9 Ford Dealers near 94577near 94577

Was able to take care of my issue in a timely manner and - Andrew.Estes

Was able to take care of my issue in a timely manner and return my vehicle to me. I am satisfied with the service.

Excelente, service,, Very, faster, atención, in servicio - morarocio477

Excelente, service,, Very, faster, atención, in servicio cliente, Eficiente, trato nice, veré paciente, y experiencia a preguntas

I can't express the gratitude I have for Andy Weber, - Cristina Guidos

I can't express the gratitude I have for Andy Weber, Service Advisor. He is the true definition of exceptional customer service. My family was first introduced to Andy when we brought my son's Ford Fusion in for a blown head gasket. Our original service advisor was out on leave, and Andy stepped in to take over our file. From that moment on, he treated us like we were his top priority. Not long after that, Andy also helped coordinate repairs on my own vehicle. What impressed me the most was his dedication. Even while he was preparing to marry the love of his life, he never stopped communicating with me about my car. I never had to call for updates because Andy always stayed one step ahead, keeping me informed every step of the way. Recently, my car began having serious mechanical issues. Naturally, Andy was the first person I called. He immediately told me to bring it in, and he would take care of everything. The next day, I had AAA tow my vehicle to the dealership for a diagnostic inspection. That afternoon, Andy called with the results. A few hours later, he delivered the difficult news that the repairs were not covered under my warranty. As a single parent working two jobs, hearing that my only means of transportation needed expensive repairs was devastating. It felt like the weight of the world had been placed on my shoulders. Even though the situation was completely out of his control, Andy showed genuine empathy and compassion. He understood what I was going through and made me feel heard, supported, and cared for during one of the most stressful moments of my life. Instead of simply delivering bad news, Andy immediately began working with the sales team to help find another solution. My vehicle was towed to the dealership on Wednesday, and by Friday, thanks to Andy's dedication and teamwork, I was driving home in a 2022 Ford Bronco Sport. That experience changed my life. Working in a service department can't be easy, especially when you're the person who has to deliver news customers never want to hear. Andy handled everything with professionalism, honesty, compassion, and sincerity. He apologized for circumstances that weren't even his fault because he truly cared about how they affected me. What means even more to me is that when I walked into his office recently, he greeted me by my first name. That simple gesture reminded me that I wasn't just another repair order or customer number—I was someone he genuinely remembered and cared about. Andy Weber is truly God-sent. His kindness, integrity, communication, and commitment to his customers are second to none. Because of him, I never have to worry when my vehicle needs service. I know it will be in the best hands possible. Thank you, Andy, for going above and beyond, for treating me with dignity and compassion, and for reminding me that there are still people who genuinely care. You have earned my trust for life, and I will always choose you as my Service Advisor.

Fantastic people! - I Fix That

Fantastic people! They are customer service focused and no-pressure sales. I had a very small but difficult issue with my Mach-e and they stayed on the issue until it was fixed. What I found to be fantastic about the dealership is that they just didn't unload a "parts cannon" on the car, but got a technician in from corporate to troubleshoot the module that failed so that in the future, they could quickly solve the problem for the next customer. I'm and engineer, and that shows integrity! Yes, I purchased a second car from them! Oh, and they were the only dealership that isn't marking up the Lightning and the Mach-E.

Excellent experience with sales team choosing the perfect - explorer1

Excellent experience with sales team choosing the perfect vehicle with a great price and delivery!

I came in without an appointment and they were able to - Sherylb1

I came in without an appointment and they were able to work me in and get my truck back to me quickly. Thank you for your help AJ.

I bought a used explorer, 4 days later the battery went - chevyc10tony

I bought a used explorer, 4 days later the battery went bad and cost me $250. I felt upset because there's no way they tested the battery and it passed if it died 4 days later. I called and they said they wouldn't do anything to help out

Nice sales manager, M. - None

Nice sales manager, M.P. Clean, friendly environment and polite staff members. Could not come to an agreement on out-the-door price on an auto. Positive experience over all.

Omitted the value on the carfax report. - Not impressed

Omitted the value on the carfax report. Incredibly rude, impatient and pushy. Acted like they did me a big favor meeting the price of a higher end car. Hassled me to pay when I told them it was beyond my control yet started my recover device as though it was a done deal prior to my purchase, also charged more than agreed upon for said device. Told me the sludge/haze on my navigation just “needed to be cleaned” why wouldn’t they?? Because it was in fact a damaged screen. The “warranty” was of no use but it was a fun treat to learn my oil plug is the wrong size, too tight and might crack my oil pan when removed. Nonstop and inappropriate contact until the deal was made, then absolute crickets when confronting them with issues/concerns. Go almost anywhere else.