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The Ford Store San Leandro

San Leandro, CA

4.2
489 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 489 reviews

March 04, 2025

The dealership was really responsive and got me a good price on my new car. Highly recommended. More

by JULIEANNBARNARD
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Viva Velez
Mar 04, 2025 -

The Ford Store San Leandro responded

Thanks for your feedback on your recent visit to The Ford Store San Leandro. It's great to hear that we were able to assist you and that you had such a positive experience. Hamid Seifi Internet Director hseifi@sanleandroford.com

March 04, 2025

It was great customer service from Owen, and all the staff very friendly my kids enjoyed the balloons. More

by cibanez6300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Owen
Mar 05, 2025 -

The Ford Store San Leandro responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing The Ford Store San Leandro, we look forward to having you as a valued customer for many years to come! Hamid Seifi Internet Director hseifi@sanleandroford.com

March 01, 2025

I have always received professional service. My Service Advisor Simon Ortiz has always treated me with respect and made me feel appreciated. The promised time for completion has been almost pe More

by p.cardiasmenos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Simon Ortiz
Mar 03, 2025 -

The Ford Store San Leandro responded

Thank you for the kind words for Simon in our service department! We look forward to sharing your compliments with him. Please don't hesitate to let us know if we can be of further assistance. Hamid Seifi Internet Director hseifi@sanleandroford.com

February 28, 2025

I have some health issues and they were kind enough to drive an Escape PHEV to our house and let us test drive from there. Bought one 3 days later. Our 4th Ford from their dealership More

by cleecpa
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Pedro
Mar 03, 2025 -

The Ford Store San Leandro responded

We are so glad that we had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future! Hamid Seifi Internet Director hseifi@sanleandroford.com

February 22, 2025

Superior customer service, great workmanship & fair pricing. Highly recommend them! All employees were very helpful. Our service person was Billy who was exceptional! More

by Jk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy
Feb 23, 2025 -

The Ford Store San Leandro responded

It's great to hear that Billy was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing The Ford Store San Leandro! Hamid Seifi Internet Director hseifi@sanleandroford.com

February 19, 2025

I will never return. I understand things take time however I do not like being lied to 3 times (told battery was ordered twice and then backordered to find out the batte More

by Phpbradley1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Owen and Paul G
Feb 22, 2025 -

The Ford Store San Leandro responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

February 17, 2025

The Ford dealer in San Leandro staff and customer service are fantastic Job. Keep it up the good work. More

by Ayele.Hiriboro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ayele H
Feb 17, 2025 -

The Ford Store San Leandro responded

Hello Ayele: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Hamid Seifi Internet Director hseifi@sanleandroford.com

February 16, 2025

The folks working at this dealership are such a liars that keep building a lie on top of a lie. They change all the parts and car is still not fixed. It’s very disappointing. I will never come back More

by GOLDY Mutti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert and Paul
Feb 19, 2025 -

The Ford Store San Leandro responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

February 15, 2025

Still have some rattle in my suspension. This would lead me to belive the tie rod end I had replaced, never needed to be replaced. I asked them to diag to confirm and work was still complete More

by Fraserrossd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maybe Tom was the service writer
Feb 19, 2025 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

February 10, 2025

I gave 2 stars because I appreciate the fact that you all kept calling me to remind me of a recall on my vehicle. The poor experience came from my car pick-up experience. I called early the morning I planned More

by Jacquie Pugh
Recommend Dealer
No
Employees Worked With
Paul at the end. The guy who I started with was pleasant, the cashier and staff moving cars around, not so much.
Feb 13, 2025 -

The Ford Store San Leandro responded

Providing a positive experience is our top priority, Jacquie, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Hamid Seifi Internet Director hseifi@sanleandroford.com Office: 510-347-4140

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