The Frederick Motor Company
Frederick, MD
Filter Reviews by Keyword
By Type
650 Reviews of The Frederick Motor Company
Found the car we wanted My wife and I were considering used Subaru Foresters and found one online at The Frederick Motor Company. We were looking for an SUV that had decent h My wife and I were considering used Subaru Foresters and found one online at The Frederick Motor Company. We were looking for an SUV that had decent hauling capacity but also featured a smooth ride, and the Forester 2.5 X Touring available checked off all our boxes. The gentleman who helped us, Dave Burda, was knowledgeable, friendly, fair, accommodating and, most importantly, very patient as we mulled over our decision. Excellent customer service from Dave and the other associates involved in the sale of the vehicle. More
Simply satisfied and happy at this time Was looking for good used car for the wife, needless to say it had to be a Chevrolet ( Malibu or an Impala not silver and with a sun roof per her) loo Was looking for good used car for the wife, needless to say it had to be a Chevrolet ( Malibu or an Impala not silver and with a sun roof per her) looked at a couple of these at other dealerships in the area, nice cars that I looked at, but they was missing something, just couldn't put my finger on what was missing, searched for that certain car for a little over a month, then my travels took me to Frederick Motor Company, and that's where I found that Chevrolet Malibu w/ a sunroof and not silver, and that's where I found out what was missing that I couldn't put my finger on, Good ole fashioned service, was greeted by Dave Bourda with a hand shake, told him what I was looking for and who the car was going to be for, this man listened and respected to what I had to say, it took a period of 7 days to make this sale happen, Dave was very professanal and patient, and a Chevrolet Malibu was purchased at Ford dealership, he starting with a handshake and finished with a handshake. Good place and Old Fashioned service goes a long way More
Good Deal Indeed ! I have had my used vehicle for over a month now and I am extremely happy with the vehicle and the service I received. I did my homework though. I did I have had my used vehicle for over a month now and I am extremely happy with the vehicle and the service I received. I did my homework though. I did a Car Fax and I had the car pre-purchased inspected and the repairs were very minor ( a leaky gasket) which I gladly paid for to assure the car was in the best shape possible. I highly recommend David Burda as a no hassle, straight up kind of a salesman. Easy to shop with and extremely helpful. More
Good things come to those that wait! The actual experience of buying the car was good. There was little hassle and all were professional in our dealing. There was no sales pitch. An offer The actual experience of buying the car was good. There was little hassle and all were professional in our dealing. There was no sales pitch. An offer was made and rejected. It took over two weeks to get together and make the deal, I have no problem with the dealer trying to make as much on a vehicle and at the same time I am trying to get the vehicle at a reduced price. The folks we dealt with were very sincere, courteous, and friendly. They went out of their way to make us relaxed. The only problem I have is that the car was not properly "inspected" before being put on the lot. I say this because a part was broken and fell off as we got in the back seat. It will be replaced by the dealer. In fact, the part was at the dealer's in a very short amount of time. Additionally, the Head Liner had many spots on it that came off quite easily with only a wet rag and some elbow crease. I think that should have been taken care of before putting the car on the lot.However, I do want to emphasize how great all the employees were at the dealership. Great job and a great experience. Thanks! And, the full tank of gas is appreciated!! More
Great deal from an excellent staff. Most dealerships have a bad reputation for over pricing vehicles on the lot and charging for unnecessary services in their shops. I continue to see Most dealerships have a bad reputation for over pricing vehicles on the lot and charging for unnecessary services in their shops. I continue to see the sales and servicing staff at this location because they have always been forthright, and provide such excellent customer service. These folks are a part of the community, and it shows in the way they care for their customers. When you visit this center you are met with not just top tier service, but a neighborly approach to customer interaction. The only thing more comfortable than my ride after a transaction with these folks is the transaction itself. I had the pleasure of working with salesman David Burda recently. It’s hard to add to your personal debt with a multi-year commitment and still leave feeling happy, but Dave and his team did the impossible. Dave is courteous, considerate, and he offered great perspective. He took the time to get to know us, and our needs, and put together a personalized list of priorities for us to consider in our search. Everything from recommendations on space, cargo hold, weather reliability, safety features, and the ever important budget was considered in his recommendation. All of our independent research aligned with his recommendations, which lends itself to my claims of honesty and personalized approach to the customer service experience. Dave’s input was instrumental in our decision making. More
It was great! We bought a used car for our teenage son. Everything was going well. Our salesman was very nice. However, when we picked the car up, the tank w We bought a used car for our teenage son. Everything was going well. Our salesman was very nice. However, when we picked the car up, the tank was only half full and we didn't get a full tank of gas as promised. I have a voicemail message recording from David saying that we would be getting that. They were closing for the day and I was too tired to turn around that day so I called him back immediately and left a message. Few days later, he emails me saying that he checked with his cleanup crew and they said they filled it up and maybe the fuel float was stuck. I checked with my son and he had just filled up the tank yesterday for $20. He has only driven approximately 20 miles at the most since we bought it. David is a very nice man. We enjoyed our sales transaction except for the gas bit. Yes, it's only $20 of gas but it's the principle. Thanks **Update** The manager replied to the feedback fast and I also heard back from David Burda. They mailed a check for $20 to reimburse my son. The fact that they are keeping their word and rectify the situation is commendable. So I updated my ratings. More
OUTSTANDING!!! Wonderful experience with everyone on the team. No nonsense, no sales pitch, no hassle. Everyone was friendly, spent time answering my questions and w Wonderful experience with everyone on the team. No nonsense, no sales pitch, no hassle. Everyone was friendly, spent time answering my questions and worked with my schedule. Thank you Jim & Kimmie:) More
Outstanding Overall experience with all the individuals we dealt with was truly outstanding. They took everything we asked about seriously and if they couldn't a Overall experience with all the individuals we dealt with was truly outstanding. They took everything we asked about seriously and if they couldn't answer a question they found someone who could. More
A relaxed & informative experience. My wife & I were in the market of a Subaru. We had an unfortunate experience with Fitzgerald Auto Mall and we felt that we didn't get all of the answe My wife & I were in the market of a Subaru. We had an unfortunate experience with Fitzgerald Auto Mall and we felt that we didn't get all of the answers up front. When we both went to Frederick Subaru, Roberto was very attentive, upfront with costs and trim differences between vehicles and most of all, no pressure. We both bought a brand new Outback & Forester and couldn't be happier. I strongly recommend Frederick Subaru; especially Roberto Lopez as your salesman. More
Positive Car Shopping Experience David made shopping for a vehicle a very pleasant experience. He answered all our questions/concerns and worked with us to make sure we were happy wi David made shopping for a vehicle a very pleasant experience. He answered all our questions/concerns and worked with us to make sure we were happy with our purchase without being pushy. We will definitely keep The Frederick Motor Company in mind when purchasing another vehicle. More





