The Frederick Motor Company

Exceptional, professional, and personable. This describes our experience with the dealership and more importantly our Salesperson, Walter Smith. This was our first experience with this dealership describes our experience with the dealership and more importantly our Salesperson, Walter Smith. This was our first experience with this dealership and with over 30 years of experience buying a new vehicle, we have never been treated with such respect and courtesy. Amazing experience and we will certainly recommend to our family and friends. More

Helpful without being pushy. Friendly staff. Organized. Communicates that service and satisfaction is very important to them. Definitely recommend for new car purchase. Did NOT pester me about purchase wh Communicates that service and satisfaction is very important to them. Definitely recommend for new car purchase. Did NOT pester me about purchase which is important to me. More

Scott's professionalism is the best in the business. We actually had an enjoyable car buying experience and will recommend him to all of our friends. He took care of us throughout the entire process. We actually had an enjoyable car buying experience and will recommend him to all of our friends. He took care of us throughout the entire process. Scott will be the first person that we call when we purchase our next vehicle. More

We had a positive experience and were able to get the car we wanted. The communication was adequate and complete. The staff was courteous and professional. car we wanted. The communication was adequate and complete. The staff was courteous and professional. More

Customer service was excellent. Chris Curry was very proffesional and he followed up by calling after a few days to make sure we were still satisfied. I will tell all myfriends about the excellent serv proffesional and he followed up by calling after a few days to make sure we were still satisfied. I will tell all myfriends about the excellent service. More

I have purchased about 4 cars in my life... all from carmax or a private sale. I have never wanted to go into a dealer and buy a car, because i have pulled up multiple times just for service and 3 peop carmax or a private sale. I have never wanted to go into a dealer and buy a car, because i have pulled up multiple times just for service and 3 people try to sell me a car before i reach the door. I was expecting the same when i went to the Frederick Motor Company, but was greeted by Walter and the whole experience was easy and got exactly what I wanted. I had already began talking with Koons and Jerry's Ford through email, but i did not feel like it was a big deal to them. I would write an email and they would write back 2 days later and i was directed to and contacted by several people and did not have a dedicated person to help me out. Walter helped out a lot and was very knowledgeable. I didn't have time to ask any questions, because he had already answered them. He was very patient, and would recommend him to anyone. He went out of his way to make sure i got what i wanted and knew how everything worked. More

Andy was awesome! We are definitely recommending him to family and friends who are looking to purchase a new car. Everyone went above and beyond to make our experience quick and painless. family and friends who are looking to purchase a new car. Everyone went above and beyond to make our experience quick and painless. More

Very relaxed atmosphere, no pressure sales, very knowledgeable on the product. They put up with my test driving several vehicles to find the one that fit my needs and wants, across brands too! I ha knowledgeable on the product. They put up with my test driving several vehicles to find the one that fit my needs and wants, across brands too! I have used the service dept. in the past and they too,... One listen to my concerns, and second and most important, get the job right the first time. They even let me watch a repair being performed because of my concern that it be performed to my satisfaction. I am not the easiest person to deal with when it comes to the maintenance and care of my car. I keep them perfect mechanically. This is the Fifth new vehicle I have purchased from this dealership since 1995. I have, in that time, purchased from two other dealerships. To be honest, the other two dealerships (VW and Honda) were below average in service and sales treatment. Five out of Five stars to Frederick Motor Company. More

We were looking at the new Ford Cmax with everything except the vista roof. They had one in stock and we went in for a test drive. Chris greeted us on the lot and was very friendly. He asked us a few qu except the vista roof. They had one in stock and we went in for a test drive. Chris greeted us on the lot and was very friendly. He asked us a few questions about what we were looking for, and then he got the car for us. He gave us a quick run down of some of the features that the vehicle had, and then we gave the car a spin. He was very knowledgeable about the car and shared this information professionally and without bias. We ended up purchasing the car that day, and Chris was very helpful throughout the process. Would recommend the dealership, car, and customer service! As far as the car, we are getting 52 mpg on our regular commute consistently, which is even better than the 47 mpg EPA rating. More

I had a great experience buying a new car with Frederick Motor Company. They worked really hard to get me the car I wanted at the price point i needed to be! I had multiple employees working with me to help Motor Company. They worked really hard to get me the car I wanted at the price point i needed to be! I had multiple employees working with me to help me through the process. I am very satisified with this sales department! More