Back

The Honda Superstore of Joliet

Joliet, IL

4.7
1,393 Reviews
At Honda Superstore of Joliet we offer new Honda cars, along with used cars, trucks and SUV's by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Joliet and Plainfield. For years, our financial staff at Honda Superstore of Joliet has offered expert advice for those seeking the a great Honda car loan or lease. Our service doesn't stop there. Joliet and ...
Contact Dealership

3225 Plainfield Road

Joliet, IL

60431

Directions

By Type

Showing 1,393 reviews

November 30, 2011

Oren Ferguson was the sales person I worked with. Second time customer through Oren need I say more? Very respectful of me the customer and my needs. Next time i get a car it be with Oren also. More

by bweilan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1
November 30, 2011

The salesman that I had was Oren Ferguson and he was able to answer all of my questions. He answered them quickly and was very very knowledgeable. It was the first time I had taken a test drive and he m More

by shariwood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oren Ferguson
November 27, 2011

Josh and their team went out of their way to make my deal happen. They were courteous, professional, and made us feel right at home during the whole process. More

by latanski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Tornabeni
November 25, 2011

Without a doubt would buy a car from here again. Sales staff was great, not pushy and easy to work with. Financing office was good as well. Great deal on a vehicle and very satisfied all around. Store is More

by pella cholla
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike De Benedetti
November 24, 2011

The price paid reflected the lowest 25% of the Ridgeline's pruchased, based on internet data. I did not know this prior to purchasing the truck, but was an unexpected surprise. After purchasiung More

by Barcode57
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike DiBenedetti
November 23, 2011

The Honda team in Joliet went way out of their way to make sure I left as a happy and well informed customer. A purchase of this size can be a little frightening and they allowed me to come to my own dec More

by OzzieMorrison
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tricia, Mike D., Andrew, Suzanne
November 23, 2011

I bought my 2011 Odyssey at Honda of Joliet after checking 3 Honda dealers closer to my home in Naperville - this is the 2nd Odyssey I purchased at this delaership, and the reasons remained the same: More

by driscollpatrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Di Benedetti
November 22, 2011

I was recommended by Craig Dixon to see Josh Tornabeni at Honda of Joliet. In the past, looking for a car has been something that I have not looked forward to as my past experiences have not always been ple More

by dolphinsj1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Tornabeni
November 13, 2011

I went to Honda of Joliet to see if they would match the price I was given at another Honday dealership. Josh went out of his way to help me and make it easy. I was tired of the nonsense from another deale More

by Stevemj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Tornabeni
November 09, 2011

WARNING: Do NOT do business with Honda of Joliet!!! On WARNING: Do NOT do business with Honda of Joliet!!! On September 10, 2011, my husband and I had stopped in to the Honda Superstore to test drive a More

by aimee122
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Orin Ferguson
Nov 26, 2011 -

The Honda Superstore of Joliet responded

Thanks aimee122 for sharing your experience. Your explanation of the events of that Saturday evening does not fall on deaf ears. This definitely illustrates that we aren’t perfect although we try to find ways every day to get closer. We do make mistakes; we have had disagreements, especially when it comes to something as difficult for the customer as car shopping. We also try to make the test drive experience as safe as possible, for the customer as well as ourselves. The sales force takes rides with people every day and in order to minimize danger to all we have instructed our team to try and leave the features and buttons alone until they are back and off the road, making sure to eliminate all distractions. We try very hard to treat everyone here with the utmost respect, honesty and dignity. We are a family owned and oriented dealership that embraces the principle that growth and change are based on both positive and negative opportunities. We have a policy where an employee is subject to three verbal or written warnings within a year’s time to warrant being fired. We will not fire someone for making a mistake that doesn’t involve theft, endangerment or injury to another person. We definitely take a persons’ track record into account when assessing any situation like this, and most folks out there wouldn’t want to work for an establishment with a policy of shoot first and ask questions later mentality. It is unfortunate that there was truly no way offered for us to make amends short of terminating Oren, a long-term and well regarded employee. We believe that the situation was definitely not handled correctly, that at some point the best deal was to make no deal at all. Unfortunately this has presented a very stressful situation for all of those involved, especially those directly affected by the disagreement. Please accept our continued apologies and understand that we are humans on our side of the desk too.

More
...
129
...