Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
The Frederick Motor Company
Frederick, MD
640 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
640 Reviews of The Frederick Motor Company
January 28, 2016
Poor Salesman I can't speak for the dealership as a whole but my first car buying experience with Frederick Motor Company was horrible. From walking in the Salesma I can't speak for the dealership as a whole but my first car buying experience with Frederick Motor Company was horrible. From walking in the Salesman, Shannon Beall, seemed to have very little interest in selling us a vehicle. It seemed a pain for him to walk outside and see if the vehicle had been dug out from the snow. When we sat in it, he was hardly helpful and seemed to be trying to convince us not to buy the 2016 Mustang, the car my fiance and I came to look at. He sadly lied to me on multiple occasions and the most comical part is he told me to go to Sheehy (who has way better reviews) and buy at their cheaper price, with a sense of arrogance that their online prices are false (which every review I found says quite the contrary). When I asked about any incentives, or why I should buy from them, he only bashed other dealership is a very vague way and told me why I shouldn't buy from these dishonest dealerships, which according to him, was EVERY other dealership. It was very disrespectful and uncomfortable. It honestly felt as if the night was a complete waste of my time and wish I never went to Frederick Motor Company. The only saving grace was that it was slightly comical to meet a salesman who seemed so disinterested in selling a product. Also interesting to find out that the reason my mom shied away from the Edge was because of her experience with the Shannon at Frederick Motor Company. I can't say I recommend NOT going to Frederick Motor Company, though I won't be returning, but I can say, make sure you get a different Salesman. More
by bgreen88
Employees Worked With
Shannon Beall
January 08, 2016
Wonderful experience I've purchased and leased many cars over the years and this was easily the best experience i've had purchasing a car. The staff is prompt , friendly a I've purchased and leased many cars over the years and this was easily the best experience i've had purchasing a car. The staff is prompt , friendly and very knowledgable. More
by Lisa W
Employees Worked With
Roberto Lopez, Ashley King
January 03, 2016
Very pleased We had one day in which to buy a used car - not ideal shopping conditions - but we lucked out with Frederick Motor Company. Our salesperson was honest We had one day in which to buy a used car - not ideal shopping conditions - but we lucked out with Frederick Motor Company. Our salesperson was honest, knowledgeable, and helpful, and we couldn't be more pleased with the service we received and the car we purchased. More
by england
Employees Worked With
David Burda
December 18, 2015
Pleasant and No Hassle Jim was an easy to guy to talk to and he did not pressure us into buying the vehicle. He was very helpful and made buying a used vehicle an enjoyable Jim was an easy to guy to talk to and he did not pressure us into buying the vehicle. He was very helpful and made buying a used vehicle an enjoyable experience for me and my family. More
by HondaR
Employees Worked With
Jim Van Keuren
December 16, 2015
Excellent Service Walter and the dealership as a whole did an excellent job from the test drive, to price negotiation, to preparing the car to drive it off the lot. Wal Walter and the dealership as a whole did an excellent job from the test drive, to price negotiation, to preparing the car to drive it off the lot. Walter took the extra time necessary to make sure I understood all the details about the car and helped me pair my phone to the car. More
by wpmahr
Employees Worked With
Walter Smith
December 03, 2015
Smooth, professional, no pressure and no hassel! Had the recent pleasure of buying a used Cadillac from salesman Mike Reimel and the guys at Frederick Motors used cars. Mike was courteous, profession Had the recent pleasure of buying a used Cadillac from salesman Mike Reimel and the guys at Frederick Motors used cars. Mike was courteous, professional and quite knowledgeable for a guy who is relatively new to car sales. He also posses a friendly and up beat sense of humor. Always nice to spend a few hours with someone who helps you find your own way around a vehicle and laughs at your dumb jokes at the same time. Certainly not my first car buying experience and honestly one of the most enjoyable. Thanks Mike...I will recommend you to anyone who I encounter who is in the market for a clean and fairly price used car. More
by JohnWaller
Employees Worked With
Mike Reimel
November 05, 2015
Pleasant Experience We knew exactly what we were looking for when we went in. Salesperson was very accommodating & helpful, answered all our questions but did not try to We knew exactly what we were looking for when we went in. Salesperson was very accommodating & helpful, answered all our questions but did not try to pressure us into something else. Very friendly. More
by nfrank
Employees Worked With
Kimmie Cunningham, Sales
November 01, 2015
Roberto Lopez is the best sales person I have encountered I lease a car every 3 years and Roberto Lopez is the best I have ever had. No one ever explained every button on a car like he did. I knew nothing a I lease a car every 3 years and Roberto Lopez is the best I have ever had. No one ever explained every button on a car like he did. I knew nothing about Subaru and this will probably be the only car I will ever get. His finance manager was fabulous also. More
by Susan C
Employees Worked With
Roberto Lopez
October 29, 2015
Great Price, Great Service, Will Be Back in the Future My husband and I were in the market for two new vehicles and were talking to a few Subaru dealerships. I worked with Roberto Lopez and I felt he was v My husband and I were in the market for two new vehicles and were talking to a few Subaru dealerships. I worked with Roberto Lopez and I felt he was very professional and not pushy. He answered all of my questions about the car, made sure I did not have any more questions and never tried to push features on me. I already new what I wanted on the car and what I didn't, so I really appreciated it. I told him what I wanted for my husbands car. Both cars we wanted were not in stock but he arranged to get both, and had both in less than a week. In addition he gave me very competitive pricing so that I did not have to go back and forth between dealerships to negotiate. In addition, my husband and I have busy schedules and were not able to get by until Monday at 7pm. That was no problem for them, Roberto and his staff made the buying process quick, painless, and exciting. Even my 11 year old son commented on how quick it was (we have done this a few times with him....). I highly recommend this dealership and especially Roberto! And for our cars- 2016 Legacy and 2016 WRX- they are AWESOME!! WE LOVE THEM! More
by NicolleHarris
Employees Worked With
Roberto Lopez
October 24, 2015
Walter , Walter, Walter Walter Smith could write books on customer service. He's know his product in and out. He can explain and demonstrate every part of the vehicle. We've Walter Smith could write books on customer service. He's know his product in and out. He can explain and demonstrate every part of the vehicle. We've bought three vehicles from Walter this past year, there's a reason, and it's Walter, Walter, Walter !!! More
by admarsh15
Employees Worked With
Walter Smith, Bunny Rose, Ashley King
