The Ford Store San Leandro

Have no idea what this store is like. . my car has problem with the dash. Can't see the mileage. . my car has problem with the dash. Can't see the mileage. More

My service advisor, Owen, was wonderful to work with. He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communicat He was very attentive and helpful when I was at the service center. The price they charged me was fair. My only complaint is that their communication sucked. It was virtually non-existent. My car was in for a major repair that was expected to take 2-3 days. I didn't receive a call at the end of day 1, but I thought surely, I would hear from them the next morning. Since I wanted an update, I called the service center at 10 am. Since I didn't receive a callback, I literally called the service center every two hours after that at 12 pm, 2 pm, and 4 pm and NEVER reached my service advisor or any other service advisor. I was sent to voicemail each time, and I NEVER received a call back in response to the voicemail messages I left. After their closing time, I finally received a call from Owen, who left a voicemail saying that my car should be ready the next morning. He didn't say what time, nor did he acknowledge receiving any of my prior messages, so I don't know if anyone there even listens to voicemail messages. It was the worst customer experience I have encountered from a service business in at least 15-20 years. It couldn't have been much worse. The bottom line is that Owen was great to work with, they seemed to do an OK job on the repair (time will tell), but their ability to communicate and keep customers in the loop is non-existent. More

The person who came to do the service was nice and quick. Very informative and was a pleasure to have work on my vehicle. Very informative and was a pleasure to have work on my vehicle. More

Was very distrustful wen making up the worksheet for the purchase of a vehicle dishonest purchase of a vehicle dishonest More

Our experience was good at this Ford location. This was my first car purchase and Martin Luna, really knows his inventory. With the help of his manager, they were able to give us different options This was my first car purchase and Martin Luna, really knows his inventory. With the help of his manager, they were able to give us different options in terms of qualifying for a loan. We are very happy with our purchase! Nuestra experiencia fue buena en esta ubicación de Ford. Esta fue mi primera compra de automóvil y Martín Luna realmente conoce su inventario. Con la ayuda de su gerente, pudieron brindarnos diferentes opciones en términos de calificar para un préstamo. ¡Estamos muy contentos con nuestra compra! More

Owen was professional and had a pleasant demeanor. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. He was knowledgeable about Ford service and answered my questions expertly. He is well trained and may have leadership potential. More

Good service by Tom, took care of my worries about the oil filter,good job oil filter,good job More

The personnel is very kind and attentive. The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to The specific service advisor that assisted me was not thorough in his explanation and recommendations. At one point, he informed me that it was up to me the customer to confirm that my estimate included in the write up the reason for me seeking services. I totally disagree. I feel that a service advisor should know how to fill out the paperwork or documentation that justifies somebody seeking service on their vehicle. More

Great sales and efficient. Good communication with me and great pricing. Service on my last car here was a bit spotty over past couple years, ( all fairness, Covid made it t Good communication with me and great pricing. Service on my last car here was a bit spotty over past couple years, ( all fairness, Covid made it tough for the store ). I’m confident it’s going to be better this time round. More

Ford Store San Leandro is one dealer I can highly recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felec recommend. My 2024 Maverick had a recall. I called the dealership and arranged the Mobile Service that they offered. Making an appointment with Felecia was not a problem. My Service Tech Jose arrived on schedule. He was very professional and explained in detail the work that was being done. I look forward to doing more business with San Leandro Ford. Also Kudos to Sam Noble the salesman who handled the sales of my 2024 Ford Maverick. Sam is a great asset to this dealership!! More