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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
544 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 544 reviews

June 03, 2025

This was a service request related to a Ford service bulletin. The issue was resolved. The valet service, which was much appreciated, was great. More

by gprice1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Ortiz
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Jun 04, 2025 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

June 02, 2025

To date has been very accommodating. Like the service department. Hope the good experiences keep coming More

by Wezkeck
Workmanship
Recommend Dealer
Yes
Employees Worked With
Unknown at this time
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Jun 03, 2025 -

The Ford Store San Leandro responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing The Ford Store San Leandro. We look forward to having you as one of our valued customers for many more years to come! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

May 30, 2025

Excellent experience for the service thanks no waiting lest and 10 minutes delivery me car to mi house. More

by hquevedo49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember.
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Jun 02, 2025 -

The Ford Store San Leandro responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

May 30, 2025

Great dealer to order a Ranger from, My salesman, Sam Noble, was great to work with. I'd by my next car/truck from The Ford Store San Leandro, if Sam was my salesmen. More

by mannyfrancis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Noble
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Jun 02, 2025 -

The Ford Store San Leandro responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at The Ford Store San Leandro are glad to have you as a customer. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 510-347-4174 The Ford Store San Leandro

May 29, 2025

Need to improve customer experience Not responding to customers needs regarding updating service issues No call back regarding vehicle repairs More

by nunero1
Recommend Dealer
Yes
Employees Worked With
Willie
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May 30, 2025 -

The Ford Store San Leandro responded

Thank you for your feedback. We sincerely apologize for the lack of communication regarding your service updates. That’s not the level of service we aim to provide, and we appreciate you bringing it to our attention. We’ll use your comments to improve our follow-up process moving forward. If there’s anything still unresolved, please don’t hesitate to reach out directly — we’d be happy to assist. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 28, 2025

Great customer service and vehicle information instructions, great experience. Great pricing very pleased. Great ride. More

by eaglefw11
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Antonio Trejo
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May 30, 2025 -

The Ford Store San Leandro responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 27, 2025

Great service no complaint on time friendly service advisor keep it up will be back before end of year for oil change More

by ZR_1Miami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor Tom
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May 28, 2025 -

The Ford Store San Leandro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 26, 2025

The manager Paul was great and professional! If it wasn’t for him my problem would not have been solved. Thanks so much Paul for your kindness! More

by Felecia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manager Paul
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May 27, 2025 -

The Ford Store San Leandro responded

Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

May 24, 2025

Got a new transmission put in and then they over filled it with transmission fluid. Ended up going to another dealer to get it corrected after spilling fluid everywhere. More

by Donorwanttoanswer
Recommend Dealer
No
Employees Worked With
N/A
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May 24, 2025 -

The Ford Store San Leandro responded

Thank you for your feedback, and we’re truly sorry to hear about your experience. This is certainly not the level of service we strive to provide at The Ford Store San Leandro. We’d appreciate the opportunity to speak with you directly to better understand what happened and work toward a resolution. Please feel free to contact me at your earliest convenience. — Paige Nash Client Experience Manager 📞 510-347-4174 | 📧 jnash@sanleandroford.com

May 23, 2025

great service and customersupport and service. Will be going back for service and nice people More

by juliet_hamilton321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
May 24, 2025 -

The Ford Store San Leandro responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing The Ford Store San Leandro. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro

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