripped the oil plug in my car, charging $600 to the customer for an issue that wasn't even caused by the customer is not accountability to whoever stripped the oil plug in my car, charging $600 to the customer for an issue that wasn't even caused by the customer is not the way to solve the issue. More

Just this past week , we purchased a certified Pre owned Honda Accord from the Honda Superstore of Joliet . We couldn’t be more pleased and confident that we made the right decision when choosing our veh Honda Accord from the Honda Superstore of Joliet . We couldn’t be more pleased and confident that we made the right decision when choosing our vehicle. We had spoken to many dealerships but decided to go with Honda superstore . We arrived near closing time and we initially spoke to rohannna , and she was very nice and helpful in answering all of our questions. We returned in the morning to purchase the vehicle we were interested in .... Rohanna was not in that morning but we dealt with another salesperson named, Francisco. He was very nice as well , made us feel very comfortable , knowledgeable in answer to our questions, yet let us take our time deciding and was very patient with us . We then met a sales manager named Hardy Patel . He came in to answer some more of our questions and provide extensive and detailed information regarding the vehicle and its certified inspection. I have to give each of the employees we worked with , Rohanna , Francisco and Hardy a five star rating all around ! Great customer service , friendly and knowledgeable, and a pleasure to do business with them . Thank you !!! Keep up the great work, I’d highly recommend your dealership , Well Done!! ⭐️ ⭐️⭐️⭐️⭐️ More

Since January 25, 2019, after the finalizing of the purchase of my new HONDA ACCORD, I've had the grandest experience of great customer service from Mr. Ken Laing. Upon each visit to HONDA OF JOLIET's purchase of my new HONDA ACCORD, I've had the grandest experience of great customer service from Mr. Ken Laing. Upon each visit to HONDA OF JOLIET's SUPERSTORE, it has been my delight & pleasure to be warmly, greeted by Mr. Ken Laing. He does take time out of his loaded schedule to recognize me as a valued customer. Fundamentally speaking, Mr Ken Laing is a premiere employee, representing your solid establishment, in a superb way. Whenever, I visit your location I anticipate seeing his smiling and cheery face. Respectfully yours, Doretha F. Ross More

Not enough words allowed to say enough about Joliet Honda. On my 4th Honda 2nd from here. Thanks Ken Laing AWESOME to work with! Had finance issue with bank. Ken and John helped work it out to get car Honda. On my 4th Honda 2nd from here. Thanks Ken Laing AWESOME to work with! Had finance issue with bank. Ken and John helped work it out to get car earlier than waiting a week on the bank. Very friendly/family atmosphere there. Defiantly a first choice. More

Worst customer service ever! Do not take your vehicle here for service. They will treat you like your dirt and not care about you and your vehicle. I made the mistake of going here for service cause of a here for service. They will treat you like your dirt and not care about you and your vehicle. I made the mistake of going here for service cause of a noise coming from my A/C and they refuse to fix it and the car is under warranty and only has 12k miles. Worst dealership I’ve ever dealt with and will not return. More

On Friday, August 28, 2020, I purchased a 2018 Honda CRV from Honda of Joliet. I was told that a trained Honda technician put the vehicle through a comprehensive 182-point inspection. Within days I noticed from Honda of Joliet. I was told that a trained Honda technician put the vehicle through a comprehensive 182-point inspection. Within days I noticed a noise coming from the front driver’s side and faulty brakes. On Monday, August 31, I was back at the dealership to have the vehicle I had just purchased in for service. The dealership found the issue to be the tires and ordered new tires for my vehicle. This took more than two days after waiting for the sales manager Javier to approve the sale. I picked up my vehicle on Thursday evening, noticing that Javier purchased Advanta Tires (please click on Advanta for more info.) to replace the brand-new Bridgestone tires that were originally on the vehicle at the time of purchase. Looking online, Consumer Reports found the Advanta had an average tread life of 44,500 miles compared with an average of 71,000 miles for all the tires. Additionally, no US retailer sells these tires! At this point, I was very disappointed in the level of service and lack of attention to detail this dealership has taken. When I spoke with Javier he was very dismissive and gave a very inadequate explanation. As I drove the car home, I noticed the noise I was hearing before was worse. Now, I must make an appointment with another Honda dealer and purchase new reliable, quality tires. I left the dealership very disappointed. The next morning I found the owners of the dealership, The Korallus Family, who own Honda of Joliet, Honda of Lisle, and Infiniti of Naperville. I emailed the three members listed as owners. Mike Korallus of Infiniti Naperville was the only owner to respond to my email. After speaking with Mike, I felt more at ease. However, here we are Tuesday, September 7 and no resolution. I would have loved to write a rave review on how happy I am with my purchase, sadly that is not the case. This dealership is taking advantage, putting their consumers at risk. I cannot believe that this dealership purchased counterfeit tires to place on my vehicle, this is especially alarming since all of the vehicles on their lot have quality tires such as Bridgestone, Continental, and Michelin. DO NOT PURCHASE YOUR VEHICLE FROM THIS DEALERSHIP OR ANY OF THE OTHERS THIS FAMILY OWNS. More

They have zero care for their customers. "The vehicle I purchased is great, minus a few things the dealership apparently deems not their responsibility. One of those is having customer servic "The vehicle I purchased is great, minus a few things the dealership apparently deems not their responsibility. One of those is having customer service. I have purchased many cars, used and new and I will NEVER purchase or recommend anything from this dealership. I purchased a vehicle at the end of June and it already needs 500 dollars in maintenance (which I'm told I'm not being ripped off on by the dealership). The 182 point inspection states it meets their standards, they just must not have good ones. This vehicle should not have any issues and was purchased to go on a family vacation. I drove 8 hours from Overland Park, KS to buy this vehicle from them and take it out to on vacation. It has had maybe 2 thousand miles or 3 max put on it. Not enough to do damage. I'm appalled at the lack of care I received. If someone would have simply acted like they care, I wouldn't have taken such issue, but I'm sure this is my fault. I need to specifically ask when the last time the transmission fluid was changed or when a flash update was done. It's my error to have believed I was dealing with people who actually want repeat customer business." More

Absolutely the most Amazing Person to work with / I would highly recommend! Easy to work with and very knowledgeable! I had some issues and they where dealt with right away! highly recommend! Easy to work with and very knowledgeable! I had some issues and they where dealt with right away! More