The Ford Store San Leandro

The customer service and Owen were great, great service , speedy service keep up the great work , speedy service keep up the great work More

San Leandro Ford Store. .. ...advertised my vehicle, the model I wanted, at MSRP. This is unlike many of my local dealers, who tack a 4-6k ‘upfit’ charge to every advertis .. ...advertised my vehicle, the model I wanted, at MSRP. This is unlike many of my local dealers, who tack a 4-6k ‘upfit’ charge to every advertised vehicle on websites. I didn’t want to bother with them. Advertising anything on a website that is over MSRP these days is a sure way to get a customer looking elsewhere, especially on something that is supposed to be consumer-friendly priced, like the Ford Maverick that I purchased. Paige, the internet director of sales, was nice and got me in the door. She was reassuring that I would have a good experience. Without her interaction, I may have gone somewhere else. Well done. When I arrived in San Leandro (90-minute drive) I was greeted by a salesman who was working the lot. He was an older fellow, a nice gentleman. He didn’t ‘pounce’ on me like many salespeople do. We chatted for a few minutes and he took me inside. There, I met Paige who introduced me to Antonio, who became my salesman. This young man had his act together. With the keys in hand, we went for a test drive right away. He made my wife and I feel good about our purchase and showed us everything we needed to know about the vehicle. Well done. Our finance manager, Ron, Was also pleasant to work with. A large purchase usually makes me nervous, but Ron walked us through everything and was patient and personable. (I had obtained financing that was better than what Ford could offer me. The difference being 1-2%) I know Ford financing is in business to make money too. I get it. However, the extra credit apps and checks were a time waster for me. Antonio, the salesman, helped with the final walkthrough and passing of the keys. He took some extra time to answer my questions and walk me through some of the trickier features of the vehicle. He was very knowledgeable and I appreciated that. Again, well done. More

Took the car in for misfire diagnosis. Appears Ford store wants to throw parts rather than properly diagnose the vehicle. Waste of $950!! To make it worst, their Service Manager supports t Appears Ford store wants to throw parts rather than properly diagnose the vehicle. Waste of $950!! To make it worst, their Service Manager supports this and couldn’t explain the theory behind this. Anyone can scan for codes and recommend part replacement, This was The Ford Store’s method of diagnosis! More

Satisfecha con el servicio que me brindaron 10 d 10 gracias por el servicio y gracias por el servicio y More

Antonio helped a lot he, had great communication had great patience and the most important part was that he was very helpful 10/10 recommend the best ford in San Leandro great patience and the most important part was that he was very helpful 10/10 recommend the best ford in San Leandro More

After we agreed on a price there was a 2 hour delay to get into the finance office. get into the finance office. More

Excellent all around service at The Ford Store San Leandro. The sales and finance departments were a pleasure to work with. Leandro. The sales and finance departments were a pleasure to work with. More

First visit I spent three hours with him to tell me they didn’t have the part Billy Severs was my service manager very professional on my second visit after Billy called me and told me they had the part on didn’t have the part Billy Severs was my service manager very professional on my second visit after Billy called me and told me they had the part on my second visit. They got me out of there over an hour. I give Billy five stars More

The San Leandro Ford store service department is outstanding. The service was just what I asked for and not more. The people who work there including, Paul the service manager, are courteous and outstanding. The service was just what I asked for and not more. The people who work there including, Paul the service manager, are courteous and just plain good people. They are a pleasure to work with. Very happy with the repairs. I highly recommend them More