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The Ford Store San Leandro
San Leandro, CA
515 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience.
Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 515 reviews
Verified Customer
January 16, 2024
Billy was assisting me and when he was unavailable Paul stepped in. I was surprised to pick up my car needing an oil change. I called Paul and he took care of it the next day! stepped in. I was surprised to pick up my car needing an oil change. I called Paul and he took care of it the next day! More
by Fanniehughes
Employees Worked With
Billy & Paul
January 16, 2024
Good communication. Friendly. Knowledgeable Owen was consistent in keeping me updated on the status of the car and warranty. Continued to share updates and set expectati Friendly. Knowledgeable Owen was consistent in keeping me updated on the status of the car and warranty. Continued to share updates and set expectations with a friendly and knowledgeable demeanor. More
by moxxyherrera
Employees Worked With
Owen
January 16, 2024
No one is ever accessible too hard to find help. I walked in I could not find a service advisor I called in I could not get anyone to pick up the phone. I went online and I didn't inquiry. No one re I walked in I could not find a service advisor I called in I could not get anyone to pick up the phone. I went online and I didn't inquiry. No one responded. The only person that was available to assist was the cashier area. More
by nrandhawa
Employees Worked With
Idk since no one was accessible
January 16, 2024
Called to make appointment. Was told service manager would call me. Waited 5 hours from first time l called to make appointment until I was finally able to call again and actual Was told service manager would call me. Waited 5 hours from first time l called to make appointment until I was finally able to call again and actually schedule an appointment. aUnresponsive to calls. Whey I showed up for my appointment l was told they couldn't get to my car until next week. I called for status several times with no one answering the phone. After two more days, service department was unable to More
by klibby0
Employees Worked With
Owen
