The Honda Superstore of Joliet

I had been shopping for a used car both by personal visits and by the internet for a week. I met many pressured sales people and salesmen who didn't seem to care what I wanted. I wasn't looking for a visits and by the internet for a week. I met many pressured sales people and salesmen who didn't seem to care what I wanted. I wasn't looking for a Honda but stopped at Joliet Honda to see their pre-owned inventory and met Ron Schwinnen. Ron was a breath of fresh air and was straight forward with me. He was helpful, honest and listened to what my needs and wants were. He made an experience that I was nervous and weary of, a pleasant and easy time. Even though I was pre-approved and planned to use my bank for financing, Ron and Suzanne were able to give me a comparable rate through their company. This just took out another step I didn't have to do which made this transaction more convenient for me. All in all, I would say I had a very friendly and professional experience with Honda of Joliet and would highly recommend them. Thanks to everyone there! Lori More

I just purchased a 2009 Honda Pilot AWD Touring from Honda of Joliet and had a terrific experience. I have bought many cars in my life and this was by far the easiest and best experience so far. I hav Honda of Joliet and had a terrific experience. I have bought many cars in my life and this was by far the easiest and best experience so far. I have been researching the new Honda Pilot for over 6 months. I made my purchase last weekend and could not be happier. I sent internet inquiries to over a dozen Honda dealers in the Chicago area and I was lucky enough to connect with Jim London at Honda of Joliet. Jim is in the Internet sales department and he was great to work with. We were able to reach our deal without ever having to set foot in the dealership. Quite honestly, I was a bit leery that once I showed up to buy the vehicle, that something would have changed. It didn't. I must have sent Jim 50 e-mails with a TON of questions - and he answered them all - usually within hours of me sending them to him Once we settled on the options, color and price - I arrived a week ago to finalize the transaction. It worked out exactly as Jim had promised. No games. No gimmicks. A great Honda product and an awesome sales person. I would highly recommend contacting Jim London if you are in the market for a new or used Honda. His e-mail is: jlondon_hondaofjoliet@gs.reyrey.com More

I took my Honda to this dealer for check engine light. It took five plus hrs before diagnosing problem, which was MAP sensor and they gave the car back to me. I bought it back in five minutes, same issue wit took five plus hrs before diagnosing problem, which was MAP sensor and they gave the car back to me. I bought it back in five minutes, same issue with driving and engine light. I was there from 1:56pm to 5:00pm that day. The next day they did not call me, so I called at about 5:00pm and they said it was the IAC valve. I do not understand why would the mechanic give me the car back without test driving? The service manager Kevin Stratton, do not know how to talk to customers. He cannot even talk over the phone in a nice manner. He did not help me at all and I just went back and picked up the car and changed the IAC sensor myself. I will never go to this dealer again. This dealership is less than 15 min from my house but I will be happpy to go to a dealer over an hour away. More

I purchased a used car (2000 Mitsubishi Mirage) from Ted Turresi at Honda Joliet back in March and was extremely happy with the entire experience. Ted was always helpful and friendly, and I never felt press Turresi at Honda Joliet back in March and was extremely happy with the entire experience. Ted was always helpful and friendly, and I never felt pressured to purchase a Honda or a more expensive or new car. He explained everything step by step, and in a genuine manner so I felt comfortable asking any questions or voicing any concerns. We looked at, and tried out, various used cars until we were both comfortable we had found the one for me, in my price range. Ted ensured the car had passed all inspections before confirming it was ready for purchase, and took the time to make sure I was 100% confident before driving off the lot. I have had my car for over 6 months now and am very happy with how it has been running - reliable and economical, no major problems, no surprise services or repairs needed. Thanks Ted, I was very pleased with my purchase and would recommend you to anyone in the market for a new (or used) car. More

It was a joy to buy my 2008 CRV and dealing with Mike Debenedetti was a wonderful buying experience. It was a long ride from Munster, IN, but I highly recommend the drive to Honda of Joliet to buy a new Debenedetti was a wonderful buying experience. It was a long ride from Munster, IN, but I highly recommend the drive to Honda of Joliet to buy a new vehicle. Thanks Mike and I'm spreading the word in Northwest Indiana. Corrie Lenting More

I dealt with Mike De Benedetti quite a bit regarding the purchase of my 2008 Honda Accord EX-L. I would and WILL recommend him and Honda of Joliet to anyone. He was very knowledgeable of the car, extremel purchase of my 2008 Honda Accord EX-L. I would and WILL recommend him and Honda of Joliet to anyone. He was very knowledgeable of the car, extremely patient and answered all of my obsessive questions,and most importantly he got me exactly what I wanted, for the price I wanted ! I am so so so pleased with my car and the professionalism of Mike and the Honda of Joliet team. I would not hesitate to buy from them again ! Thanks again, Mike ~ hope to send you more customers soon!! ~Amy Ellis A Very Happy Customer! More

First off, I noticed that Honda of Joliet had a VERY high rating in comparison to all the other Chicagoland dealers. Then, I realized that not a single review was about their service department! We purcha rating in comparison to all the other Chicagoland dealers. Then, I realized that not a single review was about their service department! We purchased an '07 Fit and then an '04 Pilot from them and are pretty happy with both vehicles and we are also thoroughly satisfied with the whole experience much like everybody else. Their whole staff is very friendly and helpful and understanding when problems occur. BUT, my biggest problem is that many times it takes a couple of trips to get things right with maintenance. Just today, my wife had the Fit in for an oil change and tire rotation. She called ahead of time and they said they'd get her right in. An hour and ten minutes later they told her it was done and to pay and the car was in the service bay. After paying, the car was MIA for 10 minutes. 3 people could not locate out Fit. Then, finally my wife saw our car with two people in it making a turnaround in the adjacent hotel parking lot! (why?) Was somebody taking it for a test drive? Who knows. They exited the car and left before she could approach them. An hour and 20 minutes total. My Pilot had a flashing light come up when I turned on the ignition and then it went away. I described the problem specifically and was told to bring it in. When I got there the girl at the service desk told me it was warning me that an oil change was coming up, but I didn't need to bring it in until the light stayed on. So, I wasted a trip and time and decided to get my oil changed early. I have several other examples that I could mention (and keep in mind we've only had service about a dozen times - mostly routine maint), but due to constraints I won't go into detail. Bottom line is the people at the service desk don't know much about their products and there's a huge lack of communication between them, the mechanics and the parts department. I've made several extra trips to get things right. AND, they have made things right and were apologetic, but they should be good enough to get things right the first time, most of the time. I have a total lack of confidence in their service department and would not recommend service there. However, their sales experience was vgery good. Oh yeah, almost forgot. When we had our Fit for a whole 2 months and had it in for an oil change, Honda put a ding in our passenger door. They had no room to put any cars and all were parked far too close to each other. They fixed it for free, but you can see it if you look closely... More

i purchased a honda civic from the Honda of Joliet. i purchased a honda civic from the Honda of Joliet. i now know why i was refered. within two days i drove a new civic off the lot. i was a i purchased a honda civic from the Honda of Joliet. i now know why i was refered. within two days i drove a new civic off the lot. i was approached by Ted Turresi on the first day, who walked the dealer lot with me and explained in great detail the specifications for each vehicle i was interested in. with NO pressure whatsoever i told Ted i would be in again and he handed me a card. the sale of the car went as planned i was happy to give Honda of Joliet my business. Thanks to Ted Turresi Vince/manager and Larry/finance both helped greatly in sale being final. More

My first experience with Honda of Joliet was in 2002 when we purchased our first Odyssey. Back then, they were the hot, new thing and you had to pay sticker price. I didn't enjoy that but at least the deal we purchased our first Odyssey. Back then, they were the hot, new thing and you had to pay sticker price. I didn't enjoy that but at least the dealership didn't try to sell me a bunch of add ons and they were very pleasant. It was time for a second Odyssey so I got quotes from all of the local dealers over the internet. Jim London gave me a fantastic quote on a new Odyssey--lower than any of the local dealers. When we went in for a test drive, Jim was tied up with customers. He knew we were in a time crunch with three kids in tow, so rather than asking us to wait for him to finish, he asked Mike DeBenedetti to help us out. I really appreciated that he respected our time and that team work seemed to be important at Honda of Joliet. Mike was very pleasant and professional, knew we were just there to test drive and didn't try to pressure us at all. Jim was very helpful in answering all of my questions on the phone the following day & Mike was great when we went in to finish the deal. I appreciated that the great price I was quoted was never changed, nor did Mike try to pressure us into purchasing add ons. Also, Larry Holcombe, our business manager, was friendly, fast, and efficient. He explained our options, but again, no pressure. Overall, this was about as pleasant of an experience as car buying can be. Way to go Honda of Joliet! Thanks for the great deal and the great service. I wish all car dealerships were like this! More

Would I recommend Honda of Joliet? You bet. Would I drive from Chicago again to deal with these folks? Absolutely. And, no, I don’t work for them. In fact, I’m new to the Chicago areaand found them through t from Chicago again to deal with these folks? Absolutely. And, no, I don’t work for them. In fact, I’m new to the Chicago areaand found them through this site. I wanted to buy out the end of a leased Honda Accord. I emailed several area dealers hoping to find one that where the process would not be a hassle or a scam. I found Honda of Joliet late in my search for a dealer. I emailed questions to Josh Casey, one of their internet salesman, so he’d get my email at the beginning of work. I received a courteous and complete response from him by 10:30 AM. Two more quick emails and a phone call later the details ( our situation required some titling changes) were all set. I knew how the retail rollover would work; I knew how much it would cost. I made an appointment to see Josh at 11:45. When we got to the dealership, Josh met us immediately and was friendly, open and helpful. There were no ‘last-minute changes.’ We chatted, he took our information and sat us down in the lounge to wait for the paperwork, including the financing, to be processed. Shortly he took us in to meet Larry Holcombe, a business manager. I expected the usual flim-flam, but got none. The numbers Josh gave us in the earlier emails were the numbers Larry showed us. Larry was open, efficient and easy-going. No pressure. He helped us get advantageous financing. He took us through the paperwork. Yes, he presented the possibility of aftermarket warrantees, but he did so in a way that was clear, reasonable and left entirely to us. There were no other ‘add-ons’ to wrangle with. We were done in twenty minutes. While we were finishing, Josh was put the new plates on our car and took it for a complimentary wash. A retail rollover on a lease is not exactly a high profit deal. Nevertheless, Josh and Larry gave us ample time and considerable expertise. They were fair, low-key, polite and pleasant. We were done, very satisfied and headed home by 2:30PM on a deal that started by email around 10:30 am and included a 45 minute drive to the dealership. I’ll make that drive and deal with these folks anytime. More