The Honda Superstore of Joliet

Best experience great staff most definitely I truly recommend Honda from Joliet everyone is very helpful the staff was patient. Manny orizaba was very helpful letting us choose our vehicle gave us grea recommend Honda from Joliet everyone is very helpful the staff was patient. Manny orizaba was very helpful letting us choose our vehicle gave us great options. I have to say out 2023 Honda odyssey’s was the best option for our family so thanks manny we will definitely come to you again for our next vehicle… More

The Dealership was professional and friendly helped us find what we needed as well as stayed late to make it happen find what we needed as well as stayed late to make it happen More

Manny was very knowledgeable and answered all of my questions. Everyone at the dealership was very nice and accommodating. questions. Everyone at the dealership was very nice and accommodating. More

Manny was amazing to work with he was not to pushy very nice and makes you feel comfortable if ur buying a vehicle. nice and makes you feel comfortable if ur buying a vehicle. More

The whole process and experience exceeded my expectations and would definitely recommend Honda, particularly Manny the sales personnel, thank you! and would definitely recommend Honda, particularly Manny the sales personnel, thank you! More

Friendly, quick, huge help on a short notice, strongly recommend to my friend, family keep up the good work recommend to my friend, family keep up the good work More

Chris Sem at Honda of Joliet was the perfect partner during the search for our new Accord. He was very helpful in locating just the right vehicle for us, and the purchase and delivery process went smoo during the search for our new Accord. He was very helpful in locating just the right vehicle for us, and the purchase and delivery process went smoothly. Thank you! More

This has been the most pleasant car buying experience ever. Manny was a pleasure to work with and made the car buying experience great! I will recommend Honda Joliet to anyone buying a car and will defin ever. Manny was a pleasure to work with and made the car buying experience great! I will recommend Honda Joliet to anyone buying a car and will definitely return in the future when I am ready to purchase again. The service is amazing every time I walk in there. Very friendly and never pushy! Awesome job Honda and a special thanks to Manny!!! More

We purchases a car and had a good experience with honda of Joliet. My sales consultant was Chris , he was really good sales consultant we ever met, he always answers your questions, if anybody is lookin of Joliet. My sales consultant was Chris , he was really good sales consultant we ever met, he always answers your questions, if anybody is looking for Honda then we recommended honda of Joliet. They have best inventory and pricing. We will suggest definitely this dealer to all my friends and family in our community. Thank you Honda of Joliet and team. More

My wife and I bought a Used Mazda 3 hatchback from this dealership on Sept. 9 2022. On the sales side of things, I had no issues at all with Joe Parra. He did an excellent job and was very communicative wi dealership on Sept. 9 2022. On the sales side of things, I had no issues at all with Joe Parra. He did an excellent job and was very communicative with everything and I highly recommend you work with him. Heck, everything was going really smoothly and pleasantly until I got to the financing part. For that, the gentleman who helped my wife and I was Eddie Huerta. The issues came when it came time to locking in my desired APR with the lenders. Eddie was able to get our desired APR from a lender and I signed the little paper that says "yes I'll buy if that rate sticks." Afterwards, my wife and I sat in Eddie's office getting ready to sign off on all the paperwork. About halfway through the finance process, Eddie presented to us that our vehicle that we wanted to purchase needed to have GAP insurance on it before it was sold to us at the agreed APR that the lender presented. I was taken off guard since I had never heard of this before after buying a number of used cars from dealerships myself and so I asked Eddie for clarification. I said to Eddie, "if I don't buy this $1200 GAP insurance then the lender won't approve me for that APR is that correct?" to which he said Yes to. After a few seconds of confusion, my wife and I decided to just go for it since we had spent quite a bit of time already at the dealership and we wanted to give our sales person the sale. After the sale, I went and called my lender and asked them to clarify if that they required me to buy the Gap ins as I was told by Eddie, in order for them to approve me the APR. The lender replied that GAP ins is optional and was NOT required for me to have to guarantee the APR. I went to the dealership again and spoke to the sales manager, Hardy Patel. Mr. Patel was very insistent on not trying to understand what happened and kept beating around the bush regarding my issue. Eventually, I was able to speak with Eddie about a week after the sale and I brought up what he had said regarding the GAP INS and to my expectation he starts retracting back what he said to my wife and I on our initial meeting regarding the GAP INS Requirement. He reiterates that of course it was optional and was never required but my issues comes with the fact that he falsely said in front of my wife and I that it WAS required for us to buy (additional $1200) in order for the lender to give us our rate. That experience left a bad taste in my mouth on how far dealers/finance managers try to eke out extra profits from vehicle sales from customers trapped in the finance department. Overall: Sales experience was great. However, the Finance Dept. fell short on being honest. More