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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
585 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 585 reviews

December 09, 2025

Technicians need more training and service center needs some work on vehicle repairs damaged my vehicle and made it a lemon after one service More

by Mustang510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul galvo
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Dec 10, 2025 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

December 08, 2025

I was very satisfied with the level of service that I received. Jesus, my service advisor took good care of me and my truck. More

by dburns0636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus.
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Dec 10, 2025 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

December 05, 2025

Everything was great. Everyone was very service oriented. Wait time was a little long. NF More

by LOWRYMITCHELL1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pakistan, Latino, white guy
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Dec 08, 2025 -

The Ford Store San Leandro responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at The Ford Store San Leandro are glad to have you as a customer. Paige Nash Client Experience Manager 📞 (510) 347-4174 📧 jnash@sanleandroford.com The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577

November 29, 2025

Great service, it’s good that they have guys that speak English and Spanish. Thank you More

by romel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon
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Nov 30, 2025 -

The Ford Store San Leandro responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro. Paige Nash Client Experience Manager 📞 (510) 347-4174 📧 jnash@sanleandroford.com The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577

November 17, 2025

Very disappointed with customer service. They had my car for 11 days to do minor service (not engine related). The original estimate was ridiculously expensive while one item was under war More

by maryosborne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Lopez
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Nov 17, 2025 -

The Ford Store San Leandro responded

Hi Mary, Thank you for sharing this feedback, and I’m truly sorry to hear about your experience. This is not the level of communication or service we aim to provide. Your concerns about the delay, lack of updates, and confusion around the estimate are absolutely valid, and we understand how frustrating that must have been. I would really appreciate the opportunity to review this further and make it right for you, especially regarding the new issue you noticed after your service visit. Please reach out to me directly so I can personally assist and ensure everything is taken care of properly. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

November 16, 2025

Very nice but Poor communication and didn't fix what I asked for although they said they did More

by Kimberlymp1
Recommend Dealer
No
Employees Worked With
Paul
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Nov 16, 2025 -

The Ford Store San Leandro responded

Thank you, Kimberly, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paige Nash Client Experience Manager Jnash@sanleandroford.com Office: 510-347-4174

November 15, 2025

Clear communication and friendly service. No problems afterward. Car kept clean. Not overly expensive. Car ready when promised. More

by Happybadger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot
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Nov 17, 2025 -

The Ford Store San Leandro responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paige Nash Client Experience Manager Jnash@sanleandroford.com Office: 510-347-4174

November 08, 2025

Liars. Miscommunication. Rude. No customer service. Ignored me. Unprofessional. I would never advise anyone to buy a car from here or go to their service de More

by Sholland5
Recommend Dealer
No
Employees Worked With
Chris, Paul, & Julio
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Nov 08, 2025 -

The Ford Store San Leandro responded

Hello Sholland5, We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. This is not the level of service we strive to provide, and we’d like the opportunity to learn more and make things right. At your earliest convenience, please contact me directly so I can personally review what happened and work toward a resolution. Paige Nash Client Experience Manager 📞 (510) 347-4174 📧 jnash@sanleandroford.com The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577

November 07, 2025

Had a great experience and the service manager, Paul, is excellent. He has been extremely helpful and ensured I was updated along the way. More

by Justin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Galvejo
Report | Print
Nov 10, 2025 -

The Ford Store San Leandro responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paige Nash Client Experience Manager 📞 (510) 347-4174 📧 jnash@sanleandroford.com The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577

October 29, 2025

Billy was great! Very nice and kept me informed about my car weekly. Thank you. More

by joybrown758
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Report | Print
Oct 30, 2025 -

The Ford Store San Leandro responded

Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 (510) 347-4174 The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577

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