
The BMW Store
Cincinnati, OH
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Great Experience I purchased my first BMW this past weekend and had a great experience. After explaining what I was looking for, the sales team went above and beyond I purchased my first BMW this past weekend and had a great experience. After explaining what I was looking for, the sales team went above and beyond to help me find exactly what I wanted. More
Excellent Team One week after my car was totaled in an accident, I went to the BMW Store, "just to look". John Beam listened carefully to what I was interested in s One week after my car was totaled in an accident, I went to the BMW Store, "just to look". John Beam listened carefully to what I was interested in seeing, answered all my questions honestly and intelligently, and then showed me EXACTLY what I was looking for! After deciding to purchase my X3 I met Jemar Dubose, who was excellent in preparing the paperwork quickly and with little or no attempt to sell me "extras". These two are truly professionals, and a pleasure to deal with. I recommend the BMW Store to all! More
A Pleasure to Work With We just completed our third purchase at the BMW Store and worked with John on all three since we had such a good experience with the first purchase se We just completed our third purchase at the BMW Store and worked with John on all three since we had such a good experience with the first purchase several years ago. The BMW Store has a very professional approach to car sales and pricing that just takes the worry out of the purchase decision. John did the research to get answers to my questions and clear up any concerns I had about this recent purchase of an older Porsche. More
Wonderful experience Our experience in purchasing our CTS4 was wonderful due to the knowledge, professional, courteous and friendliness of Nick Norman. By far this has be Our experience in purchasing our CTS4 was wonderful due to the knowledge, professional, courteous and friendliness of Nick Norman. By far this has been the best auto purchasing experience we have had in 40 years. I would highly recommend the BMW store and Nick Norman for anyone searching for a new car. More
Excellent experience I had a fantastic experience overall at this dealership. Staff is very professional, courteous and efficient. I got multiple options to choose from ac I had a fantastic experience overall at this dealership. Staff is very professional, courteous and efficient. I got multiple options to choose from according to my budget and got the car I wanted. I'm very happy with both the car and the experience with the dealership. I worked with Brian DiPaolo in sales and I would rate his service overall outstanding More
Excellent Sales Philsophy!! I would like to thank Nick Norman for the fantastic job he did when I purchased my 750Li. He was both very knowledgeable and had a great sales approac I would like to thank Nick Norman for the fantastic job he did when I purchased my 750Li. He was both very knowledgeable and had a great sales approach that put me at ease and made me feel like part of the BMW Store family. Great work Nick! More
Job well done I got my BMW from BMW Store last week. Nick and Conor were very helpful and everything was so smooth. They took care of everything. Thanks-.Marina I got my BMW from BMW Store last week. Nick and Conor were very helpful and everything was so smooth. They took care of everything. Thanks-.Marina More
Excellent people and experience We were pursuing a powerful but gentle premium luxury car and had extensively reviewed all and tested many. We waited to test BMW until last because o We were pursuing a powerful but gentle premium luxury car and had extensively reviewed all and tested many. We waited to test BMW until last because of it's reputation as being performance oriented. We tested the 750I and were astounded with it's smooth, quiet ride, large comfortable interior and exquisite fit and finish. It leaves the Mercedes S550 in the dust. The much maligned "I drive" has matured into an easy to use system that greatly improves access to control and information. Our first contact was Tim Morrison. He presented himself well and did all of the things I asked of him. After negotiations started, the sales manager , Rick Koresky got involved. They were cooperative, knowledgeable and willing to negotiate. Being an aggressive and experienced negotiator, I was prepared to do battle with pages of data. No battle proved necessary as we easily came to a satisfactory price and the deal was finalized. We had to order a custom built car as no car in US inventory had the options that we required. The car arrived ahead of schedule and Matt Garman did an excellent job of explaining the highly complex array of features, controls and available information, which is the best I have seen in any car anywhere. We could not be more satisfied with the people and the car. More
Postponed Service Service appointment was delayed/postponed and not honored, even after scheduled days in advance. Was only given 10 minutes notice of postponement. V Service appointment was delayed/postponed and not honored, even after scheduled days in advance. Was only given 10 minutes notice of postponement. Very disappointing and frustrating. In addition, during service visit, car was mistakenly washed after owner had previously detailed vehicle. It was clearly immaculate prior to visit and was in worse condition following visit. Evidently, no one was paying attention. More
Awesome experience The experience for buy my new BMW was awesome, everything was so smooth. The dealer take care of everything without expend too much time in the dealer The experience for buy my new BMW was awesome, everything was so smooth. The dealer take care of everything without expend too much time in the dealer. Brian was in constant communication with me about the finance and also the status of when my vehicle is going to arrived. The personnel was very friendly with me and my family. Definitely I recommend to buy your new BMW in this dealer. More