The Ford Store San Leandro

Bad service no communication to customer my car was over a month and no one call me to let me know what was going on and they fix the car without my concern a month and no one call me to let me know what was going on and they fix the car without my concern More

I had a good experience buying a used car from the Ford Store SL! They allowed me to decided whether or not to purchase add ons, like etching on the catalytic converter, warranty, etc. They worked with me Store SL! They allowed me to decided whether or not to purchase add ons, like etching on the catalytic converter, warranty, etc. They worked with me on the price of the car, allowed me to test drive it, and even dropped off the car to me after I purchased it! The sales person, Grant, as well as the man who helped me with the financial and DMV paperwork (I'm blanking on his name) were both very kind. More

Really great experience buying a used car from The Ford Store San Leandro. Viva and Grant were great to work with on the sales side and Tomasz was excellent on the finance side. I especially appreciated th Store San Leandro. Viva and Grant were great to work with on the sales side and Tomasz was excellent on the finance side. I especially appreciated the no pressure interactions and competitive pricing they were able to provide. Grant even stayed later than he was scheduled to help me get everything done. 10/10 More

Very bad service , I bought my 2020 f150 for service and some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe some minor repairs under hood They took a week to bring my truck back and they didn’t spray a list one drop of water, I can’t believe More

Good transaction but took over two hours to complete. As far as Ford itself they should increase production of the maverick hybrid so the wait is not so long. It was ordered in June 2023 and delivere As far as Ford itself they should increase production of the maverick hybrid so the wait is not so long. It was ordered in June 2023 and delivered nearly ten months latter at the end of April. More

Poor communication. Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint Issue wasn’t fixed. Scratched my door. Broken running board. Dirty hands paint More

The intake service technician; Owen was extremely helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. M helpful, along with my interactions with the staff at the parts desk, and cashier. However, the management was less than respectful and friendly. My car was damaged during its repair and no accountability was taken by the service manager; Paul. My word about the payments I had made was not considered by the parts manager; Rick, until Owen stepped in. I will suggest some diversity training for the management, not just the customer facing employees. More

The service here is top-notch so far! The picker picked up my truck and delivered it on time after it was done, as promised. The picker picked up my truck and delivered it on time after it was done, as promised. More

I have been waiting over 4 months for them to repair my 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in 2022 bronco. I’ve checked in with them a few times and they keep telling me they still don’t have the parts. On a separate issue I took my bronco in for a flat tire and when I got it back I noticed that they had scratches the wheel. The shop manager tried to put the blame on me and wouldn’t take responsibility. Luckily the dealership manager jumped in and had him order me a replacement. Unfortunately I still haven’t received the replacement wheel. I definitely don’t recommend going to the shop for repairs. If you can find a better dealership for repairs. More

Service department was excellent. Alway kept me updated on my truck and did everything to make my experience perfect. Alway kept me updated on my truck and did everything to make my experience perfect. More